The following are verbatim customer responses from research that American Ratings Corporation conducted between March 2003 and March 2010. Customer last names have been initialized for privacy.
“They produce quality work, and they are really thorough. I think they do a really good job.”
–C.G.
“Friendliness and their ability to work with me, they always seem to give me what I want.”
–F.D.M.
“They are very professional, very knowledgeable, and they do excellent quality work.”
–K.P.
“Rhys' knowledge, editing and his producing special projects, when I worked with him for a day, it was nice. He has nice equipment, he is very knowledgeable with how to work it, and he has a good price.”
–M.P.
“I liked their customer service. It was personal. They took care of everything that I needed.”
–Andy K.
“I am able to work with them rather easily.”
–Brigit O.
“I had a small job, which they usually don't do. However, they were very accommodating with helping me out, although it wasn't a big money maker for them. I loved their service. Alex did a good job for me.”
–Cynthia S.
“They did it quickly. They were really efficient and skilled. They knew what they were doing.”
–Ellen L.
“They were very responsive, very knowledgeable, and very honest. Everything they did had a professional standard. I thought they knew exactly what they were doing, and they did it very well.”
–Harry O.
“They saved me in an emergency. They did it with a smile, and they were so gracious about it. They really helped me out.”
–Jane S.
“They are conscious of a budget, and all of their prices are revealed upfront. They are highly creative, they deliver on time, and they are absolutely wonderful people. I have been their customer for ten years. They are as close to perfection as a business can be.”
–Jason J.
“Convenience, and they seemed to know what they were doing.”
–Joan G.
“They knew exactly what I wanted, and it was so easy to work with them.”
–Laurence H.
“I liked their attentive service. They knew the project, and they understood the parameters of the project.”
–Norm H.
“Knowledgeable and courteous.”
–Susan S.
“Their friendly attitudes, and they actually did what they were expected to do.”
–B.I.
“Their service and prices, I have been their customer for fifteen years. They have always done what we needed on short notice. They are very professional and very attentive.”
–S.M.
“They were easy to work with. Overall, what they did was terrific.”
–Jerry S.
“They have a fairly quick response time, and they are friendly.”
–Ken T.
“They did what I asked them to do.”
–Stephen R.
“I liked their concern about the project and their creative ways to cost effectively achieve the goals of the project.”
–Sue H.
“They were able to do everything I wanted them to do.”
–Suzanne G.
“Their personal service.”
–Andy K.
“Good customer service, and it was easy. The main fellow I dealt with was affable. They were easy to deal with.”
–Beth R.
“They delivery was on time. They were easy to work with.”
–Birgit O.
“They are a small operation and they get things done.”
–Bruce P.
“I thought they were very personable and professional. I enjoyed editing with them. They were very service orientated. I think I had a smaller job than they were used to, but they were very accommodating. I appreciated that.”
–Cynthia S.
“They are professionals. They keep to their promise. They have a consultative approach. They try to help you get the results you want. They are pleasant and responsive. I was happy with them.”
–Dan G.
“They're good people.”
–Debra A.
“Friendly and professional service, they don't forget a face. They are usually good about not overcharging me.”
–Jason G.
“They are friendly and courteous. They care about your production.”
–June M.
“They are very professional. They work closely with the clients.”
–Mimi K.
“Knowledge, atmosphere, equipment, and ease of use.”
–Paul G.
“They accommodate me.”
–Robert M.
“I thought they were very professional and they did a good job. I can't ask for more than that.”
–Steve S.
“The quality of their work, I enjoyed the experience.”
–Susan S.
“They are high quality, professional, responsive, easy to work with, and creative.”
–Victor Y.
“I've used them for six years now. They're very good with customer service and reliability. They're good people to deal with. Their rates are good.”
–Haydn R.
“They responded very quickly to a last minute request.”
–Holly M.
“They were prompt.”
–James A.
“The people.”
–Judy F.
“The personal touch of Alex, their openness, and the practice of listening, they had a good understanding of what we asked them to do.”
–Matthias K.
“They are local and nice to talk to.”
