The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2002 and March 2010. Customer last names have been initialized for privacy.
“If they need to get stuff, their trucks are stocked. They are industrial electricians. They know what to do.”
–E.S.I.
“Their response time, whenever we need them, they are there. They have always treated us well. I have been using them for six or seven years.”
–R.S.I.
“They were prompt, congenial, and they finished the job very quickly.”
–S.R.S.
“They were prompt when I called. They were very friendly and knowledgeable. They took care of the problem.”
–Billie B.
“They did what they said they would do, and they gave me an accurate estimate. They showed up on time, and they finished on time.”
–Carol S.
“They were local, responsive, and friendly.”
–Jeff G.
“I think they are competitively priced, they do good work, and Art is a terrific guy. He is straightforward, honest, and very helpful.”
–Jim D.
“They listened to exactly what I wanted, and they did exactly what I asked.”
–Michelle H.
“They did it right.”
–Mike A.
“They had done some stuff for us previously. They always did what they said they would do. It was great.”
–Nancy S.
“They are always prompt, and they come when you call them.”
–Pat R.
“They had good prices. They were responsive to our communications. They were timely, and by timely, I mean not just with individual elements of the job, but the whole job. They were friendly and helpful with questions that may or may not have been related to the job.”
–A.V.V.
“They are knowledgeable, efficient, and polite. They know what they are doing. I trust them. Their prices are reasonable, and their work is good. They are professional.”
–C.I.
“They were local and very responsive. They were quick to respond to our needs, and they got the quote out quickly. All in all, we were pretty happy with it.”
–H.K.W.
“They are very prompt with their service calls. They are a quality company. They are doing very well.”
–P.V.
“They were flexible with the changes. Their service was good.”
–W.P.L.I.
“They are very personable, honest, and they have good prices. They do very good work.”
–Becky L.
“Just good service.”
–John G.
“The technician was very knowledgeable about what he was doing. He upgraded an outlet that eliminated the problem I was having with my hairdryer. The old outlet had lower wattage, so he increased the wattage to prevent the dryer from burning out. That was nice of him.”
–John K.
“It was a prompt service.”
–Randy C.
“They are local and responsive. They are in and out, very fast.”
–M.W.
“Their personal service.”
–S.B.
“They respond to my calls, they come when they say they will, and they did my initial electrical installation, so they know my house. They are very prompt, and they explain what is wrong. What I want are people who will call me back, and they do that.”
–Pat D.
“They were local in the community and available. They were knowledgeable, and they did a good job.”
–Sue M.
“The guy was friendly. He pretty much came out right away. He knew what he was doing.”
–Tino V.
“I call Rob on his cell, and he gets things done.”
–R.H.W.
“I thought they were very efficient. They came out and saved me in a pinch. They were good.”
–T.V.
“They are very thorough, professional, and they do a good job. They also clean up after themselves. They are just a great company to work with.”
–Dale G.
“We have used them on several occasions. We were able to schedule quickly. They were on time, and they finished quickly. We've never had any problems with their work.”
–Denise R.
“They came promptly when I called them. I didn't have to wait.”
–Edward P.
“Everything was done professionally and made simple for me.”
–Jeffrey F.
“When I called, they came out. They fixed it properly.”
–Jerry S.
“I was very pleased with Knights' Electric. They were prompt, responsible, and they took care of business in a timely manner.”
–John H.
“I've had them out many times. I always ask for the same guy. He is friendly. I like to work with local businesses. That is why I use them over and over again.”
–Joy H.
“Their 'can do' attitude, they were very resourceful and positive. They were quick to respond.”
–Lynn G.
“They were courteous and prompt.”
–Marjory M.
“They kept everything clean. We were very satisfied. We liked everything they did.”
–Olen O.
“They seemed to know what they were doing. They were pretty efficient.”
–J.W.A.
“They are very engaging, and their customer service is good. Their timing is perfect.”
–J.B.C.
“They were prompt, and they did what they were supposed to do.”
–Edward D.
“They came, and they did a clean job.”
–Jerry P.
“They were prompt and accommodating when I had to change my schedule. The guy took the time to be neat and thorough.”
–Pat C.
“They were really responsive.”
–Steve G.
“Their quick response, everything was pretty good.”
–F.M.
“They were conscientious. Their staff was ready to work on time.”
–F.C.W.
“They were prompt.”
–Allan W.
“They know what they are doing. They come in, and they do it. There is not a lot of messing around. They just follow the ticket.”
–Paul O.
“They were friendly.”
–Sharon A.
“They are close, right around the corner. They show up quickly.”