MJB Electrical Contractors Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between December 2004 and March 2010. Customer last names have been initialized for privacy.

“Their positive attitude, and they were ready to go when they gave me an estimate. They followed exactly what they estimated. They were very satisfactory and they did an all-around good job.”
–Dale E.
“They are prompt and they want to get the job done quickly.”
–Isabel M.
“They were there right on time just as they said they would be. Also, Kathy, the owner's wife, is really good with the follow-up scheduling. Their office has good etiquette.”
–John A.
“The customer service, professionalism, they are courteous and they follow up right away.”
–Lilian V.
“Very friendly and family-oriented, they gave us a great deal and did great work.”
–Maureen G.
“They had a good attitude. They did the work on time and they were very personable. They came in, greeted me, took off their shoes and put pads on their feet. They walked through the house and gave me what I thought was a very fair estimate. They did a fantastic job.”
–Shelia T.
“They came, knew what they were doing and did it.”
–William L.
“They showed up on time and everyone had a good personality. They put their estimate into writing and they made suggestions that were beyond what I asked them to come for.”
–Deborah L.
“They give a lot of good information.”
–Richmond U.
“They showed up on time and did what they said they were going to do. They also answered their phone.”
–Trent W.
“That they did the work they promised to do.”
–Kimber B.
“They did a good job.”
–Tanya S.
“They did what they said they would do.”
–Denise P.
“Good customer service, and they communicated well. The team they sent out was friendly and efficient.”
–Elaine M.
“They seemed to have a straightforward approach to everything. They did a good job.”
–Robert B.
“I liked the people that did the actual work. They were very good. He is lucky to have good employees.”
–Stuart M.
“When I made suggestions, they were able to do the work.”
–Stephanie N.
“The owner was responsive to my needs and got back back to me whenever I needed something.”
–Emily B.
“Jeff seemed like a personable guy that took care of everything on his own.”
–David B.
“They did the job they said they would and did it without problems.”
–Scott S.
“I like the fact that they did what they said they were going to do and kept me abreast of everything.”
–Bob N.
“They were flexible.”
–Shawn C.
“I like their personnel, they have good competent electricians and they always respond to calls.”
–Dan S.
“The guy that came out was very good.”
–Bob M.
“I was able to get a hold of them and they did a good job.”
–Karen V.
“Jeff is good and responsive.”
–Toni T.
“They were responsive to our needs.”
–Larry H.
“They got the job done in a competent fashion.”
–Dave A.
“They were reliable.”
–Laura L.