The following are verbatim customer responses from research that American Ratings Corporation conducted between April 2002 and March 2010. Customer last names have been initialized for privacy.
“They are great. They are a good group of professionals.”
–Dana L.
“I like that they are bonded. That was the main reason that I chose them.”
–Elizabeth G.
“The ladies clean and they do a good job. They are dependable, friendly, very helpful and reliable.”
–Elmo C.
“They do things for me that I don't ask for.”
–Hortencia R.
“They are prompt and they seem to be very pleasant people to be around. I like that I have the same crew each time. Things are very neat and tidy when they leave.”
–Nancy S.
“Their thoroughness and they work hard.”
–Olga C.
“They are reliable and they work with my schedule.”
–Rocio G.
“They are efficient, pleasant and they do a good job.”
–Ruth F.
“I like the two women that come out every two weeks. They are friendly, intelligent, helpful and adaptable. It is nice when we can leave our house with people that we can trust. They keep everything clean and they come and go within two hours.”
–Edwina N.
“They are very nice ladies. They come in here and do a good job.”
–Jeanette M.
“Reliability.”
–Karen C.
“I like the cleaning ladies. They are very nice.”
–Karen V.
“It is nice to come to a clean home.”
–Mark C.
“They are dependable. My team has been with me for years at a time. They are very considerate, flexible and they do a good job.”
–Muriel A.
“The stability of the same team coming out, they are good gals.”
–Pat Y.
“In the first place, they are dependable and they come here when they are supposed to. Second, I love them. They are very nice girls.”
–Sara C.
“Being on time, and they do a fairly good cleaning job.”
–Vera C.
“They are very reliable and they do a very nice cleaning job.”
–Ann G.
“The price.”
–Joshua E.
“I like the young women who come here. I am glad to have the same ones come each time. They are very accommodating to everything I ask. They seem to remember things from one time to the next.”
–MaryAnn F.
“Convenience.”
–Sharon F.
“They are prompt. They come here on a regular basis.”
–Deborah K.
“They are pretty flexible.”
–Gerald G.
“I like the staff and the ladies that come here.”
–Charlotte W.
“They seem to be reliable and there are certain things like the kitchen and the bathroom that they seem to do a good job on.”
–Linda S.
“They're always consistent, trustworthy and reliable. They do a good job.”
–Judy D.
“They are reliable. The cleaning staff, as well as office staff, are courteous and understanding of my specific needs. The gals that come are real sweet.”
–Elizabeth G.
“The little details that they do for me and their attitudes, they're wonderful. I just love them.”
–Hortencia R.
“The dependability.”
–Kathy C.
“They do a good job.”
–Olga C.
“They're friendly and pleasant to have around. They do a good job.”
–Mary F.
“From talking to the people in the office to the people who come out, they're outstanding. I love the women who come out. They are pleasant and very friendly. They consistently do a great job.”
–Shannon G.
“The quality of the work, they give me reminder calls a few days ahead. We have great communication with one another. If I ever need special things done, I just let them know and they get done.”
–Danna J.
“Their honesty and reliability.”
–Jeanette M.
“They do a good job. We continue to use them.”
–Ola B.
“They were here on time and very thorough. They were very nice girls. I think the maids that came to my house did excellent work.”
–Sara C.
“Reliability, they showed up on time.”
–Mark C.
“They are very thorough. I feel that everything has been attended to.”
–Pamela D.
“They were friendly. They did a really good job. My house was clean when I got home.”
–Thomas G.
“They seemed to be very thorough in their work.”
–Barbara M.
“They were reliable. They were able to come on a moments notice. They did a good job.”
–Kindra S.
“They're really thorough.”
–Jackelyn C.
“They are very reliable. They always do a good job.”
–Ann C.
“They were on time. I would recommend them to anyone.”
–Vera C.
“They are very competent and pleasant. I'm satisfied with their service.”
–Lucy J.
“They're very methodical and very organized.”
–Pat Y.
“The convenience.”
–Armando M.
“They were very good.”
–Charles B.
“They're very sweet people. They really try to do the best job for me.”
–Mark P.
“They do a good job cleaning. They do it professionally and on time.”
–Theresa W.
“They're very reliable. If we ask them to do something extra, they will do it.”
–Richard A.
“They are very dependable and clean.”
–Muriel A.
“They get to work. They don't monkey around.”
–Ione B.
“We use them every two weeks. I like that someone else cleans my house.”
–Vernon C.
“They will take any requests I have. They get the job done for me.”
–Colleen C.
“If they are early, they give me a heads up. They work around my schedule. They always do a good job.”
–Debra G.
“I like that they're reliable and that they work in teams. If one person is out ill, that doesn't stop the housecleaning.”
–Kevin L.
“They're very high in customer service.”
–Mark R.
“They do a very thorough job. They get it done quickly.”
–John V.
“They're reliable. Their work is good.”
–Carolyn Z.
“I like that when they come, they bring their own equipment. They do a good job.”
–Mary G.
“They are fairly flexible in terms of time. We had to change our schedule. They were good with that. Their maids do a good job.”
–Kevin I.
“They are on schedule. They always show up. They're honest and very reliable.”
–Elizabeth B.
“They're reliable. They do a pretty good job.”
–Joanne D.
“They're willing to do what I ask.”
–Winfred F.
“They are reliable.”
–Rita H.
“They are very consistent with showing up. They properly notify me if there is a problem.”
–Gary H.
“I feel they do a pretty thorough job. They are pleasant to deal with.”
–Deborah K.
“They're very reliable.”
–Sara B.
“They're very thorough in the kitchen. I love that they mop the floor. They dust really well.”
–Monique Q.
“The staff are friendly enough.”
–Charlott W.
“They are very reliable and timely.”
–Lysha A.
“The women who come out are pleasant and efficient. They do a good job.”
–Ruth F.
“They get the job done and they are reliable.”
–Jill J.
“They do a good job, they are friendly, and they are professional. I have no complaints.”
–John L.
“They were efficient and relatively thorough.”
–Malcolm A.
“They were able to work with our time schedule.”
–Kristine M.
“I don't have to be here to have a clean house; they come in, do what they have to do, and then they leave.”
–Anna A.
“I like that I don't have to be home when they are due to come clean my house.”
–Costello K.
“I like that they are accountable.”
–Allison N.
“I like that they were prompt.”
–Larry G.
“They were very neat and did a good job organizing.”
–Jefferson S.
“They are reliable and they do a good job.”
–Smith L.
“They do the work without any supervision.”
–Ingeborg B.
“I like that the women were nice and did a thorough job.”
–Ellison S.
“I like the consistency with which they clean the house and I like their demeanor. When I'm home, they accommodate what I 'm doing. They're super, I am one of their most satisfied customers.”
–John H.
“They are convenient, and they appear to be able to set a schedule and live by it.”
–Caren K.
“They do a thorough job most of the time.”
–Kimberly G.
“Almost everything, they're quick, they work hard, and they're very pleasant.”
–Olga C.
“They keep the mess under control.”
–Ava J.
“They are pretty predictable in what they do.”
–Judy M.
“They cleaned my house when I couldn't.”
–Ken H.
“My house is clean.”
–Esther M.
“They always come on the right day, finish up on time, and generally do very nice work.”
–Susan Y.
“They do a good job.”
–Kaven W.
“I like coming home to a clean house.”
–Samantha C.
“They showed up when they said they would.”
–Ignacia S.
“They're initial cleaning was good.”
–Reginald J.
“They go above and beyond; they do things that I don't even ask about.”
–Elizabeth
“The house is clean and smells good, Armando is a nice guy.”