The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2008 and March 2010. Customer last names have been initialized for privacy.
“I liked their personal attention and their location.”
–Caryn M.
“They did a really good job, and they were personable.”
–Cathie S.
“Their prompt response, they came out right away.”
–Donna N.
“They were close by, and they were prompt to respond. They assisted me with a variety of things, and they were very helpful. I was very pleased.”
–Dora F.
“Their service, I got what I needed. I have been using them for years.”
–Jeanne K.
“Their continuity.”
–Jennifer D.
“They did a good job.”
–Joe C.
“The quality of their installers, and they are local.”
–Melody P.
“Their promptness, professionalism, and the quality of their work.”
–Mike E.
“They gave me some good advice.”
–Paul C.
“Their service was very good. We asked them to come to our home and design a mirror for one of our doors. They came, measured the mirror, created it, and replaced it. It was a very good experience.”
–Robert C.
“They are very reliable, and they do excellent work. As long as they have been in business, they have always taken care of our property. They are perfect.”
–Warren W.
“They were fast, and there was no confusion. It was easy.”
–Carmen L.
“They were on time, friendly, and they cleaned up afterwards. I used another glass company before, and they left me with a mess. It's not a good thing when you have to clean up glass with small children around.”
–Angeline W.
“They are local and very responsive. When I call with a problem, they come out and address it accurately. Their workmanship is good.”
–Emily C.
“The last guy who came knew what was wrong. He took care of it quickly.”
–Lisa L.
“The woman who runs the office is fabulous.”
–Nancy K.
“I thought the installation and the workmanship were fine.”
–Rosemary D.
“I have used them before. They were good.”
–Alex G.
“They delivered what I ordered.”
–David S.
“They do a very good job and they are prompt.”
–Al O.
“It is close by.”
–Alec S.
“They were friendly and courteous. They did a very professional job.”
–Alfred K.
“Just the personal attention.”
–Anneke N.
“The prompt service, they cleaned up after themselves. They made it easy.”
–Beverly B.
“The woman at the front desk was very helpful.”
–Bill P.
“The personalized service and the fact that they're a neighborhood business.”
–Cathy S.
“They got the job done with no problems.”
–Celeste M.
“They did a good job and the people were nice.”
–Charlotte P.
“The service.”
–Claude J.
“The service I received from them was great.”
–Dagmar Z.
“They do a good job and they're very responsive. The guys that come out are very friendly.”
–Dale S.
“They did the job quickly and well.”
–Duane W.
“The service was good.”
–Eddie Y.
“They were very timely.”
–Eric H.
“I've been using them for a while now, so I feel comfortable with them.”
–Frank S.
“They pay attention, give very personalized service and they are able to do custom things. They are easy to work with.”
–Greta W.
“The sheer work ethic, as they were timely, extremely good at doing all of the repairs and I have nothing but applause and accolades for them.”
–James S.
“No one else repairs my chipped crystal besides them.”
–Jean R.
“They are close to where I live.”
–Jedd G.
“Very personable, they go out of their way to accommodate the customer. They are able to help in an emergency.”
–Jeff G.
“They were on time and on budget. The specifications were correct.”
–Joe R.
“Convenience and location.”
–John M.
“They were reasonably priced and very responsive.”
–John S.
“They knew what they were doing. They came out, got the job done and cleaned up. They were very polite.”
–Julie F.
“I find them to be very professional. They're always true to their word. They always do very high quality and excellent work.”
–Kathy W.
“Their knowledge and expediency are phenomenal.”
–Kerry B.
“They were quick, very nice and polite. They did a good job.”
–Laurel Z.
“They are so close to my house.”
–Laurie H.
“They just did a good job. They did what was expected on time.”
–Linda E.
“Convenience, they have always been there when I needed them.”
–Lynn P.
“They were just prompt, professional and the prices were reasonable.”
–Maria L.
“Mark, and I would recommend him to anybody as he is the best.”
–Mark C.
“The quality is good. They come when they say they are going to come.”
–Mark M.
“They were very helpful and very courteous. They had the glass right away after I ordered it. Their service was outstanding.”
–Matt H.
“They are close by and very professional.”
–Noelle M.
“I've used them for over twenty-five years. They are close and convenient. I have recommended them to people.”
–Olivia M.
“To begin with, it is very close to where I live. It all went very well.”
–Phillip B.
“They were very quick and neat. I was very happy with them.”
–Robert T.
“Really detailed work.”
–Roger R.
“They are half a block from my house. They do what I ask them to do.”
–Sandy N.
“They are open and honest.”
–Sanjay K.
“They are very efficient. I was dealt with very smartly and I got what I was looking for. They were on the ball.”
–Stanley S.
“Their attention to detail, they went the extra mile.”
–Sue C.
“They were pretty much on the time. The price was fair and they did the job pretty well.”
–Suresh P.
“They were efficient. They did exactly what I wanted. I didn't have to wait very long.”
–Teresa T.
“Just their service.”
–Terri R.
“They did a big project for me and they were very customer oriented.”
–Todd S.
“They are local.”
–Tom T.
“It is convenient.”
–Viginia L.
“They do a good job.”
–Al W.
“They did what they said they would do. They fulfilled our expectations.”
–Bill F.
“I feel confident that they know what they are doing.”
–Billie M.
“The owner is very helpful.”
–Brad M.
“I liked the ladies at the desk. They were very pleasant and helpful.”
–Catherine W.
“They were able to do the job quickly.”
–Charlie P.
“They were fast. They came out right away and got the job done quickly.”
–Cherie C.
“There was no hassle. They ordered the glass, cut it and I picked it up.”
–Chris K.
“I would have to say, the service.”
–Cliff E.
“They were efficient. They put in a good product.”
–Craig B.
“They're local and easy to deal with.”
–Derek F.
“That they were local and family owned.”
–Ester B.
“The person was friendly. He did the work professionally and the price was competitive.”
–Gerard W.
“They were very friendly. They cleaned up after themselves.”
–Heidi M.
“I liked that they knew what I wanted. They were close to where I work and the service was good.”
–Henry C.
“They were punctual.”
–Herb B.
“They are close by and they seem to respond fast.”
–June C.
“They did what they promised.”
–Miguel M.
“They seem to be able to do things quickly.”
–Nancy S.
“They were able to do it within a day or two.”
–Pam S.
“They are reliable and close by. They do a good job.”
–Pat D.
“The service and the nice people.”
–Rafael M.
“That they're a neighborhood store.”
–Richard M.
“It is close by and they're very professional.”
–Sandra E.
“Their proximity.”
–Susan V.
“Quick response.”
–Anita C.
“We feel like we know them. We've had them do many jobs and they've always been reliable.”