The following are verbatim customer responses from research that American Ratings Corporation conducted between November 2005 and March 2010. Customer last names have been initialized for privacy.
“The service and the information that they provided me with.”
–A.V.R.M.C.
“They were friendly and very helpful.”
–B.E.
“I thought Mike was just great. He explains everything.”
–C.H.D.
“The personal service and quickness.”
–D.B.S.
“We really liked Dave.”
–E.T.
“He fixed everything fast.”
–E.P.
“Fast response and knowledge.”
–Frank B.
“I thought they did a great job.”
–G.C.
“They were courteous and on time. They were responsive and they knew what they were doing. They were just fabulous, we love them.”
–G.L.O.
“They were responsive.”
–G.W.
“They were on time and very efficient.”
–H.D.D.
“They knew how to take care of the problem, and they didn't spend my money just because. They came and fixed the problem with the least expensive option.”
–H.B.
“They were responsive and had the ability to solve any problems that they encountered.”
–I.H.
“I liked Dana.”
–L.O.D.S.
“I would say, their knowledge and how quickly they responded to our needs. I've been working with them for ten years.”
–L.D.
“They were knowledgeable, and they got the job done the first time.”
–Mr. O.
“They showed up and knew what they were doing.”
–P.A.
“They were very responsive and knew what they were doing.”
–C.B.
“They communicated well, and they knew what they were doing.”
–Nicholas S.
“They did a great job.”
–Mr. P.
“Their knowledge and their skill in solving my issues.”
–H.S.S.C.
“They were prompt and courteous.”
–Ms. M.
“They were quick when we had problems, and they got back to us fast.”
–R.C.R.
“They were very knowledgeable.”
–R.M.I.
“Michael has been really good and very responsive.”
–Wendy B.
“Knowledgeable and local.”
–Todd S.
“I like that they respond quickly, and I never have to have them come back to fix the same problem.”
–Katrina K.
“They're pretty fast in getting back to us. They come onsite when we have a problem.”
–Jennifer E.
“The fact that he really knows what he's doing.”
–Debbie B.
“Their knowledge and promptness.”
–Kris A.
“They were able to solve the problem and they got the system working. Nobody else was able to do it.”
–John M.
“They are on top of their game.”
–Dan P.
“They're knowledgeable and able to solve any problem.”
–Carolyn S.
“Their friendliness, promptness, and responsiveness.”
–Michael T.
“Dana is very nice and smart.”
–Mike B.
“The price and service.”
–Jeff B.
“Whenever we contact them, they call back immediately. The customer service is very good.”
–Lynn L.
“I liked the level of expertise and the fact that I didn't need to directly get involved.”
–Janice B.
“The people that come out are very helpful.”
–Joel B.
“Their quick response to any of our needs.”
–Michael L.
“Dana's knowledge is extensive.”
–Bill D.
“Knowledge.”
–Scott A.
“Their timeliness and quick response to any request.”
–Michelle P.
“I like the fact that the owners come out to do the work.”
–Caryn N.
“The product they developed works well.”
–Ron C.
“They are informative.”
–Melinda
“The variety of services that they provide and their knowledge.”
–Carolyn S.
“They're quick and knowledgeable.”
–G. D. D. C. C.
“Dave has always been there to answer questions and help when we needed it. They put together our tax program which automatically updates, and it's been very helpful and easy to use.”
–B. B. F.
“They answer any questions we have.”
–Cleet S.
“They are very responsive and knowledgeable.”
–C. W. S. C.
“I just think David is very knowledgeable, and I trust him.”
–Denise R.
“He always fixes everything. We've never had any problems with him.”
–E. P.
“They're promptness in helping.”
–F. C. B.
“That they know what they're doing.”
–Mr. G.
“Dave set things up the way I wanted them.”
–H. D. D.
“They can solve both hardware and software problems.”
–H. B.
“They were prompt and thorough.”
–Julie C.
“Dave is very knowledgeable, friendly, and accommodating. If we need any explanations, he's happy to answer them.”
–M. G. C.
“They know their stuff.”
–N. S.
“They fixed what was broken.”
–O. I.
“Dana knows his stuff.”
–David S.
“Dave fixes everything.”
–P. B. I.
“They provide fast service when we call.”
–R. C. R.
“Generally we work with only Dana. He is responsive when we have a problem, and he handles everything.”
–S. R. M. P.
“Their customer service, availability, and willingness to go the full distance.”
–S. O.
“They accommodate me well.”
–T. T.
“They are always on time.”
–V. N.
“They have great service.”
–W. C. F.
“He returns his phone calls promptly, and he takes on every job no matter how small.”
–W. & G. A. I.
“Dave is so knowledgeable.”
–C. F. D.
“They're pretty fast and accessible.”
–C. C.
“I have been doing business with Dave for almost 9 years now.”
–H. C. I.
“They handle each situation with ease.”
–M. L. C. U.
“They come and do the job.”
–M. H.
“I think Dave knows what he is doing.”
–P. D. G.
“Their responsiveness.”
–T. P. P.
“They're personable.”
–R. V. F. D.
“They're efficiency, knowledge, and response.”
–S. A. F. Y.
“The depth of their knowledge.”
–S. S. B.
“The relationship we have with Mike Lim has worked out very well.”
–V. E.
“I think they're very responsive.”
–W. & P.
“They're responsive.”
–C. H. D.
“They always call us back.”
–C. E.
“Their ability to correct problems.”
–H. S. S. C.
“They fixed my problems.”
–J. A.
“Their quick response time.”
–M. & A.
“Mike is excellent, knowledgeable, and informative.”
–Peter P.
“When they show up, they know what they're doing.”