The following are verbatim customer responses from research that American Ratings Corporation conducted between December 2002 and March 2010. Customer last names have been initialized for privacy.
“I liked their honesty. Everything was great.”
–Gary M.
“Everything, they are very conscientious. They keep us well informed. I just think they are outstanding.”
–Cindy M.
“I liked everything about them.”
–Jan M.
“They were nice. I picked the car up quickly and they knew what they were doing.”
–Courtney M.
“They are easy to work with and they have a good level of professionalism. The damage was repaired to almost factory quality. It looked good.”
–Eric A.
“The combination of cost and quality.”
–A. T.
“They do a good job. I've used them twice and I was happy on both occasions. They are very straightforward in their communication with their customers.”
–Warren A.
“They do fabulous work. The people there are professional. I trust them to do great work in the future.”
–Paul A.
“They did a very nice job on my car.”
–Mary A.
“They are easy to get along with and they do good quality work.”
–A. A. T. R.
“They are very personable. They have an expert and honest staff that do a great job. I mean they really do outstanding work.”
–Nancy A.
“The customer service, they made me feel very important there.”
–James A.
“They were very personable and they cared about me as an individual. After I was in an accident, the owner kept in touch with me the whole time my car was in the shop. The first thing he asked was whether I was alright. He restored my car to 100 percent of what it was before the accident. He also offered to arrange a rental car. He was an excellent example of total customer service.”
–Elise A.
“They are convenient and right here in our town. They were recommended by another service that I've been doing business with for many years. They did a good job.”
–Lucy A.
“They were efficient, friendly and they did a good job.”
–Charlette B.
“He was cooperative. He answered my questions and advised me on what had to be done to the car. He followed up on what had to be done. All in all, it was a good experience.”
–Peter M.
“They were very fast. They had what they needed in order to do the job.”
–Mira B.
“I know them well. I've been a loyal customer since 2001. Their attitude is great. I feel comfortable when I am there. The guys there are polite and friendly.”
–Vadim A.
“They got the work done properly.”
–Christine M.
“Joe communicated well, and everything was great.”
–Kevin S.
“They are friendly and on time.”
–Emmanuel B.
“My car looked as good as new. He was fast and courteous. He also personally answered my calls and kept me informed of the progress.”
–Stephen J.
“The pricing is good, and they work with us very well.”
–C. M.
“They were straightforward, and they carted me back and forth which I appreciated.”
–Carol B.
“They accomplished the job, and the price was reasonable.”
–Joe S.
“I liked everything.”
–Adriana W.
“They had excellent service all around.”
–Faye C.
“Joe's a good guy. We deal with them on a personal level, and I think that they're great.”
–A. C.
“They were very conscientious and service orientated.”
–Roma K.
“Attention to detail and quick response.”
–Hud B.
“He was very pleasant, and he showed me everything that was done to my car. He was also very accommodating and personally took me home.”
–Allen M.
“Customer friendly.”
–Ben S.
“The quickness in which I got my car back.”
–Megan R.
“He did everything he said he was going to do.”
–Elizabeth L.
“Everything went well.”
–Robert D.
“The quality of the work.”
–Elizabeth M.
“I was impressed that they did what they said they were going to do.”
–Keith M.
“They're pretty timely in getting things done.”
–T. H. D.
“Joe knew my vehicle well. He knew what needed to be done, explained everything, and the end result was exactly like he described.”
–Tom P.
“They are very good, the best.”
–Carl H.
“I like his workmanship and the way he handles his customers.”
–Ron B.
“They do good work, the communication is excellent, and the pricing is fair.”
–Roma K.
“I like the personal service.”
–Teresa T.
“Joe is great.”
–Terry D.
“They're very thorough, straight-forward with their prices, and they do quick work.”
–Raymond N.
“He does quality work.”
–Debbie R.
“They are professional, and they do what they say they're going to do.”
–Jan W.
“They took care of everything, including the car rental. It was easy to work with the owner.”
–Janet W.
