Precision Frame and Body Shop Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between May 2007 and March 2010. Customer last names have been initialized for privacy.

“The quality of the repair.”
–B.P.
“The quality of the work and the professional attitude from the owners, they've been fantastic.”
–B.T.
“They come in on price and on time.”
–T.S.A.
“They were very reasonable. They gave me options.”
–Barbara W.
“They're pretty upfront individuals.”
–Barney M.
“They're close and courteous. They address the problem that you're there for. They're good and competent. I like them.”
–Charlotte F.
“They're family operated, very personable, and very accessible.”
–David J.
“They were easy to work with. The quality of work was just excellent. I've been around body shops before and they're a pretty high quality shop.”
–Frank B.
“They were on time. They had very good customer service. There was an addendum to the estimate, but they took care of it through the insurance company. I didn't have to get involved. That was nice. The car looks great.”
–Gary D.
“They were straightforward. They did what they said they were going to do.”
–Georgette D.
“The fact that they gave me an exact date of when I'd get my car back.”
–Hamid A.
“They were quick and reasonably priced. They did what they promised. They did a great job. They were nice people.”
–Paige H.
“They were really honest and clear about what needed to be done. They did very good work.”
–Kathy M.
“It was really pretty much everything. They were honest and straightforward. They explained things in reasonable detail. I felt like I was getting good service both at the beginning of the venture and at the end, as was evidenced by the outcome. Everything went smoothly with the process. I was very pleased. They were timely and reasonably priced. The guy gave me a ride from the site. That was much appreciated.”
–Kent T.
“The quality of the work they did, they specialize in BMW's. I felt assured. I was satisfied.”
–Kristen H.
“Their timing, their attitude, and their price, I just thought they were nice guys who knew what they were doing. They were excellent.”
–Lon H.
“The people who worked there were very easy to deal with. Everything was done exactly the way they said it would be.”
–Nan F.
“They were easy to deal with. The car was fixed on schedule.”
–Sean T.
“They are personable. I like that they're a small shop. They listen to what I have to say and they do a good job.”
–G.I.
“They were on time and they did a good job.”
–Bill B.
“The quality of the work was picture perfect.”
–Brian W.
“They did what they said they would do.”
–Hilton B.
“They had a solid reputation.”
–Cheri A.
“They told me I needed my frame straightened. They also told me not to buy a bunch of front end parts. They recommended that I come see them when it was worthy of a repair. Another shop asked me to purchase the parts. Precision said they'd do it for less money. They also told me that I could drive it for another ten thousand miles before those parts should be replaced. They were honest.”
–Matt R.
“They're straightforward and they do a good quality job.”
–Georgette D.
“They are one of the few honest body shops I've ever dealt with.”
–T.S.A.
“They are very friendly and do a good job on our vehicles.”
–C.A.B.
“They did really good work on my car.”
–Christina C.
“Towards the end, there was a mix-up with the insurance where I had to pay the moneyupfront. Instead, he straightened it out for me.”
–Augutine B.
“They're easy to deal with and I liked the quality of their work.”
–Cathy G.
“They're very professional and they do good quality work.”
–Geoff F.
“They're efficient, fast and fair.”
–John F.
“They did the front end of my truck that no other body shop wanted to do. They got the job done on time.”
–Jesse G.
“They are down-to-earth and awesome to work with.”
–Kurt T.
“They did good work. I have an exotic car and when I got the car back it looked great.”
–Larry S.
“They were on time, honest and fair.”
–Drew M.
“They got the job done in a timely manner.”
–Kalei R.
“They did a good job in a short time.”
–Michael C.
“They're very personable and they do excellent work.”
–Tom W.
“They did everything well and they were very personable.”
–Della N.
“The work that they did was professional and it was completed on time.”
–Kerri R.
“They're straightforward and honest.”
–Roy P.
“They're honest, straightforward and they do what they say they're going to do.”
–Shirley M.
“They do quality work. I've never had any problems with them. They kept me notified by giving me updates.”
–Ron W.
“They were upfront, honest and the job came out great.”
–Darrell S.
“They made everything so easy for me. They were easy to talk to, courteous and just outstanding.”
–Vincent R.
“They were recommended to me by my auto mechanic. They took care of me.”
–Sallie H.
“They're nice people and do good work.”
–Lew B.
“The work that they did was nice and they had good communication skills.”
–Mike B.
“They were quick. The job was done in about a week and a half, which was amazing.”
–Jackie C.
“They do good quality work and they're very honest.”
–Manuel H.
“They're very personable and they don't jack you around. They tell you what's going on.”
–Mason H.
“They did good work all around. Some companies only do 85 percent of the work, but they did 100 percent of the work.”
–Jim B.
“They were very professional and they did a good job.”
–Tom K.
“Everything, they gave me the prices upfront and got the job done on time. The car looked the way I wanted it to look when I got it back.”
–Grace D.
“They got it done in about half the amount of time less than anyone else I've dealt with. They were fast, so I liked that.”
–Eric M.
“I felt that he wasn't taking advantage.”
–Mark E.
“They were very honest, they didn't try to take advantage of me. They got the job done on time and cleaned up my car after the work was done.”
–Gladys P.
“They don't screw around. They make accurate estimates and stand by their word. They also have competitive prices.”
–Franklin W.
“I liked their work which they did quickly. They were very honest.”
–Rachael F.
“They're friendly and they get the work done quickly.”
–Inez T.
“They stuck to the estimate and did exactly what they promised. They exceeded my expectations.”
–Brad S.
“I thought they were very personable.”
–Bill K.
“They do excellent body work.”
–Todd M.
“They did an excellent job. I like their customer relations which is why I've been there about three times. Every time I go there, they do great work.”
–Michael W.
“I liked the fact that they kept in touch with me and the repair looked great.”
–Lewis A.
“They're knowledgeable, personable, fair and they explained to me what sort of work needed to be done on my car. I felt like they were on my side. The work that they did was great.”
–Mike M.
“They're very friendly and they care about my car.”
–Barry J.
“They do good work and do what they say they're going to do.”
–Barney M.
“They did quality work. I liked the people and they were very helpful.”
–Jan S.
“They went above and beyond the call of duty. He did a great job and did some work which he didn't have to do. I thought everything was great. They provide good customerservice, the people were nice and it was a great experience.”
–Ricky A.
“They were very helpful.”
–Ben O.
“They did good work.”
–Jerry M.