The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2002 and March 2010. Customer last names have been initialized for privacy.
“I liked the personal touch and everything because they cared. They had to epoxy coat a difficult surface. It took a lot of work. They worked really hard to make it happen. They did a good job. They were awesome.”
–C.H.
“They were just very sharp, personable, and professional.”
–Bill N.
“Their attentiveness and the quality of their workmanship.”
–Bob P.
“They had good attention to detail. They took their time patching spots and going over stuff that looked like it needed a primer. They didn't just blow through it in one shot without taking a look at what they were painting.”
–Doug K.
“I liked their professionalism and engagement. I felt like I got a fair quote. They did the work that they said they would do. I also liked that once they were done, they walked me around to make sure I liked everything. They arrived on time and they did the work on time. They were respectful of my property.”
–Mindy F.
“They were professional. I liked how they painted my house.”
–Steve W.
“I liked that he quoted the job for the right amount of time. It was done in the time he said it would be.”
–Grace N.
“They did what the guy said they were going to do. They did it in the time frame they estimated. They didn't leave a mess.”
–Kathy L.
“I highly recommend them. They did an excellent job. I liked the way that Robert talked to me when he did the quote. He did not talk down to me. He was low key and cooperative. He gave his recommendations without being pushy. He knew what he was talking about and said that he had time to do what I needed. He and I seemed to have a connection due to his concern for my property and his cooperativeness. They left extra paint and everything was as he said it would be.”
–Marsha B.
“They responded quickly, did a quality job, and explained the work.”
–Norina W.
“Quick to respond.”
–P.U.R.E.
“They have great customer service and great quality of work. I've used them three times now. I am very satisfied.”
–Peter K.
“They do a really good job. They're clean. They always take care of any problems that we encounter.”
–Robbin R.
“They did what they said they were going to do.”
–Scott G.
“Personal service.”
–Vicki M.
“Promptness.”
–Angela G.
“I use them often. I would recommend them to anyone.”
–B.G.
“They were on time. They did a really good job. I was looking for a Diamond Certified company. There are only three in the city, so I chose them.”
–Charlie B.
“They were very prompt in getting back to me and with their estimates. They said what they were going to do and did it.”
–Margaret H.
“Prompt service and good price.”
–Tom R.
“They did their job. They were good.”
–Carmen B.
“They did a beautiful job. My house looks like a million dollars. I gave them the rating based on the quality of the work.”
–Marie S.
“They were personable and they gave me a good price. They did what I wanted them to do.”
–Robert S.
“They are really fast. They have a good response time.”
–C.W.
“They were very precise and neat.”
–Dianne L.
“They went back and checked everything thoroughly.”
–Cathy P.
“They were easy to deal with.”
–Bill G.
“They were professional, and they took their time and did the job right.”
–George M.
“The guys are always prompt, and they always call back immediately. They did a top-notch job.”
–Diana C.
“They got the job done when they said they would. They were very clean and careful with our furnishings.”
–Janice M.
“They did the work well and expeditiously.”
–Don S.
“They were very responsive to our needs, friendly, and they did quality work.”
–Ken S.
“Overall, they did a good job and paid attention to detail.”
–Beth B.
“They were professional, and they checked out the work when they were done.”
–Jane C.
“Very professional work.”
–Money K.
“They are friendly and very nice.”
–Susan C.
“They were here when they said they would be, and everything went smoothly.”
–Dorothy W.
“I liked one of their painters, David Correa. He was careful and methodical.”
–Mrs. P.
“They knew what they were doing, and the work was done well.”
–Peter L.
“They are good and honest workers.”
–Glen K.
“They are detail oriented and very quiet. They were very careful not to wake the baby, and tried to be as accommodating as possible.”
–Julie C.
“They were nice and did a good job on the painting. We did not like the first color they painted the house, so they repainted it with a color we liked.”
–Jane S.
“I liked their finished product, great attitudes, and promptness. I cannot say enough great things about them. I posted their card on the board in my retirement community because they do such wonderful work.”
