The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2007 and March 2010. Customer last names have been initialized for privacy.
“They have a great reputation. I've used them twice. The quality of their work is excellent. When I have question, they explain things in detail, and they are straightforward. Their straightforwardness is very important to me. When I have a problem, they take care of it.”
–Scott M.
“I thought they were superb. They were clear, direct, and informative. They were not condescending or demeaning in any way. Being an older woman, I get that a lot from auto repair shops. I thought they did an incredible job. It was a great experience.”
–Margaret M.
“The work they did looks good. They explained everything, and they finished the work on time, just as they said they would.”
–L.Z.
“This is our second time using them. They are easy to work with and very responsive. They keep in touch and let you know how things are progressing. They also try to find used parts so that they can keep the cost down.”
–Linda C.
“I like their attention to detail. They handle everything professionally and appropriately.”
–Glenn F.
“They did a pretty good job, and they were easy to deal with. They took care of the stuff with the insurance company for us, so we didn't have to do a whole lot.”
–Erica L.
“We thought they did a tremendous job, good quality work. They did one of our work vehicles. They finished on time, and they did it for a reasonable price. That was the most important thing for us.”
–David M.
“They were very prompt. They got me in quickly and worked with me to find a cost effective resolution for my body work.”
–Chris S.
“They do good work, and they are nice people. Over the years, we've used them quite a bit.”
–Bruce C.
“They were really personable and very professional. This was the first time that I had used a body shop. My dad had used them in the past and said they were great.”
–Britney W.
“They did good work.”
–Arturo M.
“They explained everything in detail, and they kept me informed. They went beyond what they had to do. When I got my truck back, it had been cleaned and detailed. I really liked that extra touch.”
–Ryan B.
“They kept me constantly informed about the progress of my project. That was the most important thing to me.”
–Ronnie P.
“In addition to the high quality of the body work, they drove me home and picked me up on at least two occasions.”
–Paul B.
“They did it quickly without any problems. As always, they did a good job.”
–Mike S.
“I thought they were fabulous. They worked quickly, and they scheduled the work around receiving the parts. Because the car was drivable, they didn't keep it while they were waiting for the parts to come in.”
–Lori C.
“They were very personable, and they explained everything to me. They started the job right away and finished when they said they would. I thought it was a good experience.”
–Cheryl R.
“Their customer service is really good. They were great with contacts, and everybody was really friendly. I liked their rapid response and that they kept me informed.”
–Brandon T.
“They do what I need them to do. They are nice guys, they work pretty quickly, and they do good work.”
–Monty H.
“They were really close to where I work, so it was very convenient. They were easy to talk to and work with. They did everything they said they would do in a timely manner.”
–Mike M.
“I liked their personalized service. They answered my questions, returned my phone calls, and informed me about what was going on.”
–Larry F.
“They did a great job, they were professional, they finished when they said they would, and they did everything that we expected them to do.”
–Kris A.
“They are local, timely, and the quality of their work seems pretty high, compared to other shops in the area.”
–Kailani R.
“They took care of business in a timely and professional manner. Overall, they did a good job.”
–Jeff C.
“They were fast. They got it done quickly.”
–Craig D.
“They were prompt and friendly over the phone. They delivered as promised. They were very low maintenance and user friendly.”
–Mr. B.
“They've always done good work. I use them all the time. They pick up the vehicles, and they do upholstery work.”
–L.L.N.L.
“The work was done well. I did not have any problems.”
–Bette M.
“They just seemed to be very honest and trustworthy. They did good work.”
–Bill T.
“They are just really straightforward. We are senior citizens, and we appreciate that they are kind and very capable.”
–Bobby P.
“They did what they said they would do, and it came out beautifully. You can't even tell it was damaged.”
–Crystal A.
“Bill did a really good job. They came highly recommended from another Diamond Certified company.”
–David W.
“They are fast, very kind, and friendly.”
–Emma S.
“They were very friendly, honest, and thorough.”
–Gina D.
“They got everything done in a timely manner. They were efficient, and it was ready when they said it would be. We use the Diamond Certified book to look up the businesses we deal with. We were very pleased by this choice, as well as a dentist that we recently used.”
–James L.
“Their attention to fine details.”
–Janice D.
“They are efficient. The guy was really good.”
–Kevin P.
“Their willingness to do it right for the customer.”
–Richard E.
“They are very courteous, and they do a very good job. They do what they say they will do.”
–Bob A.
“They are friendly, and they do good work.”
–John B.
“They were punctual, and the work was good.”
–Marge G.
“They did a good job, and the quote was accurate.”
–Michael W.
