Platinum Roofing, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between November 2008 and September 2010. Customer last names have been initialized for privacy.

“We've used them many times. They've been great.”
–Warren W.
“They were efficient in the sales process. Everything went really smoothly.”
–Thomas A.
“They did a good job.”
–Beck B.
“They did an okay job. In my line of work, if the company comes out and does what they are supposed to do, it is good enough for me.”
–C. P. C.
“The roof looks nice.”
–E. N. T. C.
“They did a good job with the installation.”
–F. P.
“They were good and easy to deal with. They were also very genuine and honest. The owner was very good at getting back to me.”
–G. S. L. M.
“The service with the ownership group is fantastic. I have direct communication and a good working relationship with the president.”
–H. B. I.
“I used them for a job at Emerson. They solved the problem that other contractors did not. Their prices were also very reasonable.”
–H. P.
“They are professional. They offer a fairly good price.”
–I. W. B. C.
“Timely delivery of the services and acceptable workmanship.”
–M. D.
“The salesman is terrific at customer service. I've worked with him many times. The crew supervisor Fernando is excellent. The crew has done an overall good job.”
–P. R. M.
“The quality of their work, and they deliver what is promised.”
–R. W. P.
“They do their job. They're on time. I think they have good prices.”
–S. G.
“They did exactly what they said they would do.”
–W. G. S. L.
“They were great.”
–W. P.
“I am a repeat customer. That should say enough about my satisfaction.”
–C. I. P. A.
“They cleaned up everyday after they left.”
–Dan J.
“They work well with tenants. They are pretty quick. They have a good dispatcher.”
–K. D. W.
“The customer service, they were responsive. They made every effort to meet my needs.”
–Lucy M.
“The follow-up.”
–M. M.
“The finished product.”
–G. P.
“The quality of the work and their customer service, we had some small problems after the roof was done, so I called and somebody came out immediately to rectify the problem. We were very pleased with their services.”
–R. M. H. B.
“Their attention to detail in all aspects, the contract and the work.”
–S. O. M. C.
“It was an unusually rainy season, but they were patient during that time. They were great communicators. It was just a very good job all around.”
–Suzanne W.
“The quality of the work, and generally the response time is reasonably fast.”
–T. V.
“They did the work properly.”
–W. D. P.
“Even though we had a difficult time, and serious problems, due to a contractor being involved, they were very professional. They got the job done. They are very good with follow-up. They called me today.”
–Velma W.
“They accommodated my schedule and that was very important to me.”
–A. P. E.
“Responsiveness and flexibility.”
–B. F. P.
“Completion in a timely manner, it was what I expected.”
–M. H.
“The price.”
–J. R. B. P. C.
“I was totally satisfied.”
–P. G.
“Typically they respond quickly when there is a problem.”
–Q. D.
“The salesman was very personable. They were very efficient.”
–R. G. I.
“They do the work very quickly.”
–S. G. I.
“The price is fair.”
–T. C.
“They were responsive with scheduling and timing. They met their projections and estimates. They did the work at the estimated price.”
–C. M.
“They did a great job for the budget we had. They were on time.”
–C. R. E.
“The pricing was good. They were easy to work with.”
–C. L. I.
“I really liked their service.”
–D. F. C.
“I call in emergencies and they are very responsive. The work is good. They have a very good handle on the business.”
–H. T.
“I liked dealing with the owner. Overall, it was a good experience.”
–Kirk K.
“I like their service.”
–L. C.
“I'm satisfied with the job.”
–Mathew M.
“They had an attractive price. They did the work on time. Ultimately, they ended up doing a good job.”
–P. I.
“They came when they said they were going to. They did what they were supposed to do.”
–R. M. P.
“They are prompt and very professional.”
–S. C.
“The man who came out was very courteous. He came out on the same day I called.”
–R. E. V. X.
“They responded right away when we initially called.”
–A. F.
“The price was good.”
–Karen P.
“I like the product.”
–D. H. A.
“They got done when they said they would be done.”
–David A.
“They were fast.”
–August S.
“The physical work was very good.”
–Ronnie B.
“They were attentive and responsive to requests.”
–M. M. S.
“The owner was responsive. They did attempt to correct the problems caused by the crew.”
–J. M.
“Vanessa, in customer service, followed up.”
–A. F. R. E.
“The quality of the work done and the interest shown, I also enjoyed the communication and the timeliness of when the job was done. Another aspect was the interest in completing the job with such good workmanship. Finally, I liked the styling. The roof was done perfectly, exactly according to our request. Their prices were more than competitive.”
