Kerri Landscape Services Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2009 and March 2010. Customer last names have been initialized for privacy.

“I liked the personal touch they showed when it came to customer satisfaction.”
–John C.
“They were very quick and efficient.”
–Kim H.
“Their price.”
–Dave H.
“They came in and did what they said they would do. They did it quickly.”
–Gene M.
“The workers were very good. They were prompt and they were there when they said they would be. I liked their attention to detail and the quality of their work. They had good communication skills. I always felt that I was kept in the loop.”
–Rick M.
“Rich Kerry was very personable. He worked with us when we made changes to the plans. We liked all of his workers.”
–Andrea M.
“The guys were great and professional. The job was done properly and quickly. Everything was so well planned.”
–Pete B.
“We have used them twice. They are honest with their estimates. They always get the job done within the time frame that they say they will. They are very flexible. The second time we used them was when my husband bought all of the materials to do the work himself, but he got hurt. I called Richard. They were so nice to come out and do the work.”
–Craig T.
“The people who did the work were on time. They were able answer my questions. When I asked for a modification, they were able to do it.”
–Betty H.
“They were very professional and they did a great job. They did what they said they were going to do.”
–Marjorie L.
“They were a local community based business. We got excellent results.”
–Kelly M.
“I've used them twice. They are dependable, clean, and easy to work with. They work with my ideas and give me their input. It works very well. They do great work and all of the workmen are wonderful. They show up on time. I've recommended them to other people. I plan to use them again this summer. I feel like I've found a real treasure in them.”
–Nancy S.
“They were on time. They did the work effectively and efficiently. They left everything clean. They were professional.”
–Sheila B.
“We liked the quality of the work. They did what they said they would do. They started and finished when they said they would. We were extremely happy with them.”
–Saralette D.
“They were neat and tidy. They got the job done. The people were pleasant. Even the neighbors commented on how nice they were.”
–Ernie D.
“It starts with Rich. He's professional and honest. You can depend on him. This is a first class operation, down to the foreman and the guys that work for him. They show up on time and clean up after themselves. This is an organization that you can depend on every time. They are thorough and organized. He may be higher in price, but he makes up for it with quality and service.”
–Marcie D.
“They paid attention to details and they were timely. I liked the quality of their work. They did exactly what they said they would do when they said they would do it. I've used them for three jobs. They've done a wonderful job every time.”
–Mark E.
“They are knowledgeable. They clean up their workspace on an ongoing basis. They are very good about following through. They have good attention to detail and they are responsive to emergencies.”
–Longacre-Liu E.
“They are very prompt and reliable. They do very nice, quality work. They go the extra mile.”
–Terri M.
“I like Rich. He is very hands-on and very accessible. He is always on the job.”
–Marilynn P.
“It is a very professional, high quality service.”
–Carm C.
“I guess his promptness.”
–George D.
“They were experienced and they did the work on time.”
–Muriel D.
“When I wanted to redo my yard, they were the only ones I called that were willing to work with my budget. They didn't require a down payment. They came out and did a survey. They were very flexible. Even though it took longer than they would have liked, they were still able to work with my budget. The workers spoke English. I trusted them. My yard was safe. The follow-up was great.”
–Daniel R.
“They did neat work. They kept the place very clean. The work was very nice.”
–Mrs. R.
“They did good quality work and they kept everything clean.”
–Veronica W.
“Their attention to detail, if there was any type of mistake, we didn't have to find it. They would find it, point it out to us, and fix it.”
–Candice Y.
“Just everything, their quality, design potential, and capabilities, you tell them what you want, and they get it for you.”
–Bill V.
“They have ideas and they are there on time. They do the job and it is beautiful. If something happens, they come back and fix it. They have a good crew.”
–Marta V.
“They are prompt, efficient, and economical.”
–Evelyn B.
“They were efficient.”
–Cory B.
“Not only did they come out with ideas, but they would also come out if we had any additional questions.”
–Elizabeth B.
“They were thorough. They did the job that they said they were going to do.”
–Kristi C.
“They checked up on the project while it was being done. When we had periodic questions, they always followed up.”
–Ron F.
“He was just very polite. Everything was well done. He had a very good and honest crew.”
–Diana C.
“They are very thorough. They clean everything up really well when they are finished. They are very pleasant people to deal with.”
–Barbara H.
“They followed-through, did a good job, and they were timely.”
–Suzann K.
“I like his work. He does quality work and his prices are comparable to other companies.”
–K.
“The quality of the work.”
–Terri M.
“I like their work. Both times, the foreman has been awesome.”
–Carmen P.
