Quality First Home Improvement, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2008 and March 2010. Customer last names have been initialized for privacy.

“The foreman was very communicative and easy to talk to. Also, the other guys were very good and they did a nice clean-up job.”
–Barbara B.
“They did a very good job on the roof repairs. Also, they did a good job putting in the new gutters. They were very friendly and professional.”
–Dorothy P.
“They stayed with it until they got it done.”
–Edward .
“They did a great job on our gutters. They came in, asked very few questions, got to work and banged it out. They did a great job. They worked independently. We hardly knew they were here.”
–Carol R.
“They were all really friendly and outgoing. They explained everything and there were no surprises. They went above and beyond to take care of everything.”
–Steve R.
“The quality of the products and the speed at which they were able to do the house, everything seemed pretty organized.”
–Rose L.
“They did what they said they would do and they did very nice work.”
–Deborah F.
“They were quick.”
–Joyce T.
“They were skilled and they did a very good job with the preparation work. They cleaned up pretty darn well considering everything. I like my paint job. They did a good job.”
–Karen T.
“They got the job done as I wanted it.”
–Laverne G.
“They did everything they said they would do. They were prompt and on time. They cleaned up after themselves.”
–Melba G.
“They were efficient. They came out quickly and did a good, neat job. I didn't have to call them back for anything.”
–Paula A.
“They did the job they were supposed to do and finished it on time.”
–Vickie G.
“They just put the windows in like they have been doing forever. They knew what they were doing and they were really nice. We used to have dark 1970-style windows, but now they are white and very clean. They had a whole plan drawn out and they didn't go a penny over budget. We would always use them again. The kid that they had soliciting door-to-door was also very nice. He was able to explain things well and he understood what we needed done.”
–Jan C.
“They spelled out what they were going to do and they did it.”
–Doris R.
“They came out when they said they would. They did a good job and they cleaned up after they were done.”
–Babara W.
“The workman was just wonderful. He was just fast, efficient and nice.”
–Jean M.
“I had a good presentation from them when they showed me the quality of materials they had. They were professional. The guys who did the work did a good job.”
–Patricia A.
“It was pretty seamless and there were no issues. We were pretty satisfied.”
–Pardeep B.
“The job they did was great and the timing was fine. They got it done when they said they would and we could depend on them.”
–Patrick L.
“It went very fast.”
–James C.
“I liked the quality of the materials.”
–Linda C.
“It looked good and they were not too expensive. They did a good job.”
–Reed S.
“The paint looks fine.”
–Mary T.
“The guy that came out was very polite and knowledgeable about the product. They told us what to expect. He gave us a timeline and hit it. The important thing was that they told us how to prepare the garage for sheeting work when the shingles came down. It saved us a lot of work.”
–Karen B.
“They offer a great variety of services.”
–Rebecca F.
“They were quick and efficient.”
–Marygosch G.
“They were very friendly and did everything that we needed.”
–Mrs. O.
“They were very prompt, and they completed the work on time. The roof is holding up.”
–Edward A.
“They did a good job.”
–Gus B.
“The windows seem to have lived up to what they told us. They are also nice and clean.”
–Joe C.
“The timeliness and efficiency.”
–Robbie C.
“The price was pretty good.”
–Daniel C.
“They were quick, and the room came out good.”
–Jeff C.
“They were quick.”
–Carlton C.
“I liked that they came out on time and did what they said they were going to do.”
–Charmaine C.
“They were courteous.”
–Ronald D.
“Their attitude, service, and quality.”
–Paul D.
“They were very nice.”
–Jim D.
“The workers did a great job, and they were very nice.”
–Beverly F.
“Their response time.”
–Paul F.
“They got the job done in a timely manner.”
–Larry F.
“They did a good job on the roof.”
–Bruce G.
“They were prompt, and they followed up.”
–James G.
“They did a nice job painting the outside of my home.”
–Elsie G.
“They were pretty quick getting the work done.”
–Todd H.
“They worked quietly, efficiently, and they even left me extra paint. They also cleaned up.”
–Elizabeth H.
“They came out, they got the job done, and they were very nice. Everything they did turned out awesome.”
–Barney H.
“The work was good, and I liked the prices.”
–Vicki I.
“Their professionalism and efficiency, everything was done quickly.”
–Allan J.
“They painted my house and put on new gutters. They did a fine job.”
–Audrey J.
“They came in and got the job done.”
–Lewis K.
“Their workmanship is very good.”
–Henry K.
“The estimators were very good. They explained everything that they were going to do.”
–Will M.
“I like their attitude of, no job is too small.”
–Charles M.
“I liked the quality of their work and the finished product.”
–Charles M.
“The paint job they did for us was fine.”
–Larry N.
“The windows that they installed are great. Everything went well.”
–Edward O.
“Good open communication, I felt they cared about my needs and satisfaction. Money was secondary.”
–Rita O.
“Their representative was very informative and nice to speak with.”
–John O.
“They did a good job.”
–Nordene P.
“They were on time and did what they said they would do.”
–Steven P.
“The availability of transferring their service warranty when I sold my home was important to me.”
–Dawn P.
“Bruce was great. We were very satisfied with him. In fact, I need to call them soon to do some more work for us.”
–Manuel P.
“Them seem very honest and don't play games with you.”
–Gary P.
“I had them install a five grid pattern window. The designer was very creative and did a great job with the window.”
–Roger P.
“They offer a lot of services and products.”
–Joe P.
“They seem to be very hard workers.”
–Ralph R.
“They did a coating on the house. It was satisfactory.”
–Stephen S.
“They did what they said they would do and did it within the estimated time frame. I was happy with the service.”
–Lynn S.
“I really liked the salesperson I dealt with. He was very knowledgeable and helpful.”
–Tim S.
“On time service, they did a good job. Also, the coordinators on the job followed through, and they were able to complete the whole job within two days. Ruben and Chris were fabulous. I am very pleased with the roof and the service.”
–Craig S.
“The job seemed thorough.”
–Larry S.
“They came out twice to make sure they could do the gutter installation. When they did the work, they were very clean and made sure everything was picked up before they left.”
–Don S.
“They got the job done, and the price was reasonable.”
–Ben S.
“When they made a mistake, they came right out and corrected the error to our complete satisfaction.”
–Bonnie T.
“They were fast installing the roof.”
–Chuck T.
“Most of the guys that came out were really great. They seemed like hard workers.”
–Jim T.
“They did a nice job of installing the windows.”
–Lena T.
“They were on time.”
–Donna W.