Lara's Concrete, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2008 and March 2010. Customer last names have been initialized for privacy.

“They are always on time, they stick to their estimate, their people leave the place immaculate, they are courteous, and they go above and beyond.”
–Pehike A.
“Very professional, and they get the job done right.”
–Land A.
“They were good to work with, and they did a good quality job. They cleaned up everything.”
–David B.
“They came when they said they were going to come.”
–Stephen B.
“They go over the original specifications.”
–Tim B.
“They were very neat and reliable.”
–Jeane B.
“She was very friendly. When I had problem, they fixed it.”
–William B.
“I just thought they were very efficient, on time, and they had good people working there.”
–Mrs. B.
“They really knew what they were doing.”
–Vern B.
“They do good work. I've used than more than one time.”
–George B.
“Very professional.”
–Jeff B.
“Their ability to get the job done.”
–Fitnesse B.
“Honesty, they did what they said they were going to do. They did much more than they were expected to do. I supervised them, and their work was excellent.”
–Robert B.
“They were prompt and did a good job.”
–Elizabeth C.
“I spent a lot of time with the workers. They were all Hispanic, and they all took pride in their work.”
–Jordan C.
“I would say their efficiency.”
–Down's D.
“Luis had integrity, Fernando was very dedicated to his work, and they were both punctual.”
–Kevin D.
“The quality was very good, and they were very responsive.”
–Mr. G.
“How quickly they got it done and how easy they were to work with.”
–Douglas G.
“They did a good job, and they did it when they said they would.”
–Patricia H.
“They do good work, and the price is very nice.”
–Terry H.
“They do the work very well, and they do it on schedule. It is well done all the way through.”
–Bill H.
“They were organized, and they got the job done quickly.”
–Burrill J.
“They were fast and thorough.”
–Mike J.
“They were very efficient, and they did quality work.”
–Jim K.
“They were efficient, and the prices were reasonable.”
–Patricia K.
“The owner was very punctual and consistent.”
–C.L. L.
“Their work is beautiful.”
–Grant L.
“They were very professional and reliable. They did exactly what they promised, and they tried to have reasonable pricing. I was pretty much happy with everything.”
–Christine L.
“I liked them a lot. They were very accommodating. We didn't like an item we chose, and they graciously fixed it for us. They were clean, prompt, and good to work with. They got in and out and did what they were supposed to do.”
–Louis L.
“I liked the personal service and understanding of the people that did the work.”
–Robert M.
“They were efficient, and they delivered on their promises.”
–Natsuko M.
“They were there when they were supposed to be, they got it done, and they cleaned up after themselves.”
–Charles M.
“They answered and returned my phone calls.”
–Bob M.
“They just did a good job.”
–Donna M.
“They were easy to deal and communicate with.”
–Ohran M.
“They were punctual, thorough, and they did a great job.”
–Lucia M.
“They are big enough to get it done fast.”
–Gary M.
“The price and the job, as it was well done.”
–Maria M.
“Fast and friendly service.”
–Jam M.
“I liked the service that I received.”
–Frank N.
“The quality of the work and how they respond to any questions that I have.”
–Jeff N.
“They were on time, and they were here everyday.”
–Faye N.
“They seem to know their concrete very well.”
–Virginia N.
“I like the quality of the finished product.”
–April O.
“I liked the owner and the way he worked.”
–Jerry P.
“Their prices were good, they were timely, and the workers were great.”
–Kevin P.
“I liked the way they responded to my initial requests and the information they put forth regarding the job. I liked the way the work crews handled themselves and the quality of work.”
–Gale P.
“He's got a good attitude. He's upfront with people, and he's got good customer rapport.”
–Creative R.
“They're responsive, efficient, and competitive.”
–Athenian S.
“They have done other work for us.”
–John S.
“They were here every day until the job was done.”
–Richard S.
“The professional service.”
–Peggy S.
“It looks beautiful, and I am satisfied as long as it stays that way.”
–JP S.
“Prompt service and quality of work.”
–Pleasanton S.
“They did good work.”
–Julliana T.
“The service was great.”
–Michelle U.
“I liked the way they got down to work.”
–Sheila V.
“They do what they say they will do.”
–George W.
“I liked that they did what they said they were going to do, and they did it on time. They were also very clean.”
–Bob W.
“It was just easy.”
–Eva W.
“The quality of work done.”
–C.H.R.C.
“Professional, capable, and cooperative.”
–S.P.M.C.
“They were very neat and clean after they were done, and the finished product looked great.”
–J.J.C.
“I like working with the owner.”
–S.B.R.
“They do good work, and they seem pretty responsive.”
–A.L.C.
“I've worked with them for a long time. They're nice people.”
–E.A.C.
“We can depend on them.”
–D.A.C.C.
“They were reliable and did good work.”
–M.E.C.
“They do quality work, and they stand behind it.”
–D.D.A.C
“They're very thorough.”
–B.C.P.
“They pay attention to detail, they can do complicated work, and they have really good crews.”
–A.C.T.
“They stood by their work, they did a nice job, and they did what had to be done.”
–C.D.A.
“The quality of their work was very good. They also responded in a timely fashion.”
–J.C.
“They got the job done when they said they would, and they were on time. They also seemed to be good at coming back and redoing something if wasn't quite done right.”
–R.C.
“Their communication was good.”
–L.E.
“Responsiveness and quality of work.”
–C.L.I.
“They cleaned up everyday. They even brought their own porta-potty with them.”
–R.V.M.