Marin Fence Company Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between May 2002 and March 2010. Customer last names have been initialized for privacy.

“They are friendly, and they seem to do a good job. When they come out for our annual maintenance, we never have to call them back. If there is an issue, like with the gate, they always show up the same day. They are very reliable.”
–A.H.A.
“Their courtesy, and they respond. They are here when they say they will be. Since they installed it, I've had a few problems with children damaging things, but they came right out to repair them for me. They are awesome.”
–C.M.
“The cost and the quality.”
–E.B.M.C.
“It is a combination of things. The quality of their work and their customer service, everyone was very professional and friendly. They followed through on what they said they would do.”
–F.C.C.
“They do their job on time and well.”
–G.B.C.I.
“Responsive and quality work.”
–G.E.
“They are really responsive and quick. We've been using them for years.”
–S.P.S.I.
“He is very responsive. If there is a problem, like with the gate, he comes out the same day. He is very professional.”
–Cindy S.
“The quality of their work and their execution.”
–Coral H.
“They were fabulous. We did everything over the phone. It couldn't have been easier. Jack was fabulous. He returned my calls right away. There were no glitches. I refer everyone to them.”
–Debbie M.
“They fixed the problem. It works well now.”
–Joanne S.
“I always get good estimates from Jack. I value his expert opinion as to what would look good. Also, his workers are very good. They don't just sit around. They actually do the work. I have dogs. They made sure that the bottom of the fences met, so the dogs couldn't get out.”
–Joyce D.
“I'm thinking of calling him again for another project. I was leaving town and needed a fence for my dog. He made it happen. He was fast. He just came out and did it.”
–Linda V.
“Responsiveness, price, and the quality of their work, I used another service before them, and it's like night and day between the two.”
–Lou S.
“They were really upfront. There were no surprises. As a general contractor, it was very comfortable working with them.”
–Luis M.
“They were very flexible and timely. They delivered exactly what they promised. If there were issues, which I caused myself, they managed to fix them. They were outstanding.”
–Nicole R.
“They are so prompt. I have an electric gate, so if I can't get it open, I'm in trouble. They've come out three or four times, and they always come out the same day. If they can't get out the same day, they come first thing in the morning, before I'm even awake.”
–Sandra T.
“They were timely and polite. They got right back to me. They were personable and nice. They left me a detailed note on my door to let me know what was wrong. I would recommend them to anyone.”
–Shelley O.
“Their responsiveness.”
–Laurie H.
“The salesman and the person who did the installation were very personable.”
–Lawrence F.
“They responded right away.”
–Michael H.
“I think Jack is great. I like the people the best. They are super nice.”
–Joe S.
“The fact that Jack, the owner, is available to talk to.”
–Kurt C.
“He always responds to my phone calls.”
–Beth S.
“I've used them in the past for my company and have been very satisfied.”
–Dale F.
“Flexibility, the plan changed numerous times and they were always accommodating. It was quality work.”
–E.B.M.C.
“They're extremely professional.”
–Suzanne C.
“Jack is great. He always provides good information. They don't just come in with a proposal, they help us make good decisions. They offer solutions to any problems we might have.”
–C.P.S.
“Their prompt responses, and they correct any problems.”
–Laura C.
“They did a good job.”
–Mrs. C.
“They came out quickly. That was great.”
–Mr. D.
“They came when they promised they would. They were very prompt and they did a very good job. They were very businesslike. Everything was perfect when they left.”
–Donald G.
“They got it fixed.”
–H.M.
“The response time is always very good and the quality of the work is never questionable.”
–H.S.
“The quality and workmanship, as well as the employees.”
–Dick K.
“Their professionalism, they're about as good as it gets.”
–M.P.I.
“I liked working with their people. They were good.”
–Dave M.
“The fence works.”
–Tony C.
“They always come out right away when I call.”
–Joanne J.
“I like that they're a local company.”
–M.D.S.
“I liked the people I talked to on the phone and the guy who came out. They had good people skills and the quality of work was very good.”
–Ann A.
“Jack and his dad are very personable.”
–Kurt C.
“They come right out, and they call me back.”
–Wayne C.
“I worked with Jack and Marty. I thought that they were good, honest, and had integrity.”
