Method Paving Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2009 and March 2010. Customer last names have been initialized for privacy.

“Timeliness and quality.”
–F. C.
“The everyday service was good.”
–Christy E.
“I liked the way it came out. I liked the end result. It was a very clean and thorough process all the way through. They cleaned up nicely and did everything I asked for.”
–Rhonda M.
“I like the way it ended up. It looks like old world charm.”
–Chris Q.
“The quality, and they did a great job.”
–Jennifer S.
“They just did a really great job.”
–Dick D.
“They just did good work in a timely manner.”
–Grace Q.
“He was always there. When I had a question about something, it was answered readily. He just did a good job.”
–Susan B.
“The end result.”
–Joe A.
“The friendly service, he is really knowledgeable and his workers are very nice.”
–Jake S.
“Their punctuality and professionalism, on a scale of 1 to 10, I would rate them at least 20.”
–Chris G.
“It went well. He called me for updates and asked me if everything was okay. They cleaned up nicely. It was like an A+ job. It was outstanding. It went so smoothly.”
–Ken G.
“I've known Rick for a couple of years. He was referred to me by another client. He has great ideas and he gets the job done. I'm totally happy with him.”
–Linda R.
“They are reliable. They did what they said they would do.”
–Linda S.
“The owner is a very good listener. He is responsive to our needs.”
–Mike M.
“Just the attention to detail, they were able to incorporate all of the other construction projects that were going on at the same time.”
–Mike R.
“He listened to me and had some good ideas. They came out on time and cleaned up every day. He quoted me a fair price and he was even able to come up with a price that beat the other companies. He took care of everything that needed to be done and didn't ask for a change notice or anymore money. He is a very nice guy. He even helped me dig up some irrigation pipes. He looks me straight in the eye, follows through and does what he says he is going to do. He speaks English. He always showed up every day or he had an assistant on the job to see how the job was doing. He is one of the best contractors I have ever had.”
–Mort P.
“He was very thorough. They didn't rush and the stones haven't had any problems.”
–Lynn M.
“Their professional manner and the fact that they did things when they said they were going to do them in the time they said they were gong to do them, they were very efficient and the work was outstanding. We were on a first-name basis with Rick. He was very accommodating and he definitely had a personal touch with the customer. I thought their service was great.”
–Mimi B.
“Everything, they came in, and in four days, they were able to take out our lawn and our old patio. They also put up our patio covers and had the stones in stock. I loved the fact that Rick stopped by a few times to follow up. They were very nice and nice to do business with. They did a beautiful job. I can't recommend them enough. There was always someone there who could speak English. They started and finished on time. They also do free designs.”
–Judy T.
“They listen very well and they do terrific work.”
–Michelle P.
“Rick listens, responds and fixes anything that I don't like.”
–Karen L.
“Their workmanship and professionalism, they were really good at advising us and giving us good options to choose from. They reviewed different types of stones and designs as well as how to get the best within our budget.”
–Vinay A.
“They were meticulous. They did what they said they would do when they said they would do it. They were very quick and efficient. Their subcontractor's work was also well done.”
–Fran K.
“They were on time.”
–C. L.
“Their artistic sense, and they were so easy to work with.”
–Marci S.
“They came in, did it really fast, and left. They cleaned up everything. It was done in one day. I was really pleased with what they did.”
–Billie B.
“They did the job.”
–Michelle B.
“I thought they were easy to contact. I got a call back and I thought they were very personable. My needs were met.”
–Meagan B.
“They were very organized.”
–Dave S.
“It was finished on schedule.”
–Frank D.
“They showed up and did the work on time.”
–Susan G.
“I like Rick and his management style. Rick is very attentive. If there is a problem, he comes back and fixes it, even if it is a few years later. They also follow up on their service. I feel comfortable recommending them.”
–Norma S.
“The fact that Rick genuinely cares about the product he puts out.”
–Steve T.
“They are trustworthy.”
–Virginia B.
“Certainly the way that Rick worked with us, he took me all over the Bay Area to look at different types of treatments. The quality of the work was excellent. We were very happy with the results.”
–Gene O.
“They were fast, efficient and clean. The work has held up. It looks good to this day.”
–Kandy M.
“They just followed through and did what they were supposed to do.”
–Mary S.
“The paving was great. They were really nice. It was finished well.”
–Ann H.
“They kept to a pretty good schedule.”
–D. J. B. C.
“Rick had a good engineering solution that I needed.”
–Ann D.