Marin Cleaners, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2006 and March 2010. Customer last names have been initialized for privacy.

“The home delivery and the drop-off, everything is always very accurate. They do a really good job. Their pick-ups and drop-offs are timely. When you call, they answer your call. I like their responsiveness. I think they do a great job.”
–Andrea S.
“Reliability, the clothes were in good condition. It is very convenient that they pick up and deliver.”
–Andreas W.
“Friendly, efficient, and they catered to my particular needs.”
–Cathy S.
“Nothing has been ruined so far. When one thing was slightly ruined but still repairable, they fixed it right away.”
–Kira S.
“If they don't do it right, they do it again. They are very prompt and they deliver a great product. I like their service.”
–Anne W.
“They do a good job and they are right on time. They deliver and pick up. I have never had any complaints. We have been customers of theirs for four years now.”
–Doris W.
“The convenience, the pick-up and delivery service is very convenient. We are happy with them.”
–Gerald W.
“Very courteous, very prompt, very clean clothes, and they are one of the best vendors that I work with.”
–Jane W.
“The quality of the work, the friendly service and the home pick-up and delivery, also, I like their alteration service.”
–Jane W.
“I love Marin Cleaners. l love the personal service. They will do anything to help. They pick up and deliver if you need something right away. I have been a customer of theirs for twenty years. Also, I like that it is locally owned.”
–Margaret S.
“Consistency, my clothes are always ready and they are always in better shape when I pick them up. I've gone to other places where the clothes come out worse, with lint and dog hair. If I need something done in a day, Marin Cleaners is very clear when they can get it back to me. They call with reminders if you forget your order. Their employees are very well trained. They communicate with utmost respect. They have never lost anything of mine since 1982. I find that rather remarkable.”
–Mary S.
“The quality of their work, and the people are very nice.”
–Renee Z.
“Personal service, they know my name. If I have a problem, they take care of it.”
–Sherry W.
“We have a pick-up service with them. It is very convenient.”
–Alexandra T.
“I like where they are located. They are convenient.”
–Arch R.
“They are just very reliable. Over ten years of being their customer, they have only lost one shirt. I think they are very good.”
–John S.
“I like that they deliver.”
–Beth S.
“Pick-up and delivery service.”
–Craig T.
“I like Marin Cleaners. They did the job.”
–Gregory S.
“I love the staff. They deliver my stuff. They pick up and deliver. If I need something in a rush, they are always willing to do whatever it takes to get it done. We are really happy with them. The staff is just wonderful.”
–James T.
“They are local. We have been using them for years.”
–Betsy T.
“Their pick-up and delivery service is very good.”
–John S.
“I get free pick-up and delivery.”
–Madeline W.
“I like that they deliver my dry-cleaning to where I live.”
–Moe S.
“They are very good cleaners. The work was good. They were efficient and the prices were nice. Also, I really like the local pick-up and delivery service. The alteration is good too. They know what they are doing.”
–Bernice F.
“They do a good job and they are on time.”
–Bonnie R.
“Their customer service and the pricing.”
–Christa F.
“They were able to get my linen table cloths done quickly.”
–Colleen F.
“Their honesty, they are the best there is.”
–Isilda R.
“Timeliness.”
–Jim F.
“I was very satisfied.”
–Joyce R.
“They're nice, trustworthy and fast. They've been there for so many years. They get things done and they don't lose things.”
–Lindsey R.
“The convenience, they are close by and open a lot of hours.”
–Phil F.
“They're very prompt and quick.”
–Renee F.
“I liked the service the best. The guy was really great about getting the stains out. I was really impressed.”
–Stephanie R.
“The service, everything was great.”
–Julie F.
“I like them because they are always on time. I like the prices too.”
–Miron R.
“They do good work.”
–Reed R.
“It was convenient and they offered me a coupon.”
–Sandra F.
“The location is convenient.”
–Alan R.
“Quick, dependable, good service, they were very good.”
–Nancy R.
“The customer service and the nice way in which they approached me.”
–Iser R.
“The manager was really nice and he represented the business well. When he was not there, not a whole lot happened.”
–Mimi F.
“I like Mark. He's very nice.”
–Clare R.
“I liked the work they did.”
–Amanda R.
“They provide friendly service.”
–Josh B.
“They were very responsive to my needs. They delivered my clothes, which was very convenient for me.”
–Elizabeth B.
“They are pleasant, and they do very good work.”
–Libby B.
“I really like their prompt service.”
–Janet C.
“The people behind the counter are always really nice. It's the only dry cleaning place I go to.”
–Olivia C.
“The employees are really nice.”
–Joan C.
“Leslie is really nice.”
–Stanley C.
“They are friendly and efficient.”
–Claudette C.
“Their staff is really friendly.”
–David F.
“They are very organized. I never have to wait for my clothes.”
–Janice F.
“They offer the very best customer service of any dry cleaning place.”
–Paul F.
“Quality of service.”
–Sandra F.
“The service is good, and the people are pleasant.”
–Joan F.
“They are very friendly, and it's convenient.”
–Terri F.
“They never shrink my clothes.”
–Carolyn L.
“They are fast, and they do good job.”
–Debra M.
“They are dependable and professional.”
–John M.
“They are pleasant, and their quality of work is good.”
–Jane M.
“They're always friendly.”
–Carolyn M.
“The pick-up and delivery service.”
–Sara M.
“They are very nice, and they do a good job.”
–Alexa M.
“They are convenient and fast.”
–Paul M.
“If there are any problems, they take care of them right away.”
–Linda M.
“They are very convenient for us.”
–Linda M.
“It's walking distance from where I live.”
–Bre M.
“They are friendly.”
–Gina M.
“They do a nice job, and the people are very nice.”
–Byron M.
“I've used them for about 20 years now, and I have never had a problem.”
–Joyce P.
“It was easy and convenient.”
–Fran P.
“I like the quality of the dry cleaning.”
–Walter P.
“It's convenient.”
–Kathy P.
“We've done businesses with them for years, and we trust them.”
–Jerry P.
“They are friendly, and they seem to know what they are doing.”
–Steve P.
“They do a good job of cleaning, and they provide friendly service.”
–Jim B.
“I love the home pick-up and delivery.”
–Lori B.
“The pick-up and delivery service.”
–Kathleen C.
“The owner is very friendly.”
–Melissa F.
“I like the fact that you could just drive right up and drop off the clothes.”
–Laura F.
“I appreciate their delivery service. It's really convenient for me.”
–Charles F.
“They offer pick-up and delivery service right to my home.”
–Debbie L.
“They respect my clothing.”
–Roberta M.
“They are very friendly, and they usually do a very good job.”
–Lynn M.
“The convenience.”
–Irene M.
“The quality is good, and if there is a problem, they make it right.”
–Mary Ann M.
“They are very nice, and you can rely on them.”
–Anne M.
“It's easy.”
–Maria M.
“They have several locations, and when I need a dry cleaner, they are easy to get to.”
–Patricia M.
“They are personable and organized.”
–Tracy P.
“I like the drop off service.”
–Charles P.
“I like the coupons.”
–Kathy P.
“Location and customer service.”
–Rollin P.
“They are competent, and they have things ready when they are supposed to be.”
–Jean P.
“They have been very consistent over the years.”
–Jerry P.
“They are close to the house.”
–Cathleen B.
“They did a great job.”
–Judith B.