The following are verbatim customer responses from research that American Ratings Corporation conducted between April 2002 and March 2010. Customer last names have been initialized for privacy.
“They were able to fix the problem. They came in and took care of everything.”
–Ana G.
“They are very professional and very cost effective. Their plumbers are personable. They are very responsive and real problem solvers. I have been using them for ten years. They've done everything for me. I don't use anyone else. I once had an emergency and they weren't available. I actually waited for them to do the work. They are fantastic. They are completely reliable and trustworthy.”
–Anna E.
“He left me with a good feeling. I knew everything would be fine.”
–Bernard B.
“They always call back right away. They schedule me really quickly. Mike, not Testa, who comes out is great. He takes his time and explains things to me. I use them for my business too.”
–Connie K.
“One thing was that Mike M. stuck it out when we had a complicated problem. When things were just straightforward, he was really pleasant to work with.”
–Kate P.
“He came promptly, did good work, and finished quickly.”
–Mark R.
“Mike is an all around good guy. He has quality plumbers working for him.”
–Martha C.
“They were very personable and efficient. They did everything I could have asked of them.”
–Ralph T.
“He was very helpful.”
–Rose M.
“He was friendly and courteous. He got right on the job.”
–Sava F.
“The friendliness of the person who came to do the work.”
–Alan P.
“He replaced a garbage disposal and fixture in the kitchen.”
–Bob T.
“He seemed to know what he was doing.”
–Esther P.
“He was a real professional. He didn't make a big deal out of it. He knew exactly what to do. He came in and looked at it. Then, he went out to the truck and got the part. He was a nice guy and practical too.”
–George P.
“Their promptness.”
–Robert G.
“We had an emergency. They came promptly and knew what they were doing. They were very professional.”
–Samuel H.
“He knew what he was doing.”
–Shana S.
“They don't bother me. They just come in, do the job, and send me the results.”
–Holly S.
“The owner is personable. They are really nice and courteous. They do good work.”
–Joi N.
“They were fast and efficient.”
–Laura L.
“I was impressed with the clean-up.”
–Muriel A.
“They are always on time and seem to do good work.”
–Norm W.
“He showed up and took care of everything. I had another service come out to fix a leak. Two thousand dollars later, they cut a hole in my ceiling and replaced a toilet that didn't need replacing. Mike had to come out and fix everything.”
–Regina S.
“He did the job right.”
–Amelia A.
“They are quick.”
–Andy D.
“They are on time, polite, and they do their work. They are a great company.”
–Barbara B.
“I thought they were very nice. They seemed to know what they were doing. They were anxious to please.”
–Bonnie S.
“Mike seemed to show an interest in my project. His crew was nice and efficient.”
–Dave H.
“I liked their promptness and thoroughness.”
–Jerry L.
“They were just really nice. They were punctual, and they did what they said they would do. They also charged me what they said they would.”
–Jesse L.
“The plumber was on time. He was nice and helpful. He did everything that we asked him to do. Their customer service was good.”
–Kristen B.
“They are our regular plumbers, and they generally do great work for us. They repaired our upstairs faucet beautifully. He discovered and solved a leak that we had. They know what they are doing, and they make time for emergencies.”
–Michael A.
“The plumber was good. They were excellent.”
–Pamela U.
“They were on time. They were honest and consistent.”
–Susan H.
“They were prompt and professional.”
–Ann K.
“Mike was very good at explaining things to me.”
–Ann W.
“He was on schedule and fair.”
–Dominic S.
“He did the job without fooling around.”
–Frank H.
“They were on time, and they had a good service.”
–Marie J.
“They came and did good work.”
–Nancy B.
“The person who came seemed to have a lot of experience. He fixed a blockage that we had. He took his time and did a good job.”
–Roger B.
“I liked the guys that they sent out.”
–Thomas P.
“They have good plumbers.”
–Linda W.
“They did a good plumbing job for us.”
–Michael W.
“They did their job. We liked them.”
–Susan R.
“He comes when he says he is going to.”
–Vera C.
“I liked the thoroughness they showed while they were here. I liked their friendliness in explaining what they were doing. I felt that they went out of their way to check out other problems that we didn't call them out for.”
–Robert F.
“They were very prompt. They handled our water heater situation very quickly.”
–James F.
“They were reliable. They knew what they were doing.”
–Jude F.
“I've recommend them to friends who use them now. They are punctual. They know what they are doing when they show up. They clean up after themselves.”
–Katherine F.
“They are professional. They know what they are doing. I have confidence that they will do the job right each time I call them.”
–Michelle F.
“They seemed to know what they were doing.”
–William F.
“I liked their promptness.”
–G.C.
“They are friendly and prompt. They know what they are doing.”
–Beverly G.
“The plumber did a really good job. We haven't had a leak yet.”
–Phyliss K.
“I thought they offered me a good service for the price. I like them.”
–Margaret L.
“They are reliable. They do a thorough job.”
–Sean F.
“They were rather personable people. They explained what they were doing. They were responsive to each of our specific needs.”
–John G.
“They came quickly. They fixed what I wanted them to fix.”
–Marjone H.
“The service was good. We have used them for several years now.”
–Eileen H.
“They come right away. Their work is very clean. They are knowledgeable, thorough, and nice.”
–Marie J.
“They were very nice. I would use them again if my husband couldn't fix it.”
–Sara D.
“They cleaned up well. They were polite to me and my wife.”
–Gary F.
“They were friendly and competent.”
–Mr. F.
“They were courteous, competent, and accommodating.”
–Reade F.
“They are very prompt.”
–Louise H.
“Their people were professional and very pleasant. They seemed to know what they were doing.”
–Dave H.
“They are prompt. They show up when they say they will. They do good work.”
–Robin K.
“They were easy to deal with.”
–Barbara K.
“They seemed pretty knowledgeable. They were very creative in their approach.”
–Sarah F.
“The personalities of their workers were great.”
–Kenny H.
“They took care of the job.”
–Greenblat A.
“He showed up on time, he was very good, and he got the job done.”
–Lori A.
“They were prompt and they were continually working.”
–Mr. B.
“I liked Mike Moraglia.”
–Danny B.
“They're local, they're prompt, and they take care of the situation.”
–D. M. R.
“You always get great service from them.”
–D. C. C.
“I used them for some commercial sprinklers and they were fabulous.”
–F. B.
“Jim is the greatest guy and he does a good job.”
–Joann G.
“They did the job that needed to be done.”
–Mr. H.
“They came when they said they would and got the job done.”
–Mike H.
“Their man knew what he was doing.”
–Warren H.
“I like his mannerism, his efficiency, and his neatness.”
–Hank M.
“He seems to be nice and honest. He gets the job done.”
–Shirley M.
“They are reliable plumbers.”
–Patricia M.
“They did the job we called them to do.”
–Mike G.
“They were prompt and they were knowledgeable.”
–Norman H.
“They are very professional, reliable, and do the work well.”
–Susan J.
“Mike runs his company well.”
–Jim A.
“The guy I worked with was personable and worked hard.”
–C. M . P. D.
“They showed up when they said that they would.”
–C. M. T. C.
“They really made a concious effort to deal with my sewer break.”
–F. A.
“They responded promptly.”
–Ted H.
“They are very personable and show up when they say they will.”
–Nancy M.
“I can't put my finger on the best thing, but they did do a good job.”
–Roger H.
“They had competitive rates.”
–Tracey D.
“They got the job done and they were honest.”
–B. C.
“They're a small family-run business. They're personable and prompt.”
–Sheila B.
“They did everything that needed to be done, and it was done well.”
–Mrs. C.
“Tracy was fantastic, she really knew what she was doing.”