–Norm H.
“I liked getting the video of memories with my children and family. I was satisfied with the discount when time was of the essence.”
–BJ M.
“They were pretty easy to work with.”
–Christie C.
“They're local and convenient.”
–Terry S.
“The owner.”
–Diana B.
“They're convenient.”
–A.C.T.C.
“Personality was great, helpfulness.”
–Amy M.
“Very personable.”
–B.J. M.
“Timely at getting my questions answered.”
–Laura A.
“Flexibility.”
–Don S.
“Happy with the end result, also happy with the lack of complexity, easy to work with.”
–Joe E.
“Close by, helpful and I won't use anyone else.”
–Fred G.
“Personal attention.”
–Fred
“Their speed and efficiency.”
–H.C.
“They did what they said, the price was right, quality of the tapes is fine.”
–Jane A.
“Guys were personable and did a good job.”
–Joe C.
“Very efficient.”
–John C.
“Pricing, plus availability.”
–Bill F.
“Nice people, everyone is really great, we do dubbing with them and they work on our machines, they are pleasant to work with.”
–Fran A.
“It's easy, it worked.”
–Lori R.
“Nothing.”
–Magnetic I.
“I plan on using him again, he is really good, editing is superb.”
–Mary L.
“The quality of their product, the timeframe was excellent.”
–Mike Z.
“We're using them now, small operation.”
–Mary
“Nice folks to work with, pleasant and do their job, that's what counts.”
–Tom W.
“Friendly and do a good job.”
–Vicky M.
“Quick turn around time.”
–Louise T.
“They did what they said, reasonable.”
–Kara A.
“Personal service.”
–Julie
“I love their personnel, great about sharing information, they're honest about how much a project is going to cost, they are very flexible.”
–Darla H.
“Ability to produce what I needed in a short amount of time.”
–Nancy S.
“They're there and they do what I need, they're convenient.”
–E.C.
“They are warm and fuzzy friendly, very supportive.”
–George L.
“Accommodating if I come in on short notice, they are always happy to work with to get the job done as quickly possible, the way they are customer service oriented.”
–Cicely H.
“They pick up the order and it was done correctly.”
–Hawaii A.
“I think technically they are very good, very willing to do whatever it takes, reasonably priced.”
–Hugh C.
“Convenient, prices are good, staff is pleasant.”
–Jeffery J.
“They gave me personal attention, they followed up on minor glitches, when I had to call personally, Rhys gave personal touch customer service, didn't act like they were doing me a favor.”
–Jerome J.
“They did what we expected in the amount of time we expected it, we got what we signed on for.”
–Juryscope
“I thought they were very professional, very smart the way they handled a difficult job I had, they stuck with it till they got it just right, extremely nice people.”
–Laura H.
“They did a good job and they were pleasant and they did it in a timely manner.”
–Lauren A.
“They were quick and they did what I needed them to do.”
–Laurenn B.
“Fast and cooperative, did everything they could to get my media dubs.”
–Melanie M.
“Do professional job, and they are great guys, easy to get along with.”
–Steve E.
“They were extremely helpful when we had a rush project, no question asked, they were right there.”
–Pasha G.
“Prompt, thorough, charge fairly.”
–Rick W.
“In the past, we've used them at the last minute and they've really helped us out.”
–Sato
“Friendly, personal service.”
–Joseph J.
“They are very quick.”
–Tabra I.
“I like their relaxed manner and their professionalism at the same time.”
–Terry J.
“They are very professional, if they can't do it, they don't waste your time.”
–Thomas B.
“They know how to get the job done, they understand what we're looking for, professional.”
–Paul R.
“Promptness.”
–C.S.A.
“They understand the urgency of things when I need them fast.”
–D.C.
“They are very responsive, friendly, they give me choices always to make sure that I'm doing the right and spending the money the right way.”
–Denise T.
“Quality of the product, which was my primary concern, nice folks.”
–Mike F.
“Convenient location, they've been on time, have done our work well.”
–Karen H.
“They were able to give us what we needed in a timely manner, always a rush.”