–Shirley M.
“They did what they said they would do, didn't make a mess and they did a good job, and were pleasant to deal with.”
–Nina C.
“They did a very professional job.”
–Thyagu S.
“I liked that they were willing to take small job.”
–Stephen H.
“They were flexible and got the job done on time even when we had problems.”
–Scott G.
“Professionalism.”
–Michelle N.
“They did whatever they said they would; they were neat and clean.”
–Doris B.
“I liked the quality of the workmanship and that they were on time.”
–Brad S.
“I felt comfortable, I didn't have to be afraid of being taken.”
–Richard V.
“They were very professional, thorough and they did great work.”
–Mark T.
“Very friendly.”
–Catherine D.
“I liked their customer services, the scheduling, they kept their word, they showed up on time and the work was good.”
–Kathy T.
“They did a good job.”
–Carolyn R.
“Dedicated about what he did.”
–Patty C.
“Like the fact that they were very thorough, willing to have us inspect everything, pointed out something I wasn't sure of and were more than willing to accommodate me.”
–Margaret S.
“They kept their appointments, they did a good thorough job and were neat.”
–Patricia A.
“Very friendly people.”
–Shannon C.
“I liked the supervision of the painters by Bob Keech himself.”
–Henry D.
“I trust them. They are nice and fast.”
–Barbara B.
“Very prompt and thorough. They left no mess behind. They have a very professional staff.”
–Don D.
“The final product.”
–Chris C.
“The workmanship.”
–Margaret M.
“They were priced reasonably and they did a fast job. Reliable service.”
–S.A.
“They did a fine job.”
–Julie J.
“They were prompt and they kept their word.”
–Doris D.
“They are professional, on-time, and they do good clean-up work.”
–Alyce A.
“They were as close to perfect as one can get. They were on time, professional, courteous and they did a good job.”
–Linda L.
“The immediate response. They are on-time and they do a good job.”
–Mike M.
“Prices are reasonable.”
–David D.
“I've used them and the work they did was excellent.”
–G.B.
“Great group to work with. Good work and friendly service.”
–H.C.
“The work they did.”
–Norma N.
“Very good, very thorough, very prompt, they did a lot of things that others said they wouldn't do, they finished, very neat and pleasant.”
–Estelle E.
“Good pricing and efficient work.”
–Andrea A.
“They were very polite, worked quite neatly, they cleaned everything up and they did a good job.”
–Ellen E.
“They were straight forward and honest. They did a good job.”
–Mike M.
“They're adorable. They were very prompt, came out and gave me an estimate, were real professional.”
–Michelle M.
“Clean, quick and did exactly what we wanted them to do.”
–David D.
“The guys that came out seemed to know what they were doing.”
–Dana D.
“The work they did was done quickly and they cleaned up after themselves.”
–Judy J.
“Their prices are fair and the work is done thoroughly.”
–Dale D.
“Reliability and good work.”
–Julie J.
“Polite and capable.”
–Gilbert G.
“I don't know of any one thing. We used them and were happy with the work they did.”
–K.C.
“Their professional and prompt service.”
–N.C.
“Can't think of one thing. They were professional and we were happy with the result.”
–Dan D.
“They were very courteous, polite, did a nice job.”
–T.D.
“Dependable and they showed up when they said they would.”
–V.V.H.
“They were neat and polite.”
–Tina T.
“They were timely and diligent. On-time service.”
–Tom T.
“They came on time.”
–Jacqueline J.
“From what I know, they did a good job.”
–Bondfield B.
“The work that was done was fast and they were very friendly.”
–Mia M.
“Polite and professional. Got the job done as I wanted.”
–Alex A.
“Good service, they made sure everything was right, they didn't push me.”
–Charles C.
“They're always on time, friendly, did the job we asked them to do.”
–N.B.O.P.
“They were responsive and they did a good job, they did it when they said they were going to.”