The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2009 and March 2010. Customer last names have been initialized for privacy.
“Just the quality of their work.”
–Allan M.
“They had the product that I wanted. They were recommended by my contractor.”
–Ann P.
“The way they handle their customers, they give them all of the information and they work with them. I have used them twice. They've done a good job.”
–Ashok K.
“The way they delivered things, they were nice and clean. There were no dents. I have already recommended them to other people. Everything was good. The girl at the front desk was very helpful and nice. She should be given a raise.”
–Bernie L.
“They were on time and they did it quickly.”
–Bette J.
“They got the job done. It looks fine and seems to be lasting very well. They were also very neat. I was very satisfied with what they did.”
–Rosemarie R.
“At the time we used them, we liked the consultation, the professionalism, and the personal approach to their customer service. They did a great job.”
–Bill S.
“They have a nice product. They are pretty clear as to what their time frames are and the estimates are clearly explained. I thought They were reasonable. We've used them twice.”
–Carl E.
“The variety and quality of the product, it was an excellent service. The installation was good too.”
–Craig P.
“They were very professional and clean about everything. They were also very knowledgeable.”
–Daniel L.
“They have done several projects. They were professional and very good. I always use them.”
–Danut P.
“I just like the product. I love not having the grout. It is just one big piece.”
–Darryl D.
“They were very helpful when we were picking out what we wanted in the showroom.”
–David S.
“The flexibility of being able to select different colors and patterns, I liked being able to customize the stone. For what we purchased, it allowed us to put a good looking shower pan in without having to purchase a custom tile pan.”
–Dennis C.
“They were flexible and accommodating. I had to make a change to the order and push my schedule back, and they did it.”
–Dianne J.
“The quality of the work that they did was very high.”
–Donna C.
“I like their customer service. They are not pushy and the office is good in dealing with payment issues. They are also very helpful and patient.”
–Dorothy L.
“They are good and professional.”
–Doug M.
“The material, the follow-through and the explanations, they kept me in the loop. There were no surprises. It worked out very well. We were very satisfied.”
–Jerry D.
“I liked their helpfulness, their explanation of everything, and the fact that they were very courteous when they were doing the work. They were on time, which is always a good thing.”
–Evelyn S.
“They did a terrific job. It looks beautiful. It was done on a timely basis just as they said. It turned out the way we wanted it. We were more than satisfied.”
–Frank M.
“The quality of the work and the quality of the material.”
–Frank R.
“Their turnaround time, and they were very courteous and knowledgeable. Both times I used them, they were very helpful.”
–Gabriel B.
“They were pretty thorough. They did a good job and they were a good company to work with.”
–Greg O.
“I liked the whole concept. They did what they said they would do. The price was right and they responded to any questions we had. The product was very good.”
–Patricia H.
“The staff is incredibly accommodating. I had a real difficult installation. They were totally on my side to get it done. They were wonderful.”
–Jeannie E.
“I liked the product. I was satisfied all around.”
–Mike T.
“They did a good job for us. When we had a problem, they came out and handled it.”
–Sue M.
“They communicated with us. I was pleased with their service and their product.”
–Jerry E.
“They were very fast and efficient in the way that they worked. The job turned out to be beautiful.”
–Jerry R.
“The knowledge and the product they offered, we're going to use them again for another bathroom.”
–Lisa S.
“Their friendliness and abilities, every time I called, they either had the answer or got back to me right away.”
–Kim H.
“I just think it is really nice and clean looking. It is all in one piece, so it doesn't look like it was pieced together.”
–Linda C.
“Their installation crew does a great job. They are also on time. If there are any problems, I just call up management and they rectify it. Their clean-up is excellent. If I have a good installer, I can request that particular person again.”
–B. D.
“We've been using them for about twenty-five years. Their prices are reasonable. They are a great company. They always deliver.”
–C. K.
“They were fast and friendly. It may sound like a commercial, but it is the truth.”
–C. I. C.
“They did a good job. There were no problems.”
–David F.
“The workmanship was great.”
–G. T.
“They are really good about meeting with us and helping our customers.”
–K. C.
“Their customer service and response.”
–K. Y. C.
“The whole experience, they were prompt, fast and the office staff was very professional. They are a very good company.”
–R. H. D. P. I.
“Their quality, the stuff that they make is pretty good. I've dealt with them a lot. I buy countertops for kitchens from them and they are pretty good.”
–S. P. M.