“The quality of their service and the personnel, they are the top rated landscaping outfit in Livermore. They are just great.”
–Sandra G.
“The customer service, they are reliable and true to their word. They do what they say they will do when they say they will do it. I am one of their biggest fans.”
–Roseanne H.
“I like their professionalism.”
–Judy H.
“Their attention to details and their willingness to follow instructions.”
–David
“They seem like they care about everything. They will go the extra mile for you. They are very personal. It feels like they really care and want to help you.”
–Winnie S.
“They came when they said they would. They stuck with the job and completed it in a timely manner.”
–Sandra S.
“They did the job properly.”
–David A.
“They are extremely neat, well organized, and efficient.”
–Susan C.
“I like their professionalism. The crew is extremely hardworking.”
–Joanne H.
“I thought they were very responsive. They knew their products. They had a good follow-through on what they said they would do.”
–Anne L.
“They were reliable. I was happy with the work and the way everything looked.”
–Brenda L.
“I would not think twice about going anywhere else. I have recommended them to so many people. The workers are nice, professional, and timely. It is an excellent company.”
–Christine S.
“They were fine. I liked the finished look.”
–Donald S.
“I liked everything. They were on time and very conscientious. They did a nice job.”
–Kenneth D.
“He was very professional. He worked very hard to find the plants that we wanted, which were difficult to find. He did a pretty good job of accommodating us. He was easy to work with. Because it was a major concern for my wife, I should also mention that he stayed on schedule.”
–Diana F.
“The quality of the work, and they were very personable.”
–Jacki H.
“They seem to work efficiently. They are open about what they are charging. There are no surprises.”
–Rose T.
“They did the job in the amount of time that they said they would. They had a good follow-up in monitoring the stuff that they planted. I've worked with several landscaping companies. They are by far the best ones I've used.”
–Paul T.
“They prepared me well for what they were going to do. They were timely and they indicated what was planned. I liked that the workers were respectful of my property. They cleaned up everyday before going home. They worked quietly and quickly.”
–Lisa T.
“His people showed up on time. They were honest and they did a fine job.”
–Harvey K.
“He is just very reliable. The workers show up on time and they do good work. They show up when they say they will.”
–Larry G.
“It was nice and quick. The people were very personable.”
–Cheryl P.
“They did the job for the price we wanted.”
–Ken P.
“The quality of the people.”
–Matt W.
“They were very responsible and they always showed up.”
–William B.
“They came in, did the job, and they weren't late. They discussed the project with me very thoroughly.”
–Dorothy J.
“They were on time everyday. It was completed in a fairly short amount of time.”
–Christine G.
“They do very nice work.”
–Jennifer H.
“He seems to be honest and reliable. He does exactly what you want done.”
–Pam S.
“They try to do what I ask them to do and it turns out pretty well.”
–Doreen S.
“We have used them before. They are personable and they communicate well. They always explain what they are doing.”
–David D.
“Their work and advice was good. They were professional.”
–Bob H.
“They were efficient and they had good workers.”
–Deane P.
“They're reliable. We've used them a couple of times.”
–Kathy A.
“They were responsive. I asked for a landscaping design and it was done promptly. It didn't take very long for them to come up with the design that I wanted. The installation was done promptly and to my satisfaction.”
–Jan B.
“They were very responsive and interested in what I wanted to have done.”
–Lois H.
“They listened, and they worked to understand and give me what I wanted.”
–Joe M.
“They stayed on the job on a regular basis. They were there daily. If they had to go to another job, they told me. Overall, they did good work.”
–Carol S.
“They showed up. That's something we've had an issue with when we have worked with other companies. They completed the job when they said they would. It looks good.”
–Lillian W.
“They were prompt. They told us what they were going to do and they did it. They cleaned up as they worked. The quality was very good.”
–Ed G.
“They came on time and completed the job as specified.”
–John L.
“They are on time. They show up and finish when they say they will. They are very predictable.”
–Carol D.
“The quality of the time schedule, they really kept to the schedule.”
–Marisa H.
“They didn't make a mess and they cleaned up after themselves. All in all, they did a very nice job. I was very pleased.”
–Linda P.
“They did what they said they would do.”
–Carol C.
“The fact that they completed the job in a reasonable amount of time.”
–Janeen M.
“They pretty much came everyday until the job was complete. They did a good job.”
–Suzanne Y.
“They are dependable and they do a nice job.”
–Mrs. E.
“They really know how to lay things out for the design work.”
–Liz L.
“They did a good job. They did what they said they were going to do within the budgeted amount.”
–Nina C.
“They are responsive.”
–Karen L.
“He was prompt, he did his work, and he was honest.”
–Marjory J.