Moovers Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between October 2008 and March 2010. Customer last names have been initialized for privacy.

“I liked how personable they were. They were actually nice to us, and they spoke to us.”
–Bill D.
“They were professional and straightforward. They came and did the job. They packed everything, and they got everything out. I didn't have any problems with them. Of the moving companies I have dealt with in the past, they were the best.”
–Camilla R.
“Everything went well.”
–Carina E.
“They were really careful, friendly, and efficient. They did a good job.”
–Dan H.
“They were on time, professional, and very helpful. They were very accommodating. They were flexible with setting up my two moves for me. I had a storage unit and a house to move. They ended up splitting them up into two moves. It worked out great.”
–Debbie S.
“They were Diamond Certified.”
–Gary V.
“My job was an extremely difficult one. It had stairs and hills. They sent out two of their staff. They did an excellent job, and they were very courteous. They did a great job for my mother too.”
–Inga S.
“I liked the movers. They were very nice and very thorough. I felt like they handled everything well. They were very concerned about my stuff. They just did a nice job overall. They were really nice guys.”
–Kate W.
“I felt they were trustworthy and honest movers. There are a lot of bad movers out there. I thought they did a pretty good job.”
–Kurt W.
“Their punctuality and professionalism, they took care of my valuables. There was excellent protection with all of my delicate stuff.”
–Stephen A.
“They were pretty professional. They came on time, and they did the job very quickly. I thought they did a pretty good job.”
–Charles L.
“The crew was excellent. They were very thorough and very quick. It was good. They did a great job.”
–Debra B.
“The price point, their prices in general were competitive. They weren't too expensive. Their scheduling, and their workers seemed to be pretty cooperative.”
–Doug S.
“They showed up on time, and the people who came out were really friendly. They worked well with us.”
–George L.
“They were just very professional and friendly. They joked around with us. They were really personable. Everything got moved without breaking, which is always a good sign.”
–Jim G.
“I thought they were fast, efficient, and very professional. Everyone I dealt with was very professional.”
–Molly D.
“I liked the short time in transit. They picked me up on Saturday, and I think they delivered on Saturday too. The driver was a great guy.”
–Paul R.
“The main reason I selected them was that they weren't going to subcontract the job. I knew the people who picked up my belongings would be the ones driving and delivering them.”
–Brad R.
“They showed up on time, and they did what was necessary.”
–David H.
“I liked the overall organization and the way it worked out. I thought it was pretty smooth.”
–Jay W.
“They were very nice. Their driver was great.”
–Omer B.
“I would say the people I dealt with were quite responsible and intelligent. I felt they were very reasonable to deal with.”
–Peter A.
“They were extremely fast. I thought the price was reasonable.”
–Susan S.
“I felt they were very clear about their estimate process. I was pleased with how they did the estimate. I liked the explanation of their estimate. The final bill matched the estimate cost and had detailed information on it.”
–Alex H.
“They were very prompt and courteous when I called to schedule the in-home estimate. They were the first people to get back to me. The woman who came out to do the estimate was really flexible in working with me. I had some boxes from a previous move.”
–Cameron J.
“I loved their price, service, attitude, and promptness. I honestly thought they were pretty terrific.”
–Sarah B.
“They are convenient, very professional, right on time, and much cheaper than the other companies. I give all of my friends their name.”
–Jonathan B.
“I thought the packing job was well done. They seemed to be helpful with moving extra things. They didn't just wait for me to pack everything up, they helped. They were very prompt to call when they got close to the pick-up location and the destination. Also, the workers were friendly and clean.”
–Maryrose B.
“They were very professional, on time, and accommodating. They packed everything well.”
–Lisa C.
“The movers are actually really friendly and helpful. They are pretty good.”
–Andrea C.
“They were honest, very polite, and patient with my mom.”
–Patricia C.
“The drivers kept in touch with me the whole way. They were polite and friendly.”
–Andrea D.
“All of our stuff got here. Everything was fine.”
–Amy E.
“They stood by their word. They were there when they said they would be and they got the job done.”
–Jamie E.
“I liked their prices. I used them based on a recommendation from a friend who used them before. I thought the guys were nice.”
–Jocelyn G.
“They were very professional, punctual, and organized. They were where they said they would be. Everything was very transparent and well done. We were just totally pleased with the whole experience. The guy who was contracted out was very good at what he did.”
–Monica G.
“They were actually early, both picking stuff up and getting it to me. It was just professional and well done. I had a great experience.”
–Amy G.
“They were personable and they got involved in the job.”
–Kathy G.
“The movers were great. The guys that helped me pack and move were awesome.”
–Shawn G.
“They were articulate. They did what they said they were going to do and they did it for a reasonable price.”
–Edward H.
“They were professional and friendly. I thought they took care of our stuff really well. Everything was on time and they worked quickly. Honestly, we had a really good experience. They did a good job.”
–Leah H.
“They were extremely thorough. They didn't mess up any furniture. They took their time and did very well. I was very impressed with everything. They did a fabulous inventory. Nothing was scratched or broken. They came on time, took it all down, and put it back together. They were pleasant. It was just wonderful.”
–Karen K.
“On time, and they called me a few days in advance with a 'heads up' to unload and take care of my stuff.”
–Chin C.
“They were very communicative. The moving guys were great. They were very efficient and nice to deal with.”
–Nicole L.
“They were fast enough. They handled everything well.”
–David L.
“They were faster than their prediction of how long it would take. Their packing and unpacking service was good. They were super friendly.”
