The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2005 and March 2010. Customer last names have been initialized for privacy.
“Denise did a great job getting us our house.”
–Julie D.
“The agent was knowledgeable. She did what she said she was going to do.”
–Jason K.
“They are very professional and personable.”
–Jerry D.
“The real estate agent did a fabulous job. All of the people at the office were great. They treated me right.”
–Leanna B.
“They were very helpful.”
–Roger B.
“The friendliness of the people, the turnaround time, the promptness in calling me back, and the way they answered my questions clearly.”
–Sharol D.
“Mark Spalding was so attentive. Every time I started worrying, he told me not to worry because that was his job. I would recommend him to anyone.”
–Theodore M.
“Personalized service, flexibility, and professionalism.”
–William S.
“They were very accessible. Our agent was able to answer all of our questions. I thought they were very professional.”
–Jeff S.
“I really liked the agent, Stephanie Pyle. She was very professional.”
–Courtney C.
“The people were nice to work with. They made the process easy.”
–Dion B.
“The agent I was working with was great.”
–Janine D.
“My agent was awesome. She did everything she could to help me.”
–Aubrey L.
“I worked with Lan Connelly. She was very patient. She showed us the homes, and she stayed within the price range we wanted. She made the process very easy. We had a very good experience.”
–Steve A.
“They provided good service. There were no problems.”
–Martin C.
“The agent gave us great service. She was very personable.”
–Kelly J.
“They were extremely knowledgeable and helpful. I felt comfortable using them. I was never caught off guard because they explained everything so clearly.”
–Allen S.
“The process was great. The Realtors were very helpful.”
–John S.
“Our Realtor was very attentive. He was always there to answer questions.”
–George T.
“They followed through when I asked. They worked hard.”
–Shifra H.
“I felt we got personal service.”
–L.F.T.
“Everything was pretty smooth.”
–Charles A.
“They were attentive to all of the details. They also kept us informed the whole way through.”
–Joanne R.
“Ralph's personality.”
–Ed F.
“Professionalism.”
–Ross L.
“Their approach to give the client the best deal.”
–John L.
“Richard gave me a lot of personal attention, he followed up, remembered every detail, and he went above and beyond what we needed. He really helped in every single way he possibly could.”
–Karl W.
“Our agent, Richard Coney.”
–Jeanne S.
“Our realtor, Richard Coney, was very personable and easy to work.”
–George K.
“The customer service.”
–Glenn H.
“It was very professional, and the communication was great.”
–Barbara R.
“The realtor.”
–Scott I.
“The agents were very professional. We've moved quite a few times, and we were surprised with the quality we received.”
–Beverly M.
“Suzanna has been great. I have used her twice, and she is a real professional.”
–Stanley D.
“They were real personable and professional. The house sold very quickly.”
–Thomas S.
“Everything was fine.”
–Joshua W.
“He knew his business, and Mark took the time to look around.”
–Ramon U.
“Mark was very personable, he listened to what I was looking for, and he helped me be realistic about what was out there and what I would get for my money.”
–Derek P.
“Everything was quick, and everyone was very nice and professional.”
–Francois G.
“There were no problems, and everything was clear. Mr. Marty was great to work with.”
–Jose B.
“Their honesty.”
–Clifford W.
“They were very open, and they went out of their way to explain things to me.”
–Jeffrey T.
“It was easy, and they were professional.”
–Kristin S.
“The realtor, Barbara Alois, was very responsive and helpful.”
–Tracy B.
“They came through when we were in a pickle.”
–Cindy B.
“We liked our realtor, Arlee Geary.”
–Matthew M.
“I am very happy with the service I receive from Ali. He is honest, and he gives good service.”
–Hak S.
“Our realtor stood by our side, and he made sure we got what we wanted.”
–Ellen F.
“He sold my home.”
–Karen T.
“Rob was great. He was dependable, reliable, prompt, trustworthy, dedicated, and he researched to get us answers. He became part of the family.”
–Elizabeth S.
“Friendly.”
–Kevin B.
“Jenny was great, I liked working with her.”
–Joe N.
“The agent, Jennifer Wiltermoad, was always there. She was great, and we were very satisfied.”
–Larry W.
“Friendliness and professionalism.”
–Karen D.
“As a broker, I personally recommend them all the time.”
–Sheila M.
“The agent was helpful, and he didn't try to push anything on me.”
–David M.
“Julie did an excellent job. We've worked with other realtors for three years, but Prudential came in and found us something in six months.”
–Kevin T.
“They were low key, and they did everything for us.”
–Dan G.
“Judy really knew what she was doing. She was also very helpful and informative.”
–Janet H.
“I was very happy with the service. I also liked Judy, she is an outstanding lady. If I were to sell or buy a house again, I would use her.”
–Peter F.
“This was not the first house I bought from them, and they made everything easy.”
–Kevin C.
“Very personalized service.”
–Sue P.
“I liked the communication, follow up, and the great advice. Mike advised me to wait, and I ended up getting way more than the asking price.”
–Tony
“They were very professional. Whatever I thought of, they had already preplanned it and taken care of it.”
–Danny H.
“I really liked that they made us feel like they really cared about our house. We lived there for twenty years, and they made us feel like we were the only clients they had. They made it really easy for us. We told the realtor we wanted to sell within the next few months. She told us to hold off, and the market spiked which was the perfect time to sell. It was very easy.”
–Mrs. C.
“Everything was handled in a timely manner, and all of my questions were answered.”
–Frank H.
“Their service was courteous, professional, and efficient.”
–Raymond B.
“Their friendliness and helpfulness through every step was great. They took care of all the paperwork and explained it all to us.”
–Lawrence E.
“They were friendly and very knowledgeable in regards to my particular situation.”
–Joseph M.
“They are responsive and knowledgeable.”
–Ralph C.
“My realtor kept in close contact with me at all times.”
–Greg B.
“They are very thorough, and the transaction went very smoothly.”
–Katie K.
“David Harrell's attention to detail was awesome, and he kept me very informed.”
–Ryan P.
“They are very professional, and I got the sense that the office works together to make things happen.”
–Suzanne M.
“Our agent Terri was excellent, and we had a wonderful experience.”
–Al M.
“Terri was very professional.”
–Kimberly H.
“They were terrific.”
–Sheilah R.
“My agent Laurie was very efficient and personable.”
–Tissa S.
“My agent Kelly Garshman was great.”
–Greg M.
“Kelly was available to me at anytime, and she helped me through some complicated problems. She was also professional, thorough, and very detail oriented.”
–Lou F.
“Their openness and their ability to answer all our questions.”
–Dean M.
“They were thorough, pleasant, and reliable.”
–Paul M.
“Don was great. His personal service and communication were outstanding, and he knew the area well.”
–Mike N.
“My agent.”
–Denis T.
“Personal touch.”
–Uppalapati R.
“The customer service was great. The agent was also always on time with appointments and paperwork. He was easy to understand, and he took the time to explain everything.”
–Jose R.
“Richard Coney, our realator, worked promptly whenever we asked.”
–Jeremy H.
“Our realtor was extremely conscientious about our situation. He didn't waste our time, and he had our best interest in mind.”
–Reg C.
“I like Jana Adams, she was very helpful.”
–Ismael M.
“They were thorough, friendly, well informed, available, and responsive.”
–Doug W.
“They were very quick in finding solutions.”
–Roger M.
“Jennifer really understood what I was looking for.”
–Suketu S.
“My real state agent.”
–Johnathan L.
“The people that I worked with were great.”
–Ellen V.
“My agent really knew her stuff.”
–Leslie F.
“My agent was straight talk, and I felt that there were no weird sales pitches.”