The following are verbatim customer responses from research that American Ratings Corporation conducted between March 2004 and March 2010. Customer last names have been initialized for privacy.
“Quality of the service, and he did what he said he would do for a reasonable price.”
–Rick W.
“The price, and he helped me negotiate a deal.”
–Bryce C.
“They were very quick. There were no problems.”
–Cecily T.
“He got me a great deal.”
–Heather R.
“I thought he was straightforward, trustworthy and responsive.”
–Jennifer H.
“Very friendly and helpful, he is an all-around good guy to work with.”
–Kyle P.
“He was a good guy. He was straightforward and I liked the car.”
–Larry B.
“He seemed to have a high level of integrity.”
–Laz R.
“He was very efficient. He worked hard and found the car right away. It was done in about ten days.”
–Millie R.
“He was upfront and knowledgeable.”
–Paul T.
“He listened to what my needs were and responded accordingly.”
–Peter P.
“He found me a good car at a great rate. He even offered to go to the lot and pick the car up with me.”
–Phil A.
“He was easy to deal with.”
–Todd S.
“He came out to my house and answered all my questions.”
–Tom T.
“I thought it was very easy. I called them, told them what I wanted and I got what I wanted for a great price.”
–Andrew H.
“He was very responsive and the prices were good.”
–Arvita T.
“They were personable, just good people.”
–Gary F.
“They were reliable and they got me a good deal.”
–Gordon Y.
“The accessibility availability and honest evaluation of the cars that I sold them.”
–Larry S.
“The ease of the process, he took care of everything with minimum involvement from us.”
–Nathan S.
“I liked the selection.”
–Al C.
“They had the car that I wanted.”
–Dan J.
“He had what we were looking for.”
–Joe R.
“The fact that he knew how to find the car that I wanted.”
–Mike K.
“It was fairly easy to get the car and the information that I wanted. It was a painless process.”
–Rachel P.
“Attention to detail.”
–Kristin G.
“They saved me money.”
–Hal O.
“Dave was great guy to work with. He helped me save a lot of money. He is very knowledgeable about auto services in the Bay Area.”
–Mark R.
“I felt that their was a lot of personal touch. The negotiation that I dealt with was nice. He got me a good deal.”
–Greg L.
“I got the car in 3 days. He sat with me through the process, and helped me every step until completion.”
–Cristina M.
“Their professionalism and how well they were prepared in getting the car ready. They helped us out with the paperwork and did a good job all around.”
–Jacqui M.
“Dave was great. He made the whole process real easy, and that was really nice.”
–Tehani T.
“I liked that I didn't have to do anything. He set it up, and I came in and took care of it.”
–Jorge M.
“That they were very responsive.”
–Mike B.
“The fact that I didn't have to haggle with the guys at the store.”
–Dan A.
“He handled everything.”
–Annette G.
“Dave's knowledge of the market, and the reach of the resource.”
–Molly F.
“He was knowledgeable, quick and he got more then what I expected.”
–Brandy E.
“I learned a lot about what I needed and I felt confident in my choice in the end.”
–Yvonne T.
“He was very reachable and responsive.”
–Jon W.
“He was very energetic about the job and kept me informed of what was going on.”
–Marla M.
“He was a straight forward guy.”
–Peter P.
“Cheaper.”
–Barbara K.
“They made my car shopping painless.”
–Kim N.
“It is hassle-free, fast service and I can trust him.”
–Bill W.
“I liked his expertise and his ability to meet the customer's needs.”
–Michael Z.
“He got back to me quickly, and he's very prompt.”
–Scott P.
“I like that he uses E-mail and he gave me great information.”
–Andre D.
“They are very friendly.”
–Pete G.
“He found the car of my dreams.”
–Bob F.
“They were responsive and easy to deal with.”
–Joe G.
“I appreciated the speed with which he got things done.”