Matthew W. Johnson, General Contractor Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between April 2005 and July 2010. Customer last names have been initialized for privacy.

“He was very accommodating and willing to work with us. He addressed all of my questions and concerns.”
–Han S.
“We've used him twice. The first time was in 1999. His follow-up was good. He managed every aspect of the project well, he let us know what was coming next, and he tried to make us happy.”
–John A.
“He was punctual and there all the time. I didn't have to look for him. If for some reason he was not going to be on site, he would let me know why.”
–Maxine M.
“He was very responsive, he returned phone calls, and he showed up on time. I asked him to make some small changes, and he was willing to do that without charging me. He was flexible.”
–Erik L.
“He did what he said he would do. I thought he did a good job overall.”
–Barbara R.
“They were outstanding. They listened to my needs. We worked well together to plan the project. I was very pleased.”
–Dee P.
“He was very thorough, he explained everything, and he always answered any questions that I had.”
–Norma N.
“He was completely reliable.”
–JoAnne S.
“He is honest and communicates really well.”
–Kevin O.
“He always showed up when he said he would. He always called, kept in close contact, and he had good follow-through.”
–Chris and Laura T.
“They are honest and they do good work.”
–Jose V..
“He was there when he said he would be. He and his assistant were very conscientious and respectful of my home.”
–Mr. & Mrs. B.
“They are upfront and honest.”
–Ashlee W.
“I liked the convenience of his supervisory skills. I was glad he was there to do it instead of me.”
–Mr. & Mrs. H.
“He worked very closely with me and met all the deadlines we set.”
–Carol S.
“His attention to detail and his determination to get the job done.”
–Joe & Juliet B.
“The quality was good.”
–Jim T.