Pro-Staff Painting & Faux Finishing Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between March 2005 and March 2010. Customer last names have been initialized for privacy.

“They were punctual, and they did a good job. They charged me what they quoted on the bid.”
–A.R.M.
“They are very professional, helpful, and creative.”
–C.C.
“Just about every aspect of the job, and he was knowledgeable about colors. He was able to give me good advice. He had good samples. He taught me a few things about color, and he gave me advice about the type of paint that I should use.”
–G.F.U.
“They are prompt, and they clean up well. They don't get in the way. They are discreet in the way they work. They are professional and a pleasure to work with.”
–L.A.W.
“They were very prompt. When they came out to give the estimate, both the owner and the supervisor came out. They discussed everything with me. Halfway through the job, they checked in with me. They also checked in when the job was finished.”
–M.S.M.
“They helped with our color selection and putting everything together. They were timely, and they did a good job. Everything went very smoothly. They made it easy for us. We didn't have to worry about anything.”
–P.P.
“The quality of their work.”
–Angel H.
“Everything, their ability to come up with color schemes that were wonderful, the quality of the materials they used, and the manner in which they did the job was just wonderful. Their attention to detail was great. The crew was very respectful of our space.”
–Chuck F.
“They were very courteous, attentive, and timely. The boss came and checked on what they were doing. At the end, he came back and had them do little touch-ups that I hadn't even noticed. They were perfect. This is the second Diamond Certified business I've used.”
–Doris C.
“They were very quick. The painters were nice and pleasant. They had to do two coats. They did good quality work.”
–Janie E.
“They were very thorough. There was absolute communication between us about what was going to be done and when. They employ nice people. They were nice to have around my home. They stated what they could and couldn't do very clearly.”
–John B.
“There were a lot of things I liked about them. They were good people. They did a very nice job. The price seemed reasonable. They were polite, and they cleaned up after themselves. I was very satisfied.”
–Mary S.
“They performed their work quickly and neatly. They also picked up after themselves.”
–Neil S.
“They are very responsive. They do the job quickly and well.”
–Robin A.
“Their attention to detail, and they were very skilled at picking the right color and shade. They were very courteous, and they cleaned up well. They respected me and what was going on in my home. They were very fair with their pricing, and they were very dependable.”
–Sandi A.
“Three things, the quality of their work, their creativity, and their responsiveness.”
–Toby S.
“High quality work, they followed through with everything. They wanted everything to be right.”
–Victoria L.
“We've used their services since they first opened their business. We've gotten to know them really well. They are wonderful people.”
–Alice S.
“Their customer service was excellent. I had a problem with the price. It was my fault, because I misread it. When I disputed it, they were very accommodating, and they gave me a discount. They did a very good job.”
–Arlene E.
“Both Bette and Duane were very patient and helpful in choosing the paint colors. When we had trouble deciding, they worked hard to find one that fit us best.”
–Charles L.
“It's such a long list. They kept their time and budget commitments, and they were extremely easy to work with at all levels. They were nice, professional, and they had a good staff. They knew what they were doing.”
–Judy J.
“They are very professional and knowledgeable.”
–Nester P.
“The work they did was high quality, and they were very personable.”
–P.C.S.
“I think the finished job is lovely.”
–David B.
“They were easy to contact and responsive.”
–Craig H.
“Bette was very patient and wonderful. She had a good eye for color and led me in the right direction. I did not know what color to paint my kitchen. She was very personable. I also liked that they were Diamond Certified. I am so glad I chose them.”
–Charlene C.
“They were very courteous, and they did their job well. They took good care of my furniture.”
–Doris C.
“Their attention to detail and willingness to work with the customer.”
–Patricia C.
“They are professional, and they do everything right.”
–Ann C.
“They were very professional.”
–Janet E.
“The owners are really easy to talk to, and they are very helpful.”
–Kirsten E.
“They were wonderful. They were the lowest bidders on our last project, and they did very good work. Many of our friends have used them with excellent results. We have a large job that we are presently considering them for.”
–Chuck F.
“They were responsive, they had good quality, and they did what they said they were going to do.”
–Kit G.
“I like dealing with the owners. They always do a good job, and they are available when I need them.”
–Linda K.
“They were awesome. They were good at listening and following up.”
–Paula M.
“They were very good about getting it done, and they helped me move the furniture.”
–Jennifer M.
“They are very knowledgeable, professional, and accommodating.”
–Nester P.
“I thought the owners were just wonderful, and the staff was very conscientious. They cleaned up after themselves and came back to repair any blemishes. They always called me to see if I was satisfied with their work.”
–Lori P.
“They are very neat, thorough, and competitive.”
–Neil S.
“They were very cooperative and helpful.”
–Chris S.
“I liked that Duane and Bette were on-site everyday in the morning checking everything out, debriefing the staff, and checking if we were happy.”
–Sandra S.
“They are reliable, and I like them because they are just great.”
–Alice S.
“They are very professional, and the quality of the work was very good.”
–Donna W.
“They are very professional and timely.”
–Jan W.
“They are very professional, and they do good work.”
–S.S.C.
“Duane is extremely talented. He knows what he is doing.”
–P.C.S.
“They are very careful, neat, and they clean up after themselves.”
–G.F.U.
“They were responsive, efficient, and friendly.”
–S.M.
“They are here when you need them, and they do a very good job. They are also very easy to work with.”
–P.P.
“I liked that they really cared about what they did. They took care of everything. They even moved my plants before they painted.”
–C.