Osborn Spray Service Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between December 2007 and March 2010. Customer last names have been initialized for privacy.

“I have been using them for thirty years.”
–Alan C.
“They do a good job. They have items to help me whenever I have a problem at my house.”
–Ann J.
“They call me before they arrive. I like knowing when they are going to get here. If I have a question about a problem with a certain tree, they are good at calling me back. They give me the information that I need. I don't feel they try to take advantage of me financially. I think they give good service. They do what they say they are going to do.”
–Beverly S.
“They are dependable. They always do a good job for me.”
–Doreen S.
“I hardly ever see them. They leave after they spray. They call before they come, they come when they say they are going to be here, and they go when they are finished.”
–Jay B.
“I like their consistency and quality. I have used them for years, and I have absolutely no complaints. They are always very thorough. I don't have any problems with them.”
–Jean C.
“They are responsive when I call. They return my calls. They address all of my needs in a timely manner. They are polite and friendly.”
–Julie W.
“They are reliable, knowledgeable, and their pricing is fair.”
–Kathy S.
“I like that they are independently operated. I don't have to deal with corporate people. They are courteous when they spray to make sure my kids aren't exposed to the pesticides.”
–Paige W.
“The personal service.”
–Paul K.
“They showed up on time, and they were very considerate. They made sure my dogs were okay. I had dogs in our dog run. They were great.”
–Paula B.
“They do a great job.”
–James G.
“They call before they come.”
–Joel G.
“They respond immediately.”
–Larry L.
“They were reliable, dependable, and responsive. I had a special need in between my regular service. They scheduled me immediately and came right out. That has happened on two or three occasions.”
–Ralph O.
“They are timely and very personable. There is never a problem if they have to return. They just do a good job. They are very easy to work with. They communicate well. They are a local, family-owned operation that has been around for a long time. They have good, solid employees working for them.”
–Rick P.
“They are very prompt and efficient. They come when they say they are going to come. They get it done fairly quickly, and they don't make a mess.”
–Vicki K.
“I like that they are a local company. They come and spray. Everything is fine.”
–George W.
“I am a continuing customer. They come when I call. They are responsive when I need them.”
–Dan R.
“They normally come on time when they are supposed to.”
–George S.
“They showed up and did their job.”
–Collette K.
“They were prompt and punctual. The guy who came out seemed professional. There was no fuss, no muss, and no problems.”
–Michael G.
“They come out whenever I ask them to.”
–Audra C.
“I think they are very professional. They are in and out in a hurry. The whole neighborhood uses them.”
–Bob B.
“They are very reliable. We've used them for years. Everything about them is great.”
–Charles B.
“They were good. They treated my property with respect. They locked the gate, so my dog wouldn't get out. I've used them for three or four years. They were so friendly and willing to help. I was in a bad situation. They seemed more like neighbors than a business. They were happy to perform the service.”
–Ms. C.
“They showed up when they said they would. They did what I needed them to do. They took care of it.”
–Donald F.
“They came on time, and they did their job neatly.”
–Joe A.
“Friendly, and they did what they said they were going to do.”
–Liz D.
“I like the gentleman who comes to spray my house.”
–Lorraine H.
“They were polite, neat, and on time. They also called before they came out.”
–Marge W.
“They come out and spray the same day. They're very responsive. They do a great job.”
–Marla F.
“They're so friendly. They always call ahead.”
–Richard B.
“I like that they call ahead for appointments. I don't have to call them.”
–Richard V.
“We've done business with Osborn for decades, going back to my grandfather. They follow through, show up when they say they're going to show up, and they leave.”
–Rob S.
“We use them on a regular basis. I like that I don't have to do anything. They just come out. Their rates are fair. We've used them for close to twenty years.”
–Barbara M.
“I liked that they were conscientious. They also had a competitive price. They were aware of my dog and made sure it was taken care of.”
–Dan M.
“They're here when they say they're going to be here. They do a very thorough job. I've never have any complaints.”
–Gary S.
“They do their job.”
–Lou B.
“They seem to be very reliable, and their technicians are quite personable. They also call ahead. They are businesslike. I've used them for almost twenty years.”
–Bob A.
“I've used them since the 1970's. They are on time, do the service, and they don't make a fuss, regardless of the pest problem.”
–Charles O.
“They come and do their job. They get their job done.”
–Danny B.
“Consistency, they come out on time, and they send the same person every time. Also, they're very friendly.”
–Laura A.
“They get rid of my weeds and ants. They come and do their job. They're very neat, polite, and they seem to take care of whatever needs to be done.”
