The following are verbatim customer responses from research that American Ratings Corporation conducted between October 2008 and March 2010. Customer last names have been initialized for privacy.
“I like the people who help out and work there.”
–Anita C.
“The owner, Alicia, and the staff were extremely helpful to me during a bad time. They were very caring and respectful of my mother. They were very kind.”
–Debby O.
“They are very responsive. They keep us informed of things that happen. My mom had some shoes that were hurting her feet. They called us to let us know and we could schedule a doctor's appointment for her. If there are any medical issues, they call us right away. We are awfully happy with them.”
–Linda S.
“They are very friendly and caring. It is clean. They take great care of my mother.”
–Patty K.
“I like their personal service. At Quail Garden, she is getting far superior care than she was in a nursing home. The attention to her needs and her comfort is surpassed at Quail Garden.”
–Phil H.
“I adore the fact that they love their ladies. The caregiver help is wonderful, the facilities are fantastic, the activities are great, and the food is good. What more could you ask for?”
–Sue P.
“I like the homelike atmosphere. They are doing great.”
–Becky J.
“I just like everything about it. They are just all so kind and caring. The place is clean and neat. My mother is very happy there.”
–Isabel N.
“I liked the limited number of occupants.”
–Craig D.
“It's a very warm and homey atmosphere. The place is clean, the food is good, and they have good activities.”
–Tracy L.
“Everyone who works there is very caring.”
–Sharon D.
“They take care of business.”
–Larry P.
“The facility is beautiful, the staff is very caring, and the owners are very easy to work with. I have always noticed that the food smells good. It is all homemade. I see a lot of fresh vegetables and fruits. The ladies seem to be well taken care of. People don't get lost in the shuffle and nobody is left out. The coordinator, Mitzi, is wonderful. The coordination of the activities is great. It's clean and the grounds are well kept. I am happy with it.”
–Pam H.
“They were very caring and very knowledgeable.”
–Roberta K.
“I liked their attention to everything. The food was good.”
–Shirley N.
“The food and the care were excellent. They were just wonderful. We recommended them to our church.”
–Helen G.
“They're very sincere. They provide great care for the seniors.”
–Kay W.
“They were super. They did everything that was expected. I thought they really cared about their residents. They were just very caring.”
–Dan R.
“They're very personable.”
–Walt P.
“The people were very friendly. I thought they did a great job.”
–George M.
“The personal care and the help, when we ask them to do something, they will try to honor that request. They are just very helpful.”
–Mary O.
“I like the smaller size.”
–Pat F.
“I think the personal interaction with the owners, the quality of care that they provide, and the fact that it is a smaller place, it is not a huge facility.”
–Marsha S.
“They are absolutely terrific. They are very caring. It is not just a job, they really care about their clients. They go the extra mile to make somebody feel very welcome and at home. It is a very homey atmosphere. I have referred them to many other people.”
–Judi C.
“It's a small, intimate place.”
–Tom T.
“It is homey. It doesn't look institutional. I walk in and I am comfortable. It is just a neat place. They are rebuilding as they go along. I think they do a very good job overall.”
–Sharon L.
“The very personal attention.”
–Anita P.
“It's very clean. The staff seems friendly.”
–Linda F.
“They were very caring and competent.”
–Philip M.
“I like the facility. The caregivers are nice. They have a very good activities program.”
–Ed M.
“I liked the facility. The people seemed pretty nice.”
–Carole L.
“I like their ability to manage medications for the residents.”
–Carli M.
“Everything really, I like the whole program and the people. I am very pleased.”