The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2008 and March 2010. Customer last names have been initialized for privacy.
“Flexibility, I did a lot of business with them. They were great.”
–S.R.H.
“They arrive on time and they do a nice job. They are efficient and friendly.”
–Betsy C.
“I thought they were very professional. They arrived on time and they cleaned the house very well. I felt confident having them in my house. I have been using them for ten years.”
–Bill W.
“I enjoy the fact that they get in and out. They do a good job.”
–Bruce P.
“I have been using them for years. I like the fact that they tell me if they are going to be late. My house smells good when I come in. I can depend on them.”
–Diane F.
“They come in, they do their job, and they leave. They are very nice.”
–June Y.
“They are very professional and they know what they are doing. They have a system and they work well together.”
–Mary D.
“Their overall service is great. I have been using them for about fifteen years.”
–Michael D.
“I thought they were thorough, courteous, and nice women. There were three of them. They were very good. I thought they did everything really well. They were great.”
–Myrtle P.
“The last time I had them come, there were three of them. They came in and they did everything. They were out in record time. I referred them to a friend.”
–Nancy H.
“They are prompt, efficient, and they do exactly what we ask them to do. It is not terribly expensive.”
–Barbara P.
“They come in, get out, and I don't have to deal with it. It is very easy for me because I can depend on them.”
–Carol R.
“They were thorough.”
–Debbie K.
“They are reliable.”
–Linda B.
“I have been using them for twelve years. They come in and do their job. They don't fool around at all. They do anything I ask them to do. We have had the same lead guy for twelve years.”
–Peggy L.
“The people are very nice and reliable. The price is right.”
–Donna F.
“I get the same team every time. I find them quite satisfactory. They are very good. They are well supervised and they always have a person who can speak English.”
–Judi E.
“They are cooperative and nice.”
–Lydia T.
“I can call them when I need them.”
–Mary B.
“They are consistent.”
–Paul W.
“I have come to rely on the team leader quite a bit because she knows the house. I don't have to explain or repeat anything about their normal duties.”
–Susan C.
“They were polite.”
–Dorothy L.
“They are convenient.”
–Michelle J.
“They were reliable and showed up on time.”
–Karen P.
“They're such hard workers. They're very thorough. I'm delighted with their work.”
–Eileen O.
“They did what they said they would do.”
–Jan B.
“They do a really good job. It's a great organization.”
–Laura G.
“They were incredibly thorough, even though they had a lot to do. They had to do a lot of deep cleaning. They were just very nice and worked hard.”
–Mari S.
“They're very thorough, conscientious, careful, and fast. If I leave a note asking them to clean the refrigerator or anything else, they will do it. They're just very cheerful and hardworking women.”
–Shirley E.
“They're extremely efficient, prompt and courteous.”
–Camilla M.
“They are very thorough. They respond very well to instructions.”
–Catherine K.
“Their organization and their established process, they are very good at communication. They call to follow up. I like that a lot.”
–Eric O.
“They come in and go right to work.”
–Shirley B.
“They're fast. I don't like people in my house for long periods of time. I like that they're in and out in an hour.”
–Jane A.
“The efficiency of the team.”
–Arlene R.
“I didn't have to clean my house.”
–Carol G.
“They did a few things we didn't expect them to do. They washed the windows. Also, I trust them. I like the friendly people that come.”
–Henry H.
“They show up on time.”
–Len M.
“They took care of business.”
–Nancy J.
“Overall, they scrubbed well. They were quick and they really got down to work.”
–Valerie S.
“They're one of the most reasonably priced cleaning groups and they're local.”
–Colleen K.
“They were punctual. They came when they said they were going to.”
–Jose V.
“I liked the fact that they were on time. They were attentive to anything I asked them to do.”
–Mark M.
“Probably the fact that they're in and out so quickly.”
–Maryann N.
“Convenience.”
–George D.
“They are prompt, get the work done, and it is always done well.”
–Jean A.
“They brought four people to our house, and they finished it very quickly.”
–Heather B.
“They keep to their schedule, and they are efficient.”
–Neil B.
“They are in and out very quickly. They do a very thorough job.”
–Susan C.
“They are fast, efficient, and thorough.”
–Janet C.
“I like the women who come. I get the same team. The person who reminds me of my appointment is very polite.”
–Donna C.
“They are very efficient, and they make the house just shine.”
–Sylvia D.
“We like the crew that we have, as they are very responsive to our questions and instructions.”
–Joseph G.
“The people.”
–Lesli H.
“They are very careful, and they don't break things.”
–Cindy H.
“They are very efficient.”
–Ann H.
“Three women come once a month and do a decent job.”
–Emily K.
“They are dependable, and they do a good job.”
–Helen K.
“They are so cordial and nice. They call ahead before they get here.”
–Richard K.
“They are punctual, and they do a very good job.”
–Patricia L.
“They are always prompt.”
–Frances M.
“I like that they call the day before to confirm the appointment. They show up and do a good job.”
–Claire F.
“They are pleasant when they arrive, and they come in and get right to work.”
–Ann M.
“They are dependable.”
–Wolfgang M.
“They are on time, do their job, and leave.”
–Margaret P.
“They are experienced.”
–Leslie P.
“They are nice people, and they are very fast.”
–Charlotte R.
“They were very prompt, and they always came when they were supposed to.”
–Ann R.
“The workers are very efficient, and they do a good job of cleaning. The schedule is always correct.”
–Elizabeth R.
“Everything.”
–Edward R.
“I like that they are courteous, efficient, and reliable.”
–Verlinda R.
“I like Yasmin.”
–Frank S.
“I am scheduled to use them regularly. They are on time and reliable.”
–Diane A.
“I like the way they clean the bathrooms. They are always very clean.”
–Celeste A.
“They are on time and efficient.”
–Mike B.
“They do a good job, and they don't waste any time.”
–Helen B.
“I like that they go right to work, they do their job, and they don't fool around. They split up the work.”
–Gilda B.
“The people, because they are friendly, good, and nice.”
–Ann C.
“They are very professional, and they do what they say they are going to do, when they say they are going to do it.”
–Chris C.
“They send a team, so they are not here long.”
–Margueritte C.
“I like Yasmin and their attention to detail.”
–Letty D.
“They do the job.”
–Anne E.
“They are dependable, they come in and do a good job, and they leave. I like Sharon.”
–Wanda F.
“They clean well, and they are very nice.”
–Camille G.
“They are very reliable.”
–Phyllis G.
“The women are very nice and very prompt. They do a good job, and they do whatever I ask them to do.”
–Ruth J.
“I like the fact that they send the same people all of the time.”
–Jeannie K.
“I like the fact that they come in and do their job. They also try very hard to please me when I call in with a complaint.”
–Peggy L.
“They are very efficient, neat, clean, and pleasant.”
–Phyllis M.
“They show up when they say they are going to.”
–Cindy W.
“I like that they are done in one hour.”
–Sandra M.
“They did very well, so I thought they were fine.”
–Brandt N.
“They do a good job.”
–Mary O.
“They are very efficient.”
–Al O.
“Insured and bonded.”
–Bruce P.
“Consistency.”
–Janet Q.
“I like that they send the same women over, because they are fabulous.”
–Carol R.
“They are competent. I also like the fact that they remind me of my appointment.”
–Vanya A.
“I use them every two weeks. I like the fact that someone else cleans my house. I don't have that many problems with them, but when I do, they take care of it right away.”
–Sara B.
“I've used them for quite awhile. I like the fact that they work around my schedule.”