The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2006 and March 2010. Customer last names have been initialized for privacy.
“The quality of the work.”
–Bob H.
“Just the way the job turned out, the tub looked like it was brand new.”
–Chris S.
“They re-did the surface of the bathtub. They were on time and professional. It was a good experience all around.”
–Erin W.
“They were prompt, friendly and they did good work. I think the job looks fine.”
–Helga K.
“They did a good job. It looks nice.”
–James Y.
“They did a good job. They have a good product.”
–John J.
“He was very personable. He knew what he was doing and his team worked very efficiently.”
–Lani D.
“I liked the finished product and how easy the process was.”
–Laura T.
“It was a lot cheaper than tearing out the whole shower. It came out great. A few of my clients have used them in the past with great results.”
–Linda S.
“The job was done very well. The man who came to the house was polite. It was just a very good experience.”
–Madge G.
“They came when they said they would. The tub came out just the way I had hoped. They also explained how everything worked.”
–Martha C.
“They delivered exactly what they promised.”
–Melissa W.
“They came out quickly and did a really clean job. They put a professional finish on it. The guy who came out was a nice guy. He knew what he was doing.”
–Mike T.
“They got the job done.”
–Barry W.
“He was clean, fast and he did good work. They also scheduled me in right away.”
–Corrine P.
“They checked up on their service. They were on time and they did a good job.”
–Darrell M.
“They got it done quickly. They did high-quality work.”
–Diana S.
“I liked the fact that they wanted to make sure I was happy.”
–Gail G.
“They were quick and they got the job done quickly. They showed up on time and finished the job on time with no problems.”
–Jeff S.
“We couldn't afford a new tub, so they came in and refinished ours. I thought they did a good job.”
–Cheryl P.
“The technician who came out was great. He also showed up on time. He was clean and he did a great job. I think the product was very good for what we used it for.”
–Kenneth B.
“They coordinated with my plumber and worked with me. I had to get some plumbing parts removed, so they worked with the plumber on that.”
–Barbara D.
“The service people who owned the place seemed pretty cool. They did a decent job.”
–Harry V.
“They were able to do what they said they would, in a small amount of time. The workers were professional, and the prices were reasonable.”
–Kimberly A.
“They were fast, prompt, and they did a good job.”
–Patricia C.
“They came in, gave me an estimate, and completed the job.”
–Bill D.
“The price, as they saved me thousands of dollars.”
–Art F.
“It was done very easily, and it looks great.”
–Dayton J.
“They are fast. They come out when you want them to. They are also very nice and professional.”
–Francine N.
“It was convenient, and they got the job done without having to replace the whole unit.”
–Jennifer P.
“It was quick and easy.”
–Susan P.
“It was no problem for me. It looks brand new.”
–Lavera R.
“The courtesy of the people.”
–Fernando R.
“The whole experience was great. They did a good job. They came when they said they would, and the guys were really nice.”
–Darrell S.
“It looks good.”
–Dave W.
“They did the job without any hassles.”
–Ellenore D.
“They were just really friendly, helpful, and knowledgeable.”
–Dan E.
“They did the job, and it looks good. The quality was good.”
–Helena E.
“The results were good, and they were pretty fast.”
–Sam K.
“They did what they said they were going to do.”
–Frank L.
“They did the job quickly.”
–Dennis M.
“The products that they provide, and their customer service over the phone was excellent.”
–Erin L.
“It looks good.”
–John C.
“It is clean and white.”
–Marlene T.
“They were efficient, and they came out and finished it on time. The bathtub looks great. The fellow who did the work taped everything, and he was very neat and clean.”
–Shirley A.
“They were on time, clean and pretty easy to deal with. They did what they said they were going to do.”
–Bill A.
“Everything looked brand new, and we didn't have to renovate. It exceeded my expectations.”
–Joanna B.
“It provided a cost-effective and affordable solution to the bathroom which had ugly 70s tile.”
–Karen B.
“They were true to their word. They were on time, and they got the job done quickly and professionally.”
–David B.
“They came when they said they would and did a good job.”
–Susan B.
“The price was reasonable, and they did a very professional job. They also cleaned up after themselves. I was very pleased.”
–Tim C.
“They did a really good job.”
–Susan C.
“The quality of the work and reasonable prices.”
–Ron C.
“They were really fast and efficient.”
–John C.
“The job was done in a timely fashion. They did it according to the specifications, and they did a very neat and clean job.”
–Sharmine D.
“When I slipped in the bathtub and chipped the paint, they came out right away and repaired the area for me.”
–Stefani D.
“They were clean, polite, and they got the work done quickly.”
–Ginny D.
“I liked the fact that it didn't take long to do the job. I was able to use it right away.”
–Mrs. D.
“I found out that fixing the tub cost a lot less than replacing it.”
–Annette D.
“The worker was very quiet and courteous. He did his work and left.”
–Elizabeth E.
“They matched the tub so well, you can't tell where it was chipped any more.”
–Peter E.
“I like the fact that the tub looks 100% better than it did before they refinished it.”
–Kathleen F.
“They were very responsive, and they came out right away. They were very nice when they got here.”
–Mary F.
“The owner and the employees were really good, and the bathtub looks great.”
–Howard F.
“I really liked the quality job they did on the tub.”
–Joel F.
“I liked the quality of the work.”
–Michael F.
“They were friendly and on time.”
–Shannon G.
“The results came out really well.”
–Alice G.
“They did a good job on time, and they cleaned up. The price was also reasonable.”
–Jim G.
“They were prompt, courteous and efficient.”
–Brian G.
“They made my tub look new.”
–Peg H.
“They did what they said they were going to do, and the price was good. They also cleaned up well. They were nice and friendly.”
–Lois H.
“The results look wonderful.”
–Elaine H.
“They were knowledgeable, and the work was well done.”
–Jim J.
“They did what they said they would do.”
–Brad K.
“Everything was good. The man who did the work was very polite, and he did a nice job.”
–Carol H.
“They were on time. They made sure everything was taken care of.”
–Linda H.
“They solved the problem.”
–Gordon H.
“We felt like we were working with a family-owned company, and we liked that.”
–Stephanie H.
“I was really pleased with the outcome of the job.”
–Lois H.
“I liked the reliability and the service. They came and finished the job when they said they would. So far, the quality has been fine.”
–Marc I.
“I liked the whole process. The work was also worth the price.”
–Don K.
“I thought the job they did was excellent. They did it on time.”
–Bill K.
“The quality of work.”
–Juliet L.
“I liked their thoroughness. The person who did the work was very well-mannered, and he answered my questions.”
–Rosalie M.
“They got the job done.”
–Louise M.
“I liked the job they did. They were careful not to ruin things while they were doing the work. They did well.”
–Howard M.
“The job they did was great.”
–Mona M.
“They did a good job and what they said they were going to do. When they left, everything was immaculate. You couldn't even tell that they were here.”
–Kristy J.
“The quality of the work.”
–David M.
“It made my sink look brand new again.”
–Karen M.
“I like that I can still use my bathtub which was made in 1900. That's really great. My experience with them has been very good, and I highly recommend them.”
–Ed A.
“The man was very courteous, and he did an excellent job.”
–Dorothy B.
“They were quick, and they did a good job.”
–Paula B.
“Overall, they did a very good job.”
–Dana B.
“They were easy to work with, and the product seemed good.”
–Pat C.
“The quality and reliability of the work.”
–Jeff C.
“The whole job went very nicely. I was satisfied with their service.”
–Joseph D.
“The process worked really well for us, and it has lasted longer than we expected. They are good about giving us some touch-up paint whenever we request it.”