–Sandy H.
“They got rid of my bugs.”
–Faye A.
“They're prompt, and they do good quality work.”
–Marge B.
“They always send the same person out to do the work. He always calls before he comes. He is very clean and professional.”
–Laura A.
“They're very dependable.”
–Pat A.
“They were very friendly.”
–Katy A.
“I have a routine service from them. They're friendly, and the office staff is great.”
–Patricia A.
“They got rid of my ant problem.”
–Lynn B.
“They're very service orientated. I've been using them for about 10 years.”
–Barbara B.
“They do good work.”
–Paul B.
“They got rid of the bugs.”
–Michael B.
“They're dependable.”
–John B.
“The process was simple.”
–David B.
“I felt they were very prompt. They did what they said they were going to do, and it worked. It was very effective.”
–Peggy B.
“They're very reliable and a good company to do business with.”
–Charles B.
“They get it done and then leave.”
–Janelle B.
“They were always very punctual and courteous.”
–Jason B.
“Their follow through, and keep us up to date with things. They always send a reminder notice. We have elm trees that need to be treated, and they're really good about contacting us, which I like, because I don't have to remember.”
–Heather B.
“They're personable, and they care about my needs.”
–Judith B.
“They keep the bugs in-check for the most part.”
–William B.
“They come out and do what they're supposed to do.”
–Jay B.
“They go to the neighbor and tell them they're spraying, which is good, even though I hate my neighbor.”
–Tom B.
“They seemed to be on time, and our elm trees haven't died.”
–David C.
“They've been taking care of my grubs, pine trees, pines, and junipers.”
–Angela C.
“I guess their service.”
–Dan C.
“I didn't like it when they were working with this other company because I could never get a hold of them, but they're back to normal again.”
–Susan C.
“The pricing was good, and the guy who comes is really nice.”
–Darrell C.
“I've used them for a long time. I haven't had any uninvited guests in my house for awhile, so I guess they're doing okay.”
–Hank C.
“They're consistent and show up when they say they're going to show up.”
–Ernie C.
“They know what I order from year to year, and they do it on the right day so I don't have rain issues. It's easy and reliable.”
–Emily C.
“They're consistent, they do a good job, they inform us when they're coming, and they're on time.”
–Frank C.
“It was a great service.”
–Bryan D.
“We've had them for a long time. They're always dependable, and they always come.”
–Robert E.
“They call beforehand and tell me when they're coming. They're pretty thorough and polite.”
–Nancy E.
“The gentleman that usually comes out is super nice. He's always smiling and answering all of our questions.”
–Mark E.
“They respond quite rapidly. I've used them for 25 years.”
–John E.
“I have a standing maintenance contract that works. When it doesn't, I call and they respond within a couple hours which is pretty incredible. They're good across the board.”
–Paul F.
“They're always on schedule, and they do a complete job.”
–June F.
“They did everything, and they were really thorough.”
–Carol F.
“They're very knowledgeable and efficient.”
–Wes F.
“Mr. Osborn came and found out where the bugs and beetles were invading from. They were very dependable.”
–Sidney F.
“I liked the name because it sounds like Ozzy Osbourne.”
–Nicki F.
“They were very professional. I always got a call before they showed up.”
–Leslie F.
“In the beginning, we were talking to them about different choices that would pose less of a health risk to the little children and have less of an environmental impact. They seemed to give us proficient answers and good choices.”
–Fred F.
“They are local. They are also a lot cheaper than the other nationwide businesses that are out there.”
–Donna F.
“One thing I like are their prices. I think it's very reasonable.”
–Randy F.
“They come when they're supposed to. The best thing is that Dave Osborn comes out personally.”
–Bill G.
“They seem to control the pests, and they usually call to say they're coming.”
–Mary G.
“They come here and do their job. It seems to be working.”
–Robyn G.
“They were the first and only ones in the valley. They do everything you need.”
–Joel G.
“They're good people, and they do a good job. The boss is great.”
–John G.
“I can call them and depend on them to be here and do the job. They know who I am, and they meet my standards.”
–Shirly G.
“They were always on time with their service, and they did what they said they'd do.”
–Tim G.
“Everything they do works. The sprays got rid of our problem.”
–Antonio G.
“They're very receptive to anything I need.”
–Abby G.
“They come when they're supposed to and respond to me. When I have bug problems, they come straight to me.”
–Pam G.
“They knock on the door, tell us they're here, and make sure the dog and kids aren't around for extra safety. They go above and beyond if something needs to be sprayed. Their customer service is incredible, and we've referred them to others.”
–Holly G.