“Their scheduling, and they have a courteous service.”
–Jegan R.
“They were nice people, and they did what they were supposed to do.”
–Joe C.
“They do a good job.”
–Monty H.
“I liked how accommodating they were with the rental car and other services.”
–Renee M.
“They were very good and quick.”
–Ernesto M.
“He did everything on time.”
–Rafael P.
“The customer service was great and they do excellent body work.”
–Yvette T.
“I thought they were very upfront and did quality work.”
–Donald H.
“It's a small shop and the service is very personable.”
–Patricia M.
“They are thorough and do meticulous work.”
–John S.
“I've brought in a few vehicles and I've been very pleased with their service. Bill does a very honest and timely assessment.”
–Jim W.
“They've done work for me for the last twenty years. Whether it's a Jaguar, Mercedes or a Lexus, they're always punctual and they do the work right.”
–Bruce C.
“He kept us informed every step of the way. He also stuck to the estimate.”
–Donald A.
“I've dealt with them on several occasions. They've always been courteous, professional and prompt with their work. They provide excellent service.”
–Carol L.
“They were friendly and got the work done on time without any problems.”
–Judy Z.
“They were easy to do business with. They kept me informed about their progress and the job was done right the first time.”
–Trudy H.
“The attention to detail and good work.”
–Doug A.
“I was pleased with everything. I got very quick service.”
–Martha D.
“I thought they were very reasonable/ As a woman, I was treated fairly and they spoke to me intelligently. Many other auto places talk to you as if you don't know anything.”
–Rene B.
“Bill was pretty easy going. He didn't make it a difficult experienced and didn't try to sell me things I didn't need.”
–Steve C.
“They were very efficient in all areas.”
–Melinda L.
“They provided good service, followed up well and they were quick and easy to deal with.”
–Bruce B.
“They were upfront, fast and very customer oriented.”
–Sav M.
“Their courtesy, quality of work and timeliness.”
–Jeff G.
“The quality of work is great.”
–Tony G.
“They were easy to get along with. They also knew what they were doing and did high-quality work for a reasonable price. Their shop is very organized.”
–Dennis F.
“They took their time and made sure there were no dents. The quality of the paint is excellent. It looks wonderful.”
–Phyllis T.
“They were fast and they did exactly what they said they were going to do for the price they promised.”
–Carla B.
“They were very friendly and had a quick turnaround time.”
–Amy R.
“They were very professional, conscientious, personable and they followed through. They got the job done.”
–Barb C.
“They're friendly, honest and I like their service.”
–Marta M.
“Customer service.”
–Kathleen J.
“Promptness, friendliness, quality of workmanship, prices and honesty.”
–Marty P.
“I liked the service.”
–Rich C.
“They were quick, efficient and everything was quoted properly. There were no hidden costs.”
–Renee M.
“Their staff.”
–Steve L.
“They're really good and personable. Not only do they do extended repairs, they also do custom work. He's a good painter and the job came out really nice.”
–Mr. O.
“I trust them. I think they handled things in a timely manner.”
–Tracy A.
“I liked the quality of the finished work. They were timely and the estimates were good.”
–Dave J.
“They're close to my house and they're friendly.”
–Gerald M.
“The owner was very straightforward and did exactly what he told me he would do. The car was also finished as on time.”
–Rich L.
“Everything they told me they were going to do was done in the right amount of time. They were very good.”
–Polly E.
“They were very friendly and personable.”
–Lisa C.
“I liked their timeliness. I knew exactly what I was going to be paying. He also did a couple of extra things for free, so I was pleasantly surprised.”
–Dave A.
“They were fair, easy to work with and they did good work.”
–Charles C.
“They're pretty straightforward.”
–Joe G.
“They were fast and did a great job.”
–Danielle W.
“They were pretty quick and did really clean work. It matched well with the car.”
–Anthony M.
“They did the work they said they would do and it was ready when they said it would be.”
–Ellen L.
“It was really easy to make an appointment. When I came to pick up my car, I he put on the window wipers without charging me extra. He did more than he needed to do. I was really happy with them.”
–Laura S.
“It was convenient and they were trustworthy.”
–Joann C.
“They were fast and they fixed the car. I got the car back on time.”
–Dave M.
“I liked the owner. He was straightforward.”
–Kathy J.
“I liked the customer service. They provided very hands-on service with a lot of care involved.”
–Brad A.
“I liked the fact that I didn't have to bring the car back. Everything was perfect the first time.”
–Chris T.
“The expedience in which they did the job.”
–Tom R.
“The quality of the work was excellent.”
–Kris H.
“They did the initial work within the time frame specified.”