The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2004 and March 2010. Customer last names have been initialized for privacy.
“They started the project and finished it in a timely fashion.”
–Greg W.
“They are reliable and they care about what I want when I have something special that I want done. They are very fast to respond to my needs.”
–Jack B.
“They are professional, neat, and efficient. They have an excellent crew. They do more than what they say they are going to do. They have great knowledge about the services they provide. They really go above and beyond what they say they are going to do.”
–Jennifer H.
“I thought they were very knowledgeable. They did everything correctly. The product was very attractive. I was pleased with the look of it.”
–Betty B.
“We were very pleased. They were nice and hardworking. They knew what they were doing.”
–Carol C.
“They were thorough.”
–Lynn K.
“I would keep them. I have a contract. They really know the area and what plants to use in the area. When they are doing containers, they last a long time. Linda really has a good eye for plant design. They are very friendly, easygoing, and consistent. They have solved some problems that were not easy to solve in our situation.”
–Terry G.
“Their quick service.”
–Sherie H.
“I really liked the follow-through and the attention to detail. I also liked dealing with the owner. She had great taste.”
–Joyce S.
“They came in, did the job, and left without us worrying about them doing it correctly. I don't have to tell them what to do, they just know.”
–Linda A.
“They listened to what I wanted. They were very quick and efficient. They had good people and they were qualified. They did everything in a timely fashion. They knew exactly what to do.”
–Brenda T.
“Probably the quality of their work.”
–Erin V.
“They showed up when they were supposed to and they got the job done in the time frame they said they would.”
–Matt C.
“I love the company. I would recommend them to anybody.”
–Danica M.
“Their creativity.”
–Linda M.
“They do what they say they will do, and they do it well.”
–Jim H.
“The monthly service is what I like best. They are very good.”
–T.O.A.
“They managed their time very well, and they kept us informed.”
–Martin S.
“They are punctual. They come out within a couple of days after a call. The maintenance group does a thorough job also.”
–Karol S.
“Thoroughness.”
–Katie R.
“Their help.”
–Charles M.
“James, the owner, was very helpful.”
–Spencer L.
“The overall quickness of the job.”
–Rich S.
“The variety was different.”
–Steve Z.
“They were reliable, did what they were supposed to do, when they were supposed to do it.”
–Marsha C.
“They get everything done.”
–Ken L.
“Professionalism, courtesy, neatness of the job, pride in their work, they are perfectionists!”
“They do a good job. If there's any problem, they correct it.”
–Dee M.
“Very willing to cooperate, very knowledgeable, we were satisfied with what they did.”
–Wayne
“They're very efficient; they did what I wanted; they came up with a good plan.”
–Virginia T.
“They're nice, hard workers.”
–Rachel G.
“Linda understood about plants and worked with me.”
–Ann C.
“They are very personable, they strive for quality, very comfortable talking to her and they listened.”
–Heather L.
“They are prompt in service, they call back right when you need them.”
–H.P.M.
“They did what we asked.”
–Bill C.
“They're reliable, do a good job, they care about their customers.”
–Martha K.
“They did what I wanted.”
–Dave
“We like Linda's expertise on plants and Jimmy's knowledge of irrigation. We liked the work they did when they were here. We also really like them as people. We love their weekly maintenance work.”
–Shauna W.
“On time, professional.”
–Gary G.
“They came on time; they did what we asked.”
–Trudy C.
“Their attention to my yard.”
–Dick A.
“Reliability, on time all the time.”
–June B.
“Rates are good; they come regularly.”
–Don L.
“They did what they said they were going to do and on time.”
–Sharon M.
“They know their business. They do whatever I ask to be done. They make helpful suggestions. They're always available.”
–Terri O.
“Punctuality.”
–Alice S.
“The consistency, they show up when they are supposed to, they are probably the most consistent company that I've had service the grounds here. Linda, the owner, keeps an eye on it, knows we don't have a big budget, but she does give suggestions that are good.”
–Maurren
“Customer service.”
–Amy S.
“Reliable, accommodate the customer, do what they say they'll do.”
–Steve L.
“Easy to work with; they take direction well, does what the customer wants.”
–Lisa M.
“They do the job.”
–Jean A.
“They're very consistent.”
–Sheryl D.
“Linda was on top of everything, came out and went over our yard with the workers.”