“They were very friendly and they do good work. I can't complain.”
–Alex C.
“They are honest and straight-forward.”
–Mike C.
“Quick turnaround and professional.”
–Lance H.
“They did what they said they would, and they were promptly.”
–Robert P.
“I like Joe. He is a real gentleman, fair, he didn't waste my time, and he really knows his craft. I would use them again in a heartbeat.”
–Henry F.
“I have used them five times. They offer very good service; they are personable, and always available.”
–Elizabeth S.
“They're always there for me. Great service.”
–Chris S.
“He has a personal touch, and he goes out of his way to do a good job. I have referred friends and co-workers to his shop.”
–Gerald F.
“I like Joe. He is honest, straight-forward, approachable, communicative, and he doesn't come off with a sales attitude. I have used him on several projects, and Gary is a great painter.”
–Kirk T.
“I like the quality of their work.”
–Karl
“Convenience.”
–Kristen C.
“He was up-front with the problem in getting parts. They gave me a loaner car.”
–Mike G.
“They are up-front and do good work.”
–Kaylene T.
“He was really helpful with figuring out the insurance, and he gave us a loaner car to use while he did the work.”
–Aaron S.
“He is upfront and does excellent work. Never any surprises or hidden costs.”
–Marty F.
“They are clear, concise and very honest.”
–Joe G.
“They are straight shooters and do a good job.”
–Robert B.
“They are very professional and do very good work. They're also honest and reliable.”
–Pam J.
“They were very attentive.”
–Dolores F.
“I feel that they do good a job and they always stand behind their work.”
–Debbie R.
“They handle everything including insurance paperwork.”
–Deloris D.
“Joe did a great job and he's very friendly.”
–Mary M.
“They do excellent work.”
–Mel M.
“I like dealing with Joe, He's honest and generous and I can always expect a thorough complete job from him.”
–Mike M.
“I like his honestly and that he delivers on time.”
–Chuck E.
“He got the job done fast and on time.”
–Phil J.
“He's close to my house. He did a very simple job but he did a good job.”
–Joe N.
“I liked the personal attention.”
–John D.
“The service is good.”
–Leo M.
“They're very personable and did job well.”
–Pete T.
“They are fair and friendly and let me know what needs to be done. I would not take my car anywhere else.”
–Jill C.
“They are friendly and honest.”
–Susanne L.
“They are straight forward.”
–Kori L.
“I liked the quick turnaround.”
–Wade R.
“They did a good on the car.”
–Aaron H.
“They did a good job at a good price on my car which is older and not worth very much.”
–David R.
“They are honest and do a good job.”
–Darren S.
“At this time I can't think of anything.”
–Dilyara B.
“They seemed professional at the time.”
–Peter R.
“They are friendly and communicative, insurance paid for everything and yet they are fair and nice.”
–Jill C.
“Punctuality, no hidden costs, estimate is estimate.”
–Robert D.
“I like Joe, very accommodating, always provides a vehicle for me to use. He does pretty good work; he saved me a considerable amount of money.”
–Andrew G.
“He was very clear when he explained what I needed done. He coordinated well with the insurance, it didn't get confusing. It was pleasant, got the work done on time, worked out the price with the insurance, everything moved along okay, provided loaner, went extra mile and very nearby.”
–Laurel H.
“Special man, we've known him since he was born.”
–Artie H.
“He does a good job, service is good, he's prompt and it's ready when he says it would be.”
–Vincent M.
“They followed through with everything, the owner worked with me personally, I questioned him on various things and he gave me a very thought out opinion on different options to repair my car.”
–Ralph B.
“Quality of the workmanship.”
–Fred C.
“Quality of the work.”
–Mark D.
“I like the fact that Joe likes to work with you, it's like dealing with a friend.”
–Barbara M.
“They are close-by.”
–Gerry D.
“They are very timely, they squeeze you in.”
–Wess C.
“Their customer service was excellent, they took care of us, and the workmanship was guaranteed.”