Find Local Companies Rated Highest in Quality
O'Connell Plumbing Survey Responses
“I like their customer service and the quality of their work. They return calls. They are polite and clean. I think they are everything a good plumber should be.”
–Adrienne B.
“In the past, they helped us remodel a bathroom of ours. Roman and all of his guys were just fantastic. Roman came out recently, and he was really friendly. He went above and beyond when installing a new faucet for us. He did a great job.”
–Bob F.
“They were on time, and they took only a few minutes to solve the problem.”
–Carole E.
“I got everything I asked for.”
–Carolyn G.
“They are responsive. They come out and take care of business. They are just great.”
–Steve C.
“They are very quick and responsive. I feel like they are always being straight with me. The people they send out are always professional, pleasant, and easy to deal with. The work is done quickly and correctly.”
–Christine S.
“I thought they were very professional, timely, and they explained exactly what needed to be done. I was very happy with the service.”
–Claudia B.
“They are so helpful and caring. They do extra things. They look out for problems. I really like them.”
–David K.
“They were quick to schedule us, and they were very prompt. They kept to the schedule when the work started. The guys who came out were thorough. They cleaned up, they explained what they had done, and they also gave us some helpful tips.”
–Eleanor L.
“They were prompt. They did everything they said they would do. They finished the job on time, and they did the whole thing for a fairly reasonable price.”
–Glenn D.
“I use the same person each time. Roman knows my house and is familiar with everything. It is great that he knows the issues I have. He always comes right away.”
–Jennifer J.
“They are very responsive. Sheila is incredible whenever I call. Roman is very fair. He fixes things to my satisfaction. Mr. O'Connell is great. It is a great company.”
–Laura S.
“I had Frank and Paul here. They were polite, efficient, and they knew what they were doing. They were professional. They were neat and clean. I was very pleased. I couldn't find any faults with them.”
–Mary P.
“When I called, they came out and fixed everything that I needed them to fix. I felt so confident using them that I signed up for their frequent user program. I felt they were honest, and they did what they said they would do.”
–Nena D.
“They are very easy to work with, and they explain everything to me. They are cordial and very nice people. I enjoy having them in my home.”
–Patricia S.
“They know what they are doing, and they are conscientious. They don't waste any time.”
–Robert S.
“They were very polite and fair.”
–Sharon C.
“They were very personable, and they were able to come out pretty quickly. They were pretty thorough in their work. They explained what they would do and how they would do it. Afterwards, they reviewed everything with me.”
–Caroline D.
“They are professional and responsive. The men who come out and do the work are very courteous.”
–Elaine L.
“Prompt service, they were very attentive. They explained what they were doing.”
–Ken L.
“They are very pleasant and extremely articulate. Sheila, who answers the phone and does all of the coordinating, is super. They are just good. I have been using them for three or four years now.”
–Martha B.
“I have used them several times. I like the plumber.”
–Maribelle I.
“They're very professional, reliable and on time. They have great customer service.”
–Amara R.
“Very friendly, professional, clean and on time.”
–Amy S.
“They were very professional, friendly, clean, prompt and the customer service was good. They seemed to have good technical skills.”
–Andrea D.
“They're on time, pleasant, clean and they know what they're doing.”
–Andrea L.
“They assessed my problem quickly and correctly and gave me a fixed quote. They did the job excellently for the price they quoted.”
–Bob K.
“I pointed out what I needed to have done and it was done.”
–Chris C.
“They were able to find a problem that the other plumbers were not able to.”
–Debbie H.
“They're good guys. They came in and made me feel confident in their work. They also cleaned up afterwards. They made me understand the job they did and walked me through it to make sure everything was running the way it should have been.”
–Elizabeth P.
“They're very nice and thorough people. They communicate well and follow up well with things. If there is something that isn't right, they'll tell us about it. They're very reliable and they do good work. It's very important that they care about their work.”
–Kacy B.
“They were responsive and the work was performed well. The service was good. Also, the prices were not outrageously high.”
–Elinor L.
“They came when I called them. That is always important. We had a particular problem with the sink, so they tightened it without charging us, which was nice. Everyone was nice and courteous.”
–Jay F.
“Their quality is the best.”
–Jim P.
“Their work is good.”
–Lorraine C.
“They were right here when I called.”
–Karyn N.
“They were very responsive and professional.”
–Phil H.
“They showed up on time and diagnosed the problem, which turned out to be pretty tricky. They came up with a simple solution. Also, he was a nice guy.”
–Susan S.
“Competent, non-intrusive and they just did the job. I thought they were very good.”
–Denman M.
“They came when they said they would and did what they said they would. I had no complaints.”
–Juanita B.
“They were fairly flexible and available.”
