The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2006 and March 2010. Customer last names have been initialized for privacy.
“They have been very professional. I haven't had any problems with them.”
–A.A.
“Location, they are very convenient. I've used them on and off for years.”
–B.F.P.
“They had a large variety. We needed a door that was special size. They were able to do that for us.”
–Angie E.
“The selection of doors.”
–Anton G.
“They have knowledgeable people. They call me back if I have a question.”
–Bettina I.
“I like that they are a full service company. They have a great customer service department.”
–Bob D.
“They did a fine job.”
–Bruce C.
“I liked the good customer service that they offered.”
–Bruno V.
“They always give me what I want. If there are any problems, they address them right away. I use them for all my door needs.”
–Don B.
“They respond right on the money and on time with the things that I order. They give very good service. The people in the office are excellent.”
–Ed J.
“They have a good, friendly service.”
–Frederic W.
“I use them all the time. The service is good.”
–Gus V.
“I've done business with them for many years and I have always been very satisfied. I'd recommend them to my friends.”
–Jack K.
“Michael was really helpful. He told us things about our door that we were not aware of. He also gave us suggestions on how to make the door more airtight.”
–James S.
“It was a good, dependable service.”
–Jefferson M.
“Price, quality, and we got what we wanted.”
–Jim B.
“They were very professional.”
–Kerry O.
“The saleswoman that helped me.”
–Laurie M.
“Their attention to detail and the quality products.”
–Loic H.
“I liked the fact that they always returned my phone calls. They were attentive. I thought they were excellent at supplying information and making sure everything was on time. They did a great job.”
–Melody P.
“The quality of the product.”
–Lucille D.
“The service was great. They were helpful.”
–Richard F.
“I love their service. I couldn't ask for more.”
–Rob S.
“The good service and friendly folks.”
–Robert W.
“Good, honest service.”
–Ted S.
“They stand behind their products.”
–Thomas P.
“Customer service.”
–A.G.B.
“They do what they say they will do.”
–A.W.I.
“The service department and their helpfulness.”
–B.F.T.H.
“Their flexibility and follow-through, they were flexible with the custom work. They did good quality work.”
–Brent Z.
“I thought the range of choices was really nice. They were right on time with the delivery and the estimate. The price was right. They're nice, solid doors. We've had friends come and ask us who we got them from.”
–Don K.
“I liked their service and everything else about them.”
–Don L.
“They are honest and knowledgeable. I've been doing business with them for over twenty years.”
–Frank L.
“They just did their job.”
–Henry H.
“They are knowledgeable and they follow through.”
–Jim C.
“Their product knowledge.”
–John B.
“They had a good price and high quality windows. They were very helpful.”
–Karen K.
“I've been using them for over twenty years. I like the consistency and the quality they have maintained as the business went from father to son.”
–Steve V.
“Professionalism, they had a lot of access to different things. They're very knowledgeable people.”
–Gary P.
“I recommended them to my friends. The salesman was very good. His name was Glen Annison. They came out when we needed them. They were able to e-mail and answer our questions almost immediately.”
–Jennifer T.
“They were very professional. The salesperson was very good.”
–Lisa E.
“Their response to my drawing and the fact that it was a good quality door.”
–Phoebe H.
“The response time for proposals and price quotes.”
–Richard P.
“Their service and their personnel, their sales staff is second to none. You make a phone call and they are there.”
–Roy T.
“The owner was great.”
–Arlene F.
“They have a showroom that I can send clients to.”
–Duncan W.
“There is a wide selection of products.”
–Stan M.
“Their service, they have great service.”
–Barry S.
“There is a saleswoman named Luan. She's very nice.”
–Jocelyn C.
“The personal service.”
–Mr. A.
“They were efficient and professional. The quality of the products was also great.”
–A. C.
“Their follow through.”
–A. C. & C.
“The personal service.”
–W. B.
“They have always been very accommodating.”
–Rob B.
“They're customer friendly, and they get the job done.”
–Bill B.
“They provide good service, and they have a good reputation.”
–Steve B.
“I like that they always cater to my needs.”
–Don B.
“They are courteous.”
–Norman C.
“I use them because I get good service from them.”
–Ron C.
“Their pricing and the quality of their products.”
–Debra D.
“The quality of products.”
–Frank D.
“They're very knowledgeable.”
–E. B.
“Their responsiveness accurate pricing and friendliness.”
–F .C.
“They're small and responsive.”
–Tim F.
“They always get me what I want.”
–Cam F.
“I like that they're always friendly and helpful.”
–Lou G.
“Steve is really helpful.”
–Jonathan G.
“The whole staff works well together, and they always get back to me.”
–G. G. H. R.
“They provide good customer service.”
–G. M.
“They are easy to work with and helpful.”
–Curt H.
“Steve is wonderful.”
–Adrienne H.
“The products and their customer service.”
–H. C.
“They're very quick, and they get the job right the first time.”
–H. C.
“They know what they're doing, and they know their products. They're also very helpful, friendly, and accommodating.”
–Jeff H.
“I was very pleased with the product.”
–Henry H.
“Product knowledge and responsiveness.”
–Loic H.
“I like that they are nice to deal with.”
–Ed J.
“They carry quality products.”
–K. C.
“Their service is excellent.”
–C. D. K.
“They really know how to conduct their business.”
–L. A.
“Good communication.”
–M. D.
“We've used them for a long time, and we think they're efficient.”
–M. K. W.
“I like the quality of their products and the fact that they came out from San Francisco.”
–Melody P.
“I've used them for years, and I like their products.”
–Mr. M.
“I like that they are reliable.”
–Jefferson M.
“They invest time into each customer.”
–Mr. N.
“I like the people that work there.”
–Axel N.
“They were great, but we had problems with the measurements.”
–James P.
“Their professionalism and timing.”
–Ron T.
“I don't have to pay attention to anything. They take care of everything.”
–Kurt R.
“The salesman and the product.”
–Greg S.
“Their service is impeccable.”
–S. & S. C.
“The service was good.”
–S. C.
“They are friendly, they have great products, and they always follow up.”
–Roy T.
“He's friendly, accommodating, and attentive.”
–Vincent W.
“They provide good service, and they have a good product line.”