The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2006 and March 2010. Customer last names have been initialized for privacy.
“They were very efficient and courteous. They did a good job and they got the work done on time.”
–Carol G.
“Everything was done on time and they did the job right.”
–Christine P.
“I've used them several times. They are professional and very clean. When they come in they wear booties and they are very careful, which is important to me. I especially like Chris. He is very responsive. They are a cut above other contractors that I've used.”
–Christine M.
“We were completely satisfied. They were prompt, the men were courteous, they made good suggestions, and the result of the work they did was very good.”
–Delores F.
“I was doing a redesign in a bathroom for a client and I called them on the recommendation of my contractor to resolve some electrical issues. They turned out to be very minor issues, so they basically threw a couple of switches and we were good. They explained everything to me and gave me a lot of useful information for the future. The next time I need an electrical contractor, I'll definitely call them.”
–Gail L.
“We've used them on several occasions. Everything is very professional and clean when they leave. They are just a very good company. I sound like a commercial, don't I? They are a good company with good quality.”
–Gary B.
“Flexibility, knowledge, and experience, I called the guy for one job and while he was at the job I asked him to do another job. He was willing to do the job without scheduling another appointment. He got it done that day.”
–Irina C.
“Timeliness, he took his time to understand the situation. He explained to me, prior to the job, exactly what the pitfalls were and what we needed to do to fix the system.”
–James F.
“Everything they did was top notch.”
–John S.
“Professionalism, they were courteous, and they explained everything.”
–Lisa D.
“The fact that they explained everything they were doing, why they were doing it, and exactly how they were pricing it.”
–Mac M.
“They were professional and courteous. They worked quickly. I liked the demeanor of the service people who came out.”
–Mark B.
“He was prompt, a nice guy, and he did a good job. There were no problems. Everything was fine.”
–Pat C.
“They could schedule my appointment within a couple of days of when I called. I had the same service person all three times and he was really good. He knew me and he knew my house. It worked out great that I didn't get somebody new every time. Also, he was very clean. He cleaned up the mess and was very neat. In fact, we referred them to the neighbor up the street. I kept calling them because I had a coupon all to use all three times.”
–Sharon R.
“They were prompt, knowledgeable, and friendly. They knew exactly what they were doing. Also, they were clean and very neat. They were good.”
–Sharron M.
“Nice, friendly, good workers, and they cleaned up their mess. They were pretty good.”
–Sherry P.
“Al Moreno was the team leader. He got everything done. I always ask for him. From a woman's point of view, he doesn't look down on women. He speaks to women just as he would speak to men. He is very informative. I had to wire an old house and he explained the processes I needed to do to bring it up to code. He explains everything thoroughly. They take care of all of the city business we need to be aware of with a project. Also, the receptionist is always very pleasant. We have referred them to our neighbors and friends. We have always had problems with contractors in the past. This is the first contractor we don't have any problems with.”
–Teresa S.
“They were very professional, thorough, and very good communicators. They were very responsive to my questions and they kept me informed throughout the entire job.”
–Adam T.
“They were very professional and they showed up on time. Both times that I used them the work was done right the first time. They were very thorough and very clean.”
–Dave W.
“They got the job done and it's still working.”
–Donald W.
“They acknowledged the critical error of the issue and they addressed it quickly. They were very prompt with their responses.”
–Helen V.
“Their helpfulness over the phone, I am a property manager. I called them up and they took care of everything. They worked with the tenants to schedule everything and they let me pay with a credit card by phone.”
–Joel O.
“They fixed our problem.”
–Lynn K.
“They were available quickly.”
–Susan T.
“The work was done well. I've used them several times for both my house and my daughter's house.”
–George H.
“First off, they were on time and they did their job quickly. Second, the quality of their work was good.”
–Carlos P.
“They knew what they were doing. They cleaned up so well that I didn't even know they were here.”
–Carol A.
“They know what they are doing and they are nice guys.”
–Debbie R.
“They seemed to know what they were doing.”
–Deborah B.
“I liked their attitude, efficiency, and the high quality of their work. We thought they were great.”
–Frank A.
“They are efficient and clean. They show up on time. They are also very knowledgeable about their product.”
–Gary S.
“They were very efficient. They told me everything that was wrong. They explained it thoroughly. If I had any questions, they answered them thoroughly.”
–Gayle A.
“They tell me exactly how it is. They answer all of my questions. They don't insult me based on my age. They explain things to me in different ways. I like them very much. They are very polite and special.”
–Jacqueline A.
“They did a beautiful job. They came in the lowest in terms of their bid. The owner helped me throughout the process. He had a lot of design suggestions. I wanted an upscale thing. They didn't try to talk me down to a lower quality.”
–Karen B.
“They were willing to negotiate with me.”
–Michael O.
“They came in, did the job, and left. They pretty much cleaned up. They were on time and for the most part very efficient.”
–Ned H.
“They were prompt and very courteous.”
–Rich N.
