Magnificent Certified Motors Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between March 2007 and March 2010. Customer last names have been initialized for privacy.

“They were very patient. They had a good inventory and definitely good customer service. The overall feeling was pleasant. We were not rushed. They were able to answer all of our questions.”
–Anton G.
“They were very personable. They listened to my requirements and went above and beyond to find me the right car.”
–Chris S.
“They took care of everything. I was in and out of there.”
–Diego M.
“They weren't too busy, so they gave all the attention I needed. They answered all of my questions.”
–Emily L.
“When we went in, they gave us the time to look around. They were not pushy.”
–Ernesto A.
“I had credit problems, but they approved me.”
–Fatima C.
“They were really nice, helpful, and they had exactly what I wanted. They made the process quick, easy, and painless.”
–Heather S.
“They were very friendly and easy to deal with.”
–Jimmy C.
“They helped me, even though I had bad credit. They followed up with me to make sure I was satisfied.”
–Joline T.
“I bought two cars from them. They were recommended by a friend.”
–Lari M.
“They are good, helpful people. I bought five cars from them.”
–Marisa G.
“They were honest, professional and dependable.”
–Mayer G.
“The service, they were friendly and they answered all of my questions.”
–Tak F.
“It was a quick service and they were helpful.”
–Deborah D.
“They had really good customer service. They were friendly.”
–Erica V.
“They did everything that I asked. They were friendly.”
–Gary R.
“The service, the consideration, and the whole mood, I enjoyed working with them.”
–Luisa T.
“The willingness to get the car we wanted, they worked with us. The customer service was great.”
–Breanna C.
“They were very nice. I got the car for a decent price.”
–Ellen S.
“We had a problem with the vehicle we purchased, but they took it back and we got another one.”
–Rick H.
“Everything was straightforward. They were very frank and honest.”
–Jatin K.
“They weren't pushy.”
–Darren M.
“I really liked their service. It was fast and precise. They were also very nice people. They gave me a good recommendation for a place to replace my tires. That saved me over one hundred and fifty dollars.”
–Akinori K.
“They have excellent customer service.”
–Ali T.
“Their customer service is very good. I feel very confident when I am there. I think they are very honest.”
–Alma S.
“They were friendly, courteous, and able to answer all of my questions.”
–Anton G.
“They are honest and upfront. Their prices are very competitive. They stand by their work, their word, and their warranty.”
–Behrouz B.
“I liked my salesperson, Magio Blake.”
–Candace D.
“They were very honest. I liked the salespeople.”
–Dolores L.
“There was no pressure.”
–Grant S.
“I liked talking to the owner personally. They have good people.”
–Gregory S.
“They are very direct, to the point, and blunt. The guys are very courteous. He is very knowledgeable.”
–Kieran B.
“They help people out.”
–Myra P.
“I liked everything about them.”
–Pari B.
“Whenever I asked for something, they gave it to me nicely. They never hesitated to respond to me when I called. They always gave me correct information regarding my inquires.”
–Shadieh S.
“They were fast and honest.”
–Shawn W.
“Magio, the guy that helped me, was very helpful.”
–Jeomy S.
“They were very straightforward and honest.”
–Randy K.
“They are very friendly. I feel very comfortable when I am there.”
–Sara L.
“The guys were very friendly and accommodating. They let me take their cars for a ride.”
–Kathleen B.
“They have really good customer service.”
–Lili A.
“The guys picked me up from the Caltrain. They let me take the car for a spin. They negotiated pricing with me.”
–Stephen V.
“I received pleasant service and good assurance when I was there. They were also very fast.”
–Tumbde A.
“They were very dedicated to obtaining the type of car I asked them to locate.”
–John H.
“They had a car that I liked.”
–Kendra B.
“The people are very nice and very good.”
–Romy P.
“I like the nice way in which they treat their customers. They are honest and straightforward.”
–Ali T.
“They have a great attitude and they're not pushy.”
–Raymond T.
“The vehicles were nice, clean and the people were very friendly.”
–Allen M.
“They worked with me on the down payment.”
–Kimberly M.
“They are very down-to-earth and they go out their way to help you.”
–Michelle C.
“They're friendly. The customer service was great and they went the extra mile.”
–Margaret L.
“I liked the service I got.”
–Tuan C.
“I liked their courtesy and knowledge. They took the extra steps to insure that I was satisfied. Mageed showed me what customer service should be like. He was great.”
–Sylvia J.
“I like the customer service and they weren't too pushy. They knew a lot about the cars they had on their lot.”
–Noel M.
“They were nice.”
–Maria L.
“They're very personable and they make you feel special. They try to find the best car for you.”
–Lilyman M.
“They try to please the customer without being pushy.”
–Jose R.
“I thought they were very nice and honest. I really liked Blake. He was very nice.”
–Mr. N.
“They weren't pushy. They answered all our questions honestly. It was a good experience.”
–Linda V.
“I liked the management staff and the awesome selection of cars.”
–Alana C.
“The people are very nice to deal with.”
–Tatsunari W.
“The man I dealt with was very honest and forthcoming. I felt comfortable with him.”
–Jack L.
“They are accommodating and friendly.”
–Michael C.
“They have friendly and informative customer service.”
–Teixeira B.
“They're friendly and helpful, no high pressure.”
–Sela T.
“They have excellent customer service and they're really easy to negotiate with.”
–Alexis K.
“The car was just the way it was promised.”
–Maksim P.
“They're easy to deal with.”
–Marc G.
“They were flexible, the payment terms were fair and the service was great. They were very nice.”
–Karl H.
“When I purchased a used car from them, they were very helpful.”
–Shawn M.
“The service was good.”
–Chi Leung L.
“The salesman handled the deal well and in a helpful manner. He gave us goodinformation.”
–Eugene C.
“They were very responsive, flexible and they really wanted to accommodate us.”
–Leslie F.
“The customer service was good. When we needed him, he was there for us.”
–Maria L.
“I liked Blake's service and helpfulness.”
–Joseph C.
“The salesman was pretty good and the prices were clear.”
–Jim R.
“Blake was very helpful, honest, willing to negotiate and he worked hard so I can get the car I wanted. He also cleaned it up very nicely and made promises that actually came true. It was a good experience.”
–Roqua M.
“We were able to close the deal in a hurry.”
–Robert B.
“In my situation, everything worked out fine. There were no hang-ups or anything. The service was good.”
–Daniel E.
“They were very friendly. No high pressure and they understood what we were looking for.”
–Deborah S.
“They were very friendly.”
–Xi Y.
“I liked the quality of the cars that they had and their sales team was really friendly.”
–Richard M.
“They were very friendly.”
–Vanessa C.
“They were flexible and accommodating during the selling process.”
–Kelly G.