“The timeliness and the quality of the work, this was the second time I've used them.”
–Aaron R.
“I am a repeat customer. I like the choices that they offer.”
–Anne B.
“The design and all of the information provided by the salesperson.”
–Arlene B.
“They were always very prompt. The man who was doing the installation was very good. I was really happy with the work.”
–Barbara E.
“They just did the job that they were paid to do.”
–Bob C.
“The quality was good. It was easy picking things out when they were there. The salesperson was very helpful.”
–Carolyn C.
“The personnel were really helpful, from Marie on down. Marie was wonderful. I gave them a written compliment that was a couple of pages.”
–Charlene M.
“Their installer was very good. The office was excellent. Marie knew what she was talking about.”
–Charles A.
“I've worked with them before on other construction projects, so it was a routine type of thing to deal with them. I've always had good dealings with them.”
–Charlotte H.
“It has been a while, but I recall that it worked out fine.”
–Christie B.
“Their service was delivered as promised. The product was good. Of course, I'll be able to tell you in more definite terms five years from now. We'll see if it holds up.”
–Claudia K.
“They were the only place that had the product that I wanted.”
–Diane W.
“The quality of the product, my wife and I looked at a number of competitors, but they were 'head and shoulders' above the others in terms of the appearance of their products and the variety of their product line.”
–Charlie H.
“The installation was pretty good.”
–Inga V.
“They were professional.”
–Jennie M.
“They were helpful and knowledgeable.”
–Louise M.
“I liked the look and how clean it was.”
–Jim H.
“The quick installation and the quality of the granite, they were also easy to work with.”
–Jim S.
“They were very prompt and friendly. We love the bathtub.”
–Jim S.
“A combination of things, the people I dealt with were knowledgeable, skillful and friendly. They spoke English, which was a big plus.”
–John L.
“The service at the office and at the jobsite, they were very helpful as far as what I needed to order. They gave me different options as far as the soap and shampoo holder. When they left the job, they left it as clean as it was when they got there. They were pretty good.”
–A. C.
“The quality of the product.”
–C. G.
“They just followed through with everything they said they would. They were on time and professional. I am very happy with them. I use them a lot because I am a contractor.”
–C. C.
“I would say that they have a courteous and knowledgeable staff.”
–C. H. S.
“They dealt with the designers very well and they were very comfortable working with us. They also did a quality installation.”
–J. H. I.
“They are pretty complete in the sense that they follow through with everything. They are also professional.”
–P. P. P.
“When we went to the store, they were very nice to us. We never found it difficult to talk to them. We felt very comfortable talking with them. They served us the best way that they could.”
–B. R.
“They installed everything that I wanted except for one part of it.”
–Bob R.
“The price.”
–Cheri S.
“Their service was good. Before we had the work done, one of the owners came out and took measurements. The installers were great. They cleaned up well. I have no complaints.”
–Donna M.
“When things weren't right, they made them right. If they hadn't done that, we wouldn't have gone with them for our second bathroom.”
–Gary A.
“It was a perfect job.”
–Joseph W.
“The product was great.”
–Judy W.
“They are pretty quick.”
–Kevin L.
“I liked the color.”
–A. H. D.
“I like the product lines they have.”
–D. P.
“They usually have what I want.”
–H. P. C.
“Their customer service was good. They were prompt with the bid and they did what they said they were going to do.”
–M. C.
“They were just a good company and everything worked out well.”
–O. C. C.
“Their promptness.”
–S. A. T.
“They helped us out and the service was good.”
–A. S. G.
“I like that they have color choices for me to choose from.”
–Bin C.
“They were knowledgeable. They knew what they were talking about.”
–Bob L.
“They were professional and the workmanship was of good quality.”
–Bryan D.
“They are nice people. They also have a nice showroom. The new owner is very polite.”
–Harold E.
“I love the countertops.”
–Jane B.
“The marble was very good. They had a lot of variety.”
–Julia K.
“They were on time and nice to have around.”
–Janice M.
“The customer service is good in the office. When I need something, they respond. It is easy to do business with them. I've been doing business with them for a long time.”
–S. M. H. R.
“I liked the owner. He was a very nice and honest man.”
–Lois H.
“They have a good selection. I like their turnaround time and they have a good location. They can order the items that they don't have. I will use them again as a marble supplier.”
–B. C. S.
“I love my new vanity. I liked the displays and the types of stuff that they had.”