Peterson Tile Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2003 and March 2010. Customer last names have been initialized for privacy.

“They're very cooperative and they do really good work.”
–W.C.I.
“I like Gary. He says this is what he is going to do and he does it. His people show up. They are very neat, clean, and professional. They do a very good job. Everything has always been smooth.”
–Freida H.
“Customer service and attention to detail, they try really hard to satisfy. They try to do anything I need or want. They pay specific attention to what I say. When I call they always get back to me.”
–Maureen C.
“The price was really good. Mr. Peterson was very accommodating. There was one small glitch with not having enough tile. Mr. Peterson had it air freighted in. He really worked to make everything right. The workers knew what they were about and they were very considerate.”
–Robert P.
“They did a good job, they were on time, and everything was fine.”
–Robert S.
“They did everything they said they would do when they said they would do it. They were neat, clean, and courteous.”
–Trudy M.
“They're easy to work with and they do good work. Of all the tile people I've worked with, they're the best I've seen.”
–Carlton H.
“They had a very good follow-through. I had some tile I wasn't happy with and he was very good about returning it. They really wanted to satisfy the customer.”
–Jeannette L.
“Quality.”
–M.B.I.
“They are really professional.”
–R.P.
“I thought they had a very good price.”
–John K.
“Their service is pretty good.”
–M.C.
“They did a good job.”
–Geil W.
“They work until you are satisfied.”
–Lisa B.
“Overall, I like the look of my bathroom.”
–Pamela G.
“I liked Steve. Also, everyone was really flexible, and they kept in touch with when they did repairs.”
–Michelle B.
“They were completely reliable and accommodating.”
–Richard B.
“I like their quality of work.”
–Janet C.
“I like their attentiveness.”
–H. C.
“Steve was very precise with his measurements. He did it within the time he allotted with no slippage on anything. He was great.”
–Bill N.
“They come on time, and they have a good estimator.”
–Peter L.
“They showed up when they said they would, and they cleaned up after themselves.”
–Richard T.
“I liked everything.”
–V. F. C.
“Flexibility and good quality.”
–Vijay K.
“They come on time and do quality work. They are also very dependable and professional.”
–Linda Z.
“The salesman went beyond what we expected.”
–Thomas C.
“They did good work, and they were very courteous.”
–Gayle G.
“They stayed on it until they got the job done.”
–Linda G.
“I think they did a very good job.”
–K. C.
“They returned my calls, and the estimator was good.”
–Joyce C.
“I like that the folks were friendly and courteous. They also showed up when they said they were going to.”
–Paul G.
“They are on time and clean.”
–O'Banion I.
“He is very personal and easy to talk to.”
–Neal R.
“I like the quality of their work.”
–Chris W.
“I like Steve Giles.”
–Barbara L.
“The quality of the work.”
–Marion B.
“They're great and the crew was nice.”
–Ben F.
“Very efficient.”
–Jack B.
“They were here when they said they would be.”
–Delores L.
“I like Gary and his work; I have used his service for years.”
–Frieda H.
“They are prompt, organized, clean, and they did what they said they would do.”
–Steve H.
“I liked that they respond to the problem right away. They did good work and they were polite.”
–Kathy M.
“They were punctual, and they did a great job.”
–Cameron O.
“The quality of the workmanship, their sense of responsibility, and the availability.”
–Robert S.
“The dependability.”
–Jack
“They work hard, they stick with the job, and get it done promptly.”
–Fran L.
“Everything was very good.”
–Marilee M.
“They do good work.”
–M. C.
“They follow through very well.”
–Cynthia P.
“The guy who did the estimates was really great, and he did a phenomenal job on my floors. Their pricing was also really fair.”
–Al R.
“The work was done in a timely manner.”
–Andy C.
“They were professional, and they came out here when they said they would be here.”
–John S.
“I liked Bob, he did a great job.”
–Nancy S.
“They did the work neatly.”
–Marion B.
“Very helpful, did a nice job.”
–Jack B.
“They were nice and did a really good job, and they also cleaned up everything afterwards.”
–Leras D.
“I like the people who run it, Gary is the best, it's their personality, their integrity, they're easy and very family orientated. I've been using them for 23 years and they are great.”
–Frieda H.
“They did a really good job, really efficient, and gave me a good price. The guys who came over were really nice and when I had problems with the tile, they came back and worked it out.”
–Linda K.
“They were timely, the work was done well, and we're thoroughly satisfied.”
–Fran L.
“I thought they had good workmanship.”
–M. C.
“I like how quickly they responded to my job and quickly took care of a couple of issues that came up.”
–R. C.
“I've seen their work before, they are confident, do what they say they're going to do, and they are very reliable.”
–Robert S.
“He was very prompt.”
–V. F. C.
“They didn't promise more than they could deliver, and didn't deliver more than what they couldn't promise. They solved a problem with my shower which seemed impossible to fix, they also did an excellent job with our shower floor.”
–Andy C.
“The estimator was really on top of things, he was really responsive, and responded quickly to any inquiry I had. I appreciated his service, and the guys who worked for him were real craftsmen.”
–Steve H.
“They came when they said they would come, did a good job, and didn't take long to finish.”
–Sarah J.
“They were efficient, on time, reliable, and did quality work.”
–Cameron O.
“They aim to please.”
–Cynthia P.
“I liked Joe, he did a good job.”
–Rebecca D.
“I liked that the sales people work with you and everyone was friendly.”
–Brad S.
“One of the guys that work on the job was good.”
–Nancy S.
“They were prompt and organized.”
–Mike H.
“Workmanship of the installation.”
–Don
“They stuck to their estimate, they came on time, they called if they'll be delayed and they did clean work.”
–Erin D.
“Quality of the work, showed up on time and cleaned up.”
–Bill
“Prompt, answered my calls, kept to the schedule and the workers were fine.”
–Kathy K.
“Timely work, hard workers and they stick with the job until it's done.”
–Fran L.
“They do a wonderful job, they're clean and they're here when they're supposed to be here.”
–Gloria L.
“Timely and professional.”
–Sarah
“Very thorough and good follow-through.”
–Debbie
“Their main guy, Steve, is very good.”
–Barbara T.
“The result of the work, the way it looks and good prices.”
–Glen H.
“Steve, the estimator was very good with working with me and communicating, being able to explain things, he was on top of it.”
–Joan M.
“Workability.”
–Bennett's Gym
“Dependability.”
–Bob Doyle Construction
“Get the job done when we ask them to.”
–Brayton Building Enterprises
“Cost, quality of work and efficient.”
–Burbank Housing
“Local.”
–Judy C.
“Quick, efficient and got the job done.”
–Bob F.
“Do a good job and respond well, stand behind their work.”
–Henris Supply
“Creative, professional, personal service.”
–K.W. Construction
“Easy to work with.”
–KCK Builders
“They do what they say and go above board.”
–Flamingo Hotel Resort
“Prompt, the quote, Steve.”
–Richard J.
“Steve is really good, good customer service, timely and stayed with the bid, everything went off as expected.”
–John K.
“I've referred people, Steve did a great job, paid attention to detail, worked together on all challenges.”
–Panattoni Construction
“Friendly, do what they say and very professional.”
–Post Residence
“Very professional, cleaned up well and tite in good shape.”
–Red Horse Construction
“Did good work, timely and good price.”
–Margarite T.
“Clean and respectful of our business.”
–Charlie's Grill