–David L.
“It was a good service. They were friendly when I called. The driver kept in touch and everything came through fine. They were very thorough.”
–Ernest L.
“It was a completely uncomplicated and very straightforward process. The guys were nice. It was a good experience. The price was right. They did a good job. I had heard so many horror stories about moving companies. I was shocked by the quality of their service. I felt very lucky that I came across them. Everything they promised came through.”
–John M.
“They were very professional. They took very good care of wrapping and transporting everything.”
–Jason M.
“Cost and reliability.”
–Geoffrey M.
“Thoroughness.”
–Tamara M.
“They took care of my furniture. Nothing was damaged or lost, which was a first. We move quite often.”
–Faris N.
“I read good reviews about them. They were personable. I felt like I was dealing with people, instead of a large corporation. I liked the fact that they owned all of their own trucks. I thought they did a great job.”
–Amy P.
“The fact that they were punctual, and they provided a great and reliable service.”
–Kim P.
“Whenever I had a question or had to deal with anything, they were just really great. They were really nice.”
–Rebecca S.
“Their customer service, I liked that they were personable, responsible, and always available.”
–Patricia S.
“Perry was great. He was very communicative. He called me and he showed up when he said he was going to. He was the person who was primarily in charge of the move. I thought he was great. He cared about me and the move. He wanted to make sure it went smoothly.”
–Mira S.
“I thought they were extremely professional and organized. They were also really great to work with. They had great attitudes. I am a huge fan. I have recommended them to everyone.”
–Irene S.
“They were very fast, organized, and friendly. They communicated with us very well.”
–Jolie S.
“They always kept in touch with me. The quality of the packing was very good.”
–Timothy S.
“Their reliability, they showed up on time to do the estimate. The move out of the apartment was on time. Everything arrived in New York within the estimated time frame.”
–Jason S.
“I liked the people. They seemed like good people. Everybody there seemed like somebody I could trust.”
–John Y.
“They were not as expensive as some of the others. The guy was really nice. They didn't damage my stuff. They made sure everything was safe.”
–Jo B.
“They are punctual.”
–Mai A.
“The professionalism and the quality of the long-haul driver, it all went well in the end.”
–Harris B.
“Thoroughness, courtesy, and they were very careful with all of my stuff.”
–Karen B.
“They were accessible by telephone. They were reachable and timely. The guys that did the move were competent. They were good.”
–Thomas D.
“The driver was really nice, helpful, and accommodating. He ended up coming a day early. He helped me re-pack a glass table. He communicated really well by telephone. He kept me abreast of pricing and timelines.”
–Megan D.
“They were on time and fast.”
–Molly D.
“They told me the date my stuff would arrive and the cost of the job. I received everything on time without damages. They also billed what they said they were going to. I was pleased.”
–Mahesh G.
“They were very nice. They seemed very professional and they did a good job.”
–Angela G.
“They did everything they said they were going to do. They lived up to their agreement.”
–Mark H.
“I would say their open dealings, their forthrightness, and they kept me informed at every step. They never fed me any misinformation about the move, which includes the pricing.”
–Evan H.
“Awesome people, friendly, straightforward, and down to earth.”
–Jon H.
“Friendly service, I had a good experience.”
–Erik J.
“I liked the professional estimate and that they came in under the estimated price. They were very 'can do' and positive.”
–Chuck K.
“They were careful with my stuff and pretty much on schedule.”
–Helen K.
“Professionals, they are incredibly fast, knowledgeable, and polite.”
–Leonid K.
“They were very responsive. It was really easy to call and get my questions answered.”
–Julia K.
“They made a suggestion for scheduling that saved me a lot of time. I gave them a moving date and they said if I could change it to a couple of days earlier, they could get my things across the country in three days instead of seven to ten.”
–Rebecca L.
“I liked the person that was with me. His name was Michael. He was very personable, friendly, and helpful.”
–Claire L.
“Very responsive.”
–Jung C.
“Responsiveness, they answered my phone calls and my questions. They were timely with their responses. I liked that both the salesman and the driver were available for questions.”
–Deb M.
“They took their time and packed things well.”
–Stacy M.
“Their reliability and professionalism, from scheduling the move, to packing the boxes, to insuring it would arrive on time and in good condition, they did well. Once I got a hold of someone to answer my questions, they were fast and courteous.”
–Michael N.
“They did what they said they were going to do and they did it well.”
–Pam V.
“They were very careful with my items and pretty efficient.”
–Melanie W.
“The care they took in handling all of my stuff.”
–Chris B.
“Everyone was very friendly. The prices were good and they were reliable.”
–David C.
“I thought that they acted very professional.”
–Lisa B.
“They seemed to know what they were doing when they packed stuff. The drivers and the packers seemed friendly. Overall, they seemed to be pretty effective.”
–Jason C.
“Trustworthiness and professionalism, I was satisfied with the move.”
–Justin C.
“The driver was very competent.”
–Zac C.
“Our driver, Mike, loaded our truck. He was there on time for both the pick-up and the delivery.”
–Travis D.
“They seemed to be very much on the ball. They were a small enough company that they knew who we were when we contacted them.”
–Eva D.
“Friendliness.”
–Chuck D.
“Responsiveness.”
–Jennifer D.
“On time, hardworking, quick, and trustworthy.”
–Ewa H.
“They made a special effort not to scratch the floor. They were friendly.”
–Richard K.
“They were very personable. There was one person who oversaw the pick-up, the load, the drive, and the unload at the other end.”
–May L.