Orinda Motors, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between March 2002 and July 2010. Customer last names have been initialized for privacy.

“The location is very convenient; it's easy to get in, fairly easy for an appointment.”
–Laura E.
“They are nice people, convenient and close. They do a good job the first time around, unless it's a check-up that takes a while. If I have a problem with an engine, it's fixed forever.”
–Robert G.
“They perform good work usually.”
–George G.
“I think their experience. They are pretty much on the ball.”
–Tom H.
“They are accommodating and informal.”
–Earnest H.
“I know them all.”
–Lindsay L.
“I like the oil change and the tire change.”
–Benson L.
“The personalized service.”
–Alan L.
“They're close by.”
–Chris B.
“They are friendly, local and they can usually fit me in.”
–Patty B.
“They are convenient to where I live.”
–Howie C.
“I like how they keep to their schedule.”
–Chris J.
“Convenience.”
–Nadean L.
“They are close by.”
–Jim D.
“Location.”
–Mike H.
“It's clean.”
–Barry M.
“Responsible for their word.”
–Betty D.
“Their response, customer service, kind of pricey.”
–Andrew D.
“They do what they say.”
–Ben B.
“The integrity of the shop and my husband's an engineer so he's very critical and we've had nothing but perfect service.”
–Ben B.
“She is very happy with Orinda Motors. That's the only place we'll go. She won't go anywhere else.”
–Brigitte B.
“They take care of what I need.”
–Andy S.
“They're pretty good for service.”
–Angie W.
“The overall feeling I get as a customer.”
–Ben W.
“They just do maintenance for me and they do okay.”
–Brandon W.
“What I did was very minimal, just routine maintenance.”
–Bruce L.
“The woman at the reception desk was ever so helpful, and the service was good too. They kept us posted and we didn't have to wait too long for the repairs.”
–Cal D.
“Pretty quick.”
–Brett P.
“They were friendly, they're good for rotating tires, that's about all.”
–Andrew M.
“Convenient.”
–Shanny B.
“They're great, they're honest, they do it and it's done.”
–Patricia M.
“Excellent work and always professional with me.”
–Ruth M.
“They don't jerk me around, they're upfront and it gets done.”
–Kirk O.
“I think a 10 is self-explanatory.”
–Tim S.
“Honest, and usually pretty accurate.”
–Mike S.
“I think they have enough experience behind them.”
–John W.
“They're realistic, they don't mess around either.”
–Dean W.
“Customer service, quality mechanics.”
–Ohlen A.
“They have integrity and good customer service.”
–David A.
“They've been around a while.”
–Jan D.
“They're done when I need them to be.”
–David F.
“The work they've done for us.”
–Jean H.
“They're pretty good and they'll tell you everything upfront.”
–Dwight H.
“They get the job done in a timely fashion.”
–Joyce K.
“They're convenient and it's not mandatory to leave the car all day.”
–Kathleen L.
“They can always find the problem immediately and they call us first.”
–Nadine L.
“They'll call me if there's something different than what we discussed.”
–Gary M.
“They're on top of things, proactive.”
–Tom M.
“They know what they're doing.”
–Patricia M.
“I get a direct line to the mechanic.”
–John M.
“We trust their work.”
–Mike O.
“They're efficient and their diagnosis is usually right.”
–Tom P.
“Great work, qualified people.”
–Landrus P.
“Very good work and they're always polite to me.”
–Mrs. C.P.
“They're pretty good, they'll at least tell me what's needed.”
–Laura R.
“They're dependable, efficient.”
–Cliff S.
“They're quick, mechanics are helpful.”
–David S.
“I know they're capable of finding the problem and fixing it.”
–Bill S.
“Customer service, they manage to get me in and out on time.”
–Fen W.
“They'll work with me based on my time frame.”
–Laura W.
“Quality of their work.”
–Dwight Y.
“They stand behind their work.”
–Cain A.
“They're close to my home, and there aren't very many choices, so they're a pretty good choice.”
–Leslie A.
“They pretty know their business.”
–Ron B.
“They're the experts.”
–David B.
“For the most part they're nice and the work is pretty good.”
–Jacqueline B.
“They're honest, don't try to sell me things I don't need.”
–Lily C.
“They're convenient.”
–James C.
“They're thorough, get the job done.”
–Clare C.
“Convenient, quick turnaround.”
–Cal D.
“They're good at what they do.”
–Barbara D.
“They're pretty good, they get done on time.”
–David F.
“They're fair.”
–Mary G.
“They're thorough, and give accurate information.”
–John H.
“They're punctual about when it'll be done.”
–Thomas H.
“They do what they say they will.”
–Jeff H.
“They do their best to get you out on time.”
–Shawn J.
“They're honest.”
–Alan L.
“They're prompt and they don't make a mess of your car.”
–Kheay L.
“The people are friendly and they're good at what they do.”
–J.L.
“They make an effort to get my car done in time for me to pick up my kids from school.”
–Colleen M.
“I can actually talk to the mechanic that worked on my car, no middle person.”
–Holly M.
“They seem honest and they do okay.”
–John M.
“They'll work with me, honest.”
–Denise P.
“I think 8 is a fair rating, they're a fair shop.”
–Carrie R.
“They're pretty thorough, prices are average.”
–Don R.
“They do okay.”
–Donna R.
“I like the work they do, it's reliable.”
–Anita S.
“They're upfront, pretty much tell it like it is.”
–David S.
“I work in that area, so it's convenient for me to leave my car there.”
–Ruby T.
“The work they do I guess.”
–Karen W.
“They were very conscientious. They followed up when they said they would.”
–Bill W.
“I had good service and it was close to home.”
–Carolyn N.
“Convenience.”
–Charles V.
“They were friendly, on time, and reliable.”
–Cheryl M.
“Everybody seemed friendly and honest. I've been with them for many years.”
–Clare C.
“Their overall reliability and how quickly they get answers back to me, they're also courteous and professional. Their customer service is excellent.”
–Darion M.
“They are close by.”
–Gregory T.
“They were attentive to what I needed. There wasn't a time that I can remember when I was not being attended to or taken care of.”
–Kyle V.
“Everything, from the personal attention to the good work.”
–Patricia E.