–Kimberly H.
“The service, promptness and pricing.”
–Mary P.
“I liked the fact that she made a follow-up call to see if we were happy.”
–M. D.
“They were on time and thorough.”
–Peter M.
“I liked the staff. They seemed courteous and friendly.”
–Don M.
“They're easy to work with. Mr. O'Connell himself came out initially to the property, but he didn't charge us for his initial visit.”
–Gary S.
“They showed up on time and did a nice, professional and clean job. They didn't leave a mess.”
–Ken C.
“They showed up when they said they would, and they did a good job. Our family has used them for years.”
–Wendy A.
“They are on time, responsive, and they follow up and communicate well.”
–Robin B.
“They were punctual, efficient, and they got the job done.”
–Ken C.
“They were courteous and helpful.”
–Mary E.
“They were on time, friendly, and they did not lie to me.”
–Jason J.
“He was personable, competent, prompt, and he explained things to me.”
–Paul J.
“I've used them several times, and they were always on time, and they always cleaned up after themselves.”
–Franz K.
“They are very responsive.”
–Tina M.
“I like that they are a local business that is responsive and skilled.”
–McNear M.
“They were always on time, and they did what they were hired to do.”
–Ken T.
“I felt like they cared about my needs.”
–David B.
“They were prompt and professional.”
–Nanette B.
“He was friendly and prompt.”
–Stewart C.
“They seemed know what they were doing, and my husband has used them before.”
–Lisa G.
“They have great customer service, and they do quality work.”
–Joan H.
“They are a bit pricey, but I will call them when the job needs to be done right.”
–James H.
“I was very satisfied with their work.”
–Jerry H.
“I liked the guy who came the first time. He was really a very nice guy, and he explained what he was doing.”
–Susan K.
“They are very nice.”
–Baryl S.
“They show up when they are supposed to and do a good job.”
–Kathy S.
“They were responsive.”
–Don B.
“They are helpful and nice.”
–Carol M.
“They did what they said they were going to do.”
–Steve N.
“They are very personable.”
–Dawn R.
“They are nice guys.”
–William L.
“They were very straight forward and timely. They did what we asked them to do.”
–Everett A.
“The quality of their service fast response.”
–Marybeth H.
“They did what they said they were going to do.”
–Todd K.
“Good service.”
–Amy K.
“We like Ed and the service was good too.”
–Gwen M.
“The gentlemen that came out were good and he fixed everything I needed very responsibly. Everything's been great and I like the fact he listened to me and my problems. The house was backed up but he was patient and fixed the problem.”
–Louise O.
“They came when they said they would and they did a good job.”
–Marion S.
“Their honesty, their dependability, their contentment with their work, and their openness to new ways of doing business and technology. I am a totally satisfied customer.”
–Stacey S.
“They are very friendly and they do very good work.”
–York W.
“They are nice clean fellas, they don't swear much, and they came in with their little booties on when it was raining and my wife appreciated that. I enjoyed talking with Ed and Jason was also a joy to work with, but my greatest experience was meeting Down Boy. Ed has a neat sense of humor and they did a great job. He rectified my experiences with plumbers.”
–Russ W.
“Their quality, the scale and ability of the workers, and their timely response.”
–Karl Z.
“They had a very nice young man come out, he came right away, and he did a good job.”
–Mary Ann Z.
“They did good work and got the job done.”
–Connie B.
“He was very polite and he did a good job.”
–Anna Marie C.
“The promptness in which they arrived.”
–Emmy E.
“Their promptness and the fact they did a good job.”
–Dorothy H.
“They showed up, they were professional, they got the job done, and I have no complaints from the tenants.”
–Geri J.
“They were in and out pretty quickly, they were courteous, and they were reasonably priced.”
–Patty L.
“The response was great. I liked the people that showed up because they were clean and I haven't had any problems since.”
–Peggy L.
“I appreciate the worker's courtesy, friendliness, and their ability to teach. They have very good customer service, and I like that they guarantee their work.”
–Sarah M.
“They had good personalities and were responsive to me needs.”
–Terry A.
“The guy knew what he was doing and he was personable, respectful, and friendly.”
–Jan D.
“The fact that I knew their mother.”
–Elizabeth B.
“The plumber who came was very nice.”
–Nancy P.
“They tried hard.”
–Sandra B.
“They did a good job and the price was good.”
–John S.
“I liked that they were responsive, they came back when there was still a problem they hadn't fully fixed and didn't charge me for it, I used them because they are a family owned business and they were great.”
–Dolores H.
“I got an appointment within a reasonable amount of time, the staff was polite and helpful, the plumbers were very good and they were on time, it was a very efficient service.”
–Marcine J.
