Only companies rated Highest in Quality earn Diamond Certified.
Keane Kitchens Survey Responses
The following are verbatim customer responses from research that American Ratings Corporation conducted between March 2005 and September 2010. Customer last names have been initialized for privacy.
“Their honesty and value, they did what they said they were going to do. They came when they said they would, and we were very happy with the quality. Everybody there was top-notch.”
–Ilene H.
“They were very prompt and very good. They got here early. It was finished in three weeks. I really liked them. I liked the proximity of their location to my house.”
–Jeanette M.
“Everything, they were 100% professional. They came on time, and they made our house livable while they were working. They finished on time and on budget. They did a beautiful job, and they had good attention to detail. It could not have gone smoother from start to finish.”
–Pat R.
“I liked their designer. I liked their whole team and the way they coordinated everything. It was better than I expected. ”
–Pat C.
“They were prompt, on time, clean, and they did a quality job. I was very happy.”
–William L.
“They were quick. I thought that Chris, who helped me design things, was very responsive and very good. I got the sense that everyone knew what they were doing, so I was able to trust them. When I had a question about something, they were super responsive.”
–Andrew N.
“They stayed on track with their scheduling. Patrick was very responsive to my requests. Their craftsmanship and work were very good.”
–Chris A.
“What I really liked best was that Patrick Keane was so accessible. When I had any questions or concerns, I could call him. He was available and would respond the same day.”
–Jane A.
“They were on time and on budget.”
–Janice A.
“They are very easy to work with.”
–Len M.
“I liked the great focus of their workmanship, in particular Freddie. Their communication, I could access