–B. F. L.
“They were great. They kept us updated.”
–C. H. S. C.
“The work was exceptional. They were very clean, got the job done ahead of schedule and the aesthetics were beautiful. The end result was great.”
–C. G. A.
“They are very efficient, timely, and they keep their promises.”
–C. A. P.
“We are an offsite manager. They handled all the details regarding the tenant for me. We liked their interactions with the tenants. They did really well.”
–C. L.
“Good, prompt service.”
–C. E.
“They have great professionalism and prompt service.”
–C. B. M. G.
“They were professional and they did the work quickly.”
–C. B. R. E.
“They were timely. They got the work done quickly and invoiced me per quote.”
–C. W. F.
“Whenever there was a problem, they took care of it right away.”
–C. M. P.
“They did okay. We did not have a problem.”
–C. P. C. H.
“The response time.”
–C. V. A.
“They came when they promised and did what they said they were going to do.”
–C. W. G
“They did a very good job. Adam, I think that was his name, was here on a regular basis unlike other companies that don't know what is going on. Usually, you never see the manager, and the workers leave without getting the job done. That was not so for Platinum. They were able to give us exactly what we wanted when we needed it.”
–D. C. C.
“They finished quickly.”
–D. A.
“They did neat work. They were prompt and timely.”
–F. L. C.
“They gave us a good estimate and the follow-up was good after the service.”
–F. M.
“They are very organized. Before they leave, they clean up and they offer very good quality work.”
–L. C. A.
“They explained in detail what needed to be done. They were here when they said they'd be here. They totally met our expectations.”
–L. A. L. I.
“Their quick service, they come out quickly. When I call in, the woman is very professional. I have used them three or four times. Their prices are right on. They are awesome.”
–Madeleine R.
“My contact was Mike. He was wonderful. He was prompt, professional, and he followed up very well. He was the reason I used them. Their maintenance staff was also great. The maintenance group was very thorough and prompt in getting out here when we had a leak.”
–M. M. C.
“They were responsive and they did what they said they would do.”
–Y. I. C.
“They were efficient and fast. I liked the way they did the job. They arrived early and were there until 8:00 PM. Everything was in place and looked fine. I'm going to tell other people about them.”
–Chip C.
“They are very professional.”
–A. P. O. B.
“They did an excellent job with no problems.”
–A. T. T. B.
“They did the job and were professional.”
–B. F. I.
“They did a good job from what I recall. The price was also reasonable.”
–C. U. C.
“They were professional and answered all of my questions quickly.”
–J. P. C.
“They are responsive. They help with problems and the workmanship is good. They have a good crew. They are clean, neat, and their pricing is very competitive.”
–L. P. M.
“The quick response time as well as the over-the-top customer service, all the way from the supervisors to the administrators and even the president, the president of the company is hands-on and stays on the site. They are a preferred vendor of ours.”
–R. P. M.
“They came in with a folder that basically had everything. The folder included pictures of the site, what it would entail and a very detailed and organized estimate. Their competitors were not as thorough. That was why we initially chose them. Also, on one particular project, there was a leak or something going on, but they took care of it right away.”
–R. R. I.
“They did good quality work and they were very responsive to any problems.”
–W. P. M.
“They took care of any problems that I brought to their attention.”
–A. R.
“Their price and their responsiveness were the best things about them.”
–Jeff N.
“They have done three projects for me. They are price competitive. So far, it seems like they have been honest.”
–Mathew M.
“They are very responsive and they do high-quality, professional work. They are not cheap, but the work is well worth it.”
–Shig N.
“The consistency in their billing, Mike is very efficient.”
–A. A. B. H.
“The owner, Mike, is very friendly and easy to work with.”
–Boynton B.
“They were a fine company. They were very professional.”
–C. A. B. C.
“He's done some class A work. He's been doing emergency repair work for me for five years. He's had a rating of success better than any roofer I've used. I've been in the property management business for twenty-two years. This year I had an opportunity to do overlay work with IPO and I was satisfied with the quick timing and the craftsmanship. Part of that was the application of the IPO product. The IPO overlay is a very good application and a good product. It is heat-welded and you don't deal with the debris and the tar. It is becoming more competitive than the buildup because you don't have to deal with the oil. Because of this, I plan to do more work with Mike in the future.”
–Sandra B.
“They do the job quickly.”
–M. S. R. T.
“They have very flexible scheduling and they are prompt.”
–P. P.