Leonardi Automotive Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2003 and March 2010. Customer last names have been initialized for privacy.

“They give me rides. They make it easy for me.”
–Russ M.
“Their service and politeness, I was very satisfied with everything.”
–Robert M.
“They're honest.”
–Dave M.
“They're courteous, on time, and they do a good job. I would give them the highest marks.”
–John M.
“The customer service is great.”
–Lisa M.
“I think they do a very good job. They always give me good advice on what needs to be done.”
–Muriel M.
“They were friendly, helpful, and trustworthy.”
–Carol M.
“I think they're honest. They only do necessary work. They do what needs to be done.”
–Martin K.
“They provide a good service. The people are polite.”
–Albert L.
“They were very friendly, accommodating, and they had good prices.”
–Alison H.
“They were friendly and only did what needed to be done.”
–Karen I.
“I like the fact that they have a drop-off service. They get the job done very quickly.”
–Rick J.
“They're very accommodating. They treat me well.”
–James M.
“They provide a good service.”
–Chris M.
“I think Tony is very honest.”
–Leo M.
“The service.”
–Linda L.
“They were pretty upfront about what my car needed.”
–Diana H.
“I thought they got the job done quickly. They did what they were supposed to do.”
–George M.
“They are honest. They do good work.”
–John M.
“I think they do great work.”
–Lloyd L.
“I like the fact that they're local.”
–Jean J.
“I thought Tony was very honest. He didn't try to oversell me.”
–Robert K.
“They were prompt, and they did what I wanted them to do.”
–John L.
“Their friendly service.”
–John H.
“They were on time, and they had good prices.”
–Ray H.
“I've been going to them for many years. They brought me home and picked me up on my last service. He is a very honest and thorough guy. He knows how to treat the average citizen.”
–Judith A.
“They're honest. They do good work.”
–Alexandra A.
“They're honest and realistic. I always know what I'm in for. They stand by their word.”
–Carl B.
“They were very friendly and fast.”
–Michelle B.
“Excellent service, they're close.”
–Glenn C.
“They're Diamond Certified. They're the absolute definition of what a Diamond Certified company should be.”
–Judy C.
“They're only a block away from my work. I can take my car in the morning and get it after work.”
–Tracy C.
“Just proficient and quick.”
–Mark E.
“They're good and honest.”
–Bill G.
“Everything is nice. They're always on time. They know what they're doing.”
–Pierre G.
“I usually can get an appointment reasonably soon. They explain the work that they are going to do. They give me a pretty good estimate of price and time.”
–Lynn G.
“The attention and the service they give, and their honesty, that's the most important.”
–Ricardo G.
“They fix things. I can rely on the fact that they are going to fix it and it's not going to break down. The work is reliable.”
–Dan A.
“They were honest and quick. They did a good job.”
–Robert B.
“I trust them. I think they're very ethical. I like the way they do business.”
–Jan B.
“Just the way they handle things, they're personable people and they let me know what I need.”
–Mary C.
“They're close to my house. They are prompt.”
–Timothy C.
“They seem very friendly.”
–Dana A.
“They were prompt. They did everything on time.”
–Nanci B.
“I think that they did a quality service for a fair price.”
–Darryl C.
“It seems like they are well organized. They seem to know what they are doing. They offer a ride back to my home.”
–Judy C.
“I get the impression that they're honest.”
–Steve F.
“They were courteous.”
–Bonnie A.
“They were close to home.”
–Jerry A.
“I thought they were honest. My friend recommended them. She went in for an oil change and they told her that she didn't need it. I thought that they must be honest to tell her that.”
–Nikki C.
“I have used them for 30 years and all is well.”
–Mr. S.
“They are fast and efficient.”
–Mr. M.
“Everything; they are friendly, personable and keep you informed on the status of your vehicle.”
–Mr. M.
“I like their friendliness and thoroughness.”
–Mr. W.
“They did a good job and got the car done when they said they would.”
–Mrs. H.
“They seem to be very honest in diagnosing the problem and keeping with their estimate.”
–Mr. R.
“They are convenient.”
–Mr. H.
“The good service.”
–Mr. C.
“They did a good job at a reasonable price.”
–Mr. H.
“They pick you up if needed.”
–Mr. B.
“Their prompt service.”
–Mr. B.
“I liked the prompt service.”
–Mrs. F.
“Honest with what needs to be done.”
–Mr. S.
“They are so honest and so nice that you feel that you are not being taken and are very comfortable with their service.”
–Mr. B.
“Their prompt response and willingness to work with them.”
–Mr. V.
“I like that they are very friendly, very courteous and they do a good job.”
–Mr. V.
“The quality of service.”
–Mr. K.
“I like their honesty and I feel trusting towards them.”
–Mr. A.
“I think they are very reliable and have integrity.”
–Mrs. S.
“They were prompt and on time.”
–Mr. J.
“The friendliness and quality of work.”
–Mr. O.
“I like Tony himself and all of his people.”
–Mr. R.
“They are friendly and take the time to talk to me.”
–Mr. S.
“They pay attention to most customer concerns and details.”
–Mrs. M.
“They did quick diagnostic work.”
–Mr. B.
“They are nice people.”
–Mr. M.
“Good service.”
–Mr. R.
“They did great work; good communications; nice people.”
–Mr. S.
“They're courteous, honest about the price, and they did good work.”
–Mr. L.
“Their service; the prices.”
–Mr. P.
“They're convenient, they're prompt, and it's a clean garage.”
–Mrs. A.
“The service is great; they pick you up and take you home; they don't fool around.”
–Mr. S.
“Personal service.”
–Mrs. J.
“They've been very good in dealing with my son's car; they finish on time; good customer service; they do good work.”
–Mr. O.
“The service person behind the desk listens to your problems and reassures that they are able to take care of your problem, and I like that they have confidence in their work.”
–Mr. G.
“They were courteous, and they did their work right.”
–Mr. R.
“Their honesty, their abilities, and they're nice guys.”
–Mr. M.
“They were very courteous; I was very satisfied from the service.”
–Mr. T.
“They're very honest.”
–Mr. B.
“Very friendly.”
–Mrs. D.
“They're very nice and good people.”
–Mr. W.
“Their attention to the problem, and the way they handled it.”
–Mr. S.
“Very friendly.”
–Mr. F.
“They're so nice, willing to work with you.”
–Mr. B.
“They're fast and courteous.”
–Mr. C.
“They do the work and do it fast; price is reasonable.”
–Mrs. R.
“They're quick.”
–Mr. G.
“I've used him for a long time; he's a good mechanic.”
–Mrs. B.
“Their service; they're personable and professional.”
–Mr. P.
“The service and the quality of the work.”
–Mr. R.