Pacific Coast Painting and Waterproofing Co. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between October 2005 and March 2010. Customer last names have been initialized for privacy.

“Everything was clean. It was done quickly.”
–Arnold M.
“They were very nice people and they had very good workers. They were perfectionists. They left my house looking gorgeous after a flood. They were wonderful. I would recommend them to everyone. My house was flooded and my ceilings were coming down. They did a beautiful job.”
–Bertha H.
“They were very thorough and detail oriented. They were fast. Dave was very pleasant and diligent. He explained things to me and he explained any problems that they found. He helped pick out the colors. I have recommended them to people.”
–Dan M.
“Dave was really helpful. He helped us pick out the colors and he was easy to work with. The crews were quick, clean, and easy to work with. They were able to work around the weather.”
–Dave R.
“They were on time, the quality was good, and they cleaned up well. I thought their prices were fair. They did a very good job. I was able to choose my own colors and I had a variety of choices. I thought they did quite well.”
–Frankie M.
“He was thorough.”
–Gloria R.
“They know what they are doing. They are professionals.”
–Lynn M.
“They were willing to work with our very large and tricky house. Everyone was very professional. They did a very good job with it.”
–Marsha M.
“They are very professional and they do a very clean job.”
–Shelly B.
“They were willing to go with what I wanted. They took our design and helped me define what it was that I needed. He came over a couple of times and helped me come up with a plan. He kept my ideas in mind while including his thoughts. I got what I wanted. It was really nice. I was just looking up their phone number this morning to call them back out for my next project.”
–Theresa M.
“They followed through in a timely manner.”
–Bess D.
“They just do a good job. I am very happy with them.”
–Betty S.
“They did a very nice and thorough job.”
–Elanor R.
“They did an excellent job. They were here before I left for work and they left before I got back. They were quick and the quality was very good.”
–Millie B.
“They were very cooperative. They went and looked at it. They worked with the tenant, which was the US Post Office. My tenant and I were satisfied.”
–Allan A.
“I was impressed with the quality of their painting.”
–Cathy S.
“They do an excellent job. Their work is excellent.”
–Eleanor F.
“They were very thorough and very good. They followed through very well.”
–Joan H.
“They were on time and they left the job clean. I got three bids and it was in the middle cost wise.”
–Nancy T.
“They are very responsive over the phone. When I call, they call me back.”
–Tim P.
“Quality.”
–Brad P.
“They took their time to do it right.”
–Jack R.
“Dave has always done a thorough job, and I can trust him. I like his integrity.”
–Mary S.
“The owner is very friendly, and their work is excellent.”
–Clyde R.
“Their service, quality, and craftsmanship were all great.”
–Bob A.
“He was always prompt, and he did what he had been contracted to do. The whole staff was terrific. I can't say enough good things about him.”
–Dorine A.
“Their customer service was great, they were on time, the clean up was spotless, and the job turned out great. We were completely satisfied.”
–Dennis M.
“They were very efficient, and they did a nice job for us.”
–Tom H.
“I liked their preparation.”
–S. C. C.
“The quality of the work is excellent.”
–Lynn G.
“They were responsive, and everything went well.”
–Luanne T.
“They went beyond the call of duty to get the work done. They were very neat, clean, and they did a beautiful professional job.”
–Mary K.
“They were very thorough.”
–Lisa T.
“They are professional, and they listen to the customer.”
–Tina
“I liked their responsiveness and their willingness to work with the scope of the project.”
–Chet J.
“They were on time, and they cleaned up after themselves. They painted the outside of my house about two years ago, and it still looks very nice.”
–Teri M.
“They were prompt and professional. They did a real good job.”
–Steven J.
“They fixed a leak that I couldn't get fixed for nine years.”
–Laura O.
“I have worked with Dave Shapiro for the past twenty years. He is great to work with, and he is easy to understand.”
–Sonia S.
“They are very fast.”
–Dorothy J.
“They are efficient, and they have good ideas.”
–Fred S.
“They did a good job for me.”
–Mrs. P.
“They were easy to work with, and they did the job in a timely fashion.”
–Rose L.
“I like the fact that they are a customer friendly company, and I am very satisfied with the work that was performed in my home.”
–Doug S.
“They did a great job for us.”
–Jeff W.
“They were very neat, and they did a very nice job.”
–Marge L.
“I liked the overall quality of the work.”
–Monica P.