–Lisa C.
“When they can get here, they do my repairs. I like Mike. He does a good job.”
–Sandy C.
“They were nice people.”
–Philip E.
“I liked the people. I thought they were honest and straightforward.”
–Tom F.
“The guy who comes over, Mike, is nice.”
–Paula K.
“They did a good job. They were on the ball.”
–John L.
“They were really knowledgeable about their product and what would work best. They gave me a lot of helpful advice. They were really responsive.”
–Serena A.
“They are efficient. They do a good job.”
–A.P.H.
“I called them on really short notice. They set me up in twelve hours.”
–Peter B.
“They are nice folks. They do good work. They have good prices.”
–C.S.T.C.
“They were reliable and responsive.”
–Jean C.
“They have a good price. They are friendly.”
–D.S.C.
“Good communication skills, great follow through, and they were on time.”
–Gary G.
“I'm very pleased. Everything looks great.”
–Rae G.
“I have used them on all of my projects.”
–Carl
“They did a good job on the installation. They were prompt when we called them.”
–Frank P.
“They seem to do quality work. They have been doing it for so long. If you are looking for a decorative metal type fence, this is the place to go. The prices are reasonable as well. We've dealt with them on other properties for years.”
–P.R.
“They treated me respectfully. They did exceptionally beautiful work. I would recommend them to anybody. Their timeline was decent. They took care of everything wonderfully. The workmanship was great. They executed it nicely. There was not one thing that wasn't addressed.”
–Karen R.
“They're professional. They do a wonderful job. I have recommended them to a lot of people.”
–Diane S.
“They were efficient, easy to work with, and on time.”
–Pamela S.
“They are responsive and responsible about taking care of anything that might be needed. They stand behind their work. I've worked with them for thirteen years.”
–J.C.C.M.
“It seemed like it went well from what we wanted them to deliver. We called back to have them change the lock. They did it quickly and without any hassle.”
–Lisa M.
“They came and fixed it. I did not have to be here when it was being done.”
–Jim P.
“They came out on time and did a great job.”
–John P.
“Prompt service.”
–W.F.M.
“I liked the people there.”
–Marianne C.
“I loved the fences. The quality and workmanship was great.”
–Nicole C.
“They are local. They come out pretty quickly.”
–M.D.S.
“Their willingness to take on a challenge that other fence companies would not.”
–R.C.
“The product is good.”
–Paul C.
“Super-professionals; stuck to the estimate; quality of materials and of the job was spectacular. The owner is an honest and reasonable guy to deal with.”
–Tom C.
“I liked the guys and they did a nice job.”
–Darol D.
“They got it done when they said. They always met the deadline and did quality work.”
–Bob F.
“They came out pretty quickly, he really showed me a lot about the electrical fence, and came up with ways to quiet it. He was very helpful.”
–Larry G.
“Service and completion of job.”
–Edgar H.
“They're local, and they have good people on the payroll.”
–Harry J.
“Everything was fine.”
–Thor J.
“They were just terrific. They fixed something that needed fixing and it works fine.”
–Ron L.
“They're professional and they come right out immediately to fix things.”
–Tom P.
“The follow-through; they took care of problems right away.”
–Ron R.
“Prompt service.”
–S. A. P. D.
“Their great service, great installation and prices.”
–W. F.
“Courtesy, responsiveness.”
–Rene B.
“They were there, the price was right, and I like Jack.”
–Michael C.
“They're responsive whenever I have a problem.”
–Stephen M.
“The two gentlemen I dealt with were very courteous, knowledgeable gave me good instruction on care for my fence.”
–Stephen M.
“They were responsive.”
–Ann A.
“Jack got back to me when I had problems.”
–Carl B.
“Mike, when he shows up.”
–Sandy C.
“The fence is still standing.”
–Robert E.
“They are local.”
–L. T. C.
“They came and fixed the problem.”
–Janelle H.
“They came out promptly.”
–Sterling S.
“Speed and efficiency; they do it right the first time.”
–A. C. E.
“They came when they were supposed to and they did a great job.”
–Dave B.
“They do what they promise.”
–D. S. C.
“I like the owner.”
–Laura E.