“The quality of the work, and the guys they have are very personable.”
–Stephen W.
“They basically told us what it was going to cost. They were very confident. They did the job in a reasonable length of time and they did it very well.”
–Ted S.
“They were honest. They told us what to expect upfront. They advised us to get a permit because it would save us money in the long run and it did.”
–Tonya C.
“Their thoroughness and knowing what to do.”
–Warren S.
“They were very professional. Their prices were good. They did what I asked them to do.”
–Bob O.
“I thought they were very professional. They took the time to get the job done right.”
–Don B.
“They were punctual and cordial. They did outstanding work.”
–Karen F.
“The employees and technicians are very nice. I think they do a good job.”
–Nham T.
“They inspire confidence. Also, having the Diamond Certified qualification is very important.”
–Ruth S.
“Their friendliness, I hired them because of their track record.”
–Zeke P.
“The fact that they could quote and start the work right then.”
–Bryan W.
“They were very professional. They seemed to know what they were doing.”
–Tom A.
“They did a great job. I am extremely happy with the work they did for me. I highly recommend their services.”
–A. O.
“They were very knowledgeable, and they responded in a timely manner. I found everyone that I spoke with to be very professional and nice to deal with.”
–K. S.
“They were easy to understand, honest, and knowledgeable.”
–B. T.
“Scott is very nice and easy to understand. He really knows what he is doing.”
–E. S.
“They did everything on time.”
–K. U.
“They dealt with the different types of issues that I needed done, and everything turned out very well. I was impressed with the customer service I received from Scott.”
–R.S.
“They are very professional, knowledgeable, and they completed the job in a timely manner.”
–S. M.
“Scott is a very nice and knowledgeable.”
–M. H.
“Prompt, professional, and very clean.”
–J. W.
“They responded quickly and did the job in no time.”
–A. S.
“They did what they said they would do in a timely fashion. I wish all the contractors that I have dealt with were as nice and hard working as Scott.”
–S. R.
“They did a very good job, and they were friendly. I enjoyed dealing with them.”
–D. W.
“Professionalism.”
–T. K.
“They came quickly, did the job, and the price was very reasonable.”
–J. B.
“Scott was such a nice guy. We only needed our hot tub hooked up when we dealt with him.”
–H. B.
“They were very straightforward, neat, professional, and respectful of our property.”
–G. B.
“He did a good job putting in a dedicated circuit to our microwave oven.”
–R. F.
“He was nice, polite, and fast.”
–D. M.
“They are thorough, clean, prompt, and personable.”
–K. S.
“Their flexibility.”
–S. B.
“Professionalism.”
–J. Z.
“They delivered what they said they would.”
–G. T.
“They did everything I needed to have done in a timely manner.”
–N. M.
“They were prompt, tidy, and friendly. Also, they did everything they said they were going to do.”
–E. H.
“They did the job based on the quote they gave us and cleaned up afterwards.”
–C. S.
“They were very professional, responsive, and I felt I could trust them. Also, they back up their work. When I had a small problem, they came back and fixed it. Overall, they did a good job.”
–J. R.
“They did what they said they were going to do, and they were flexible in making special arrangements.”
–H. W.
“They were prompt, and they did exactly what they said they were going to do.”
–R. P.
“I liked the personality of the technician. He was clean, prompt, and professional.”
–M. G.
“I liked the personal service and the fact that they are a small business. They were easy to talk to, and I liked that they rely on their good reputation.”
–H.C.
“He was reliable, very professional, and there were no problems.”
–P. W.
“They are friendly.”
–G. M.
“They have great communication.”
–S. A.
“I liked the technician who came.”
–L. J.
“He was very prompt, tidy, and accommodating to our schedule.”
–J. T.
“He came and did his work. He got it done without a whole lot of chat, and he was nice.”
–L. L.
“They were on time, nice, and they did clean work. I liked the fact that they wore covers on their shoes.”
–W. M.
“They were prompt, on time, and they cleaned up very well. After they were finished, the house looked as if they were never here. Also, they seemed to have all the proper tools to do a very professional job.”
–R. W.
“I liked their promptness, and they actually found the fan I was looking for. They also installed it for me. Scott was very honest with the estimate, courteous, professional, and he did a very clean job.”
–C. W.
“I thought they were professional, clean, and neat.”
–J. G.
“They were very clean and neat.”
–J. J.
“Professionalism.”
–T. G.
“I liked the quality work, cleanliness, and courtesy.”
–M. C.
“They were prompt, professional, and pleasant to work with. They did a very good job for a very reasonable price.”
–A. G.
“I like their style and capability to do the work.”
–H. S.
“They were able to get the work done quickly and efficiently.”
–V. C.
“The responsiveness.”
–J. A.
“They are very responsive.”
–M. W.
“Their courtesy.”
–L. M.
“They did good work and cleaned up after themselves. Their prices were also good.”
–D. S.
“I liked their approach and their willingness to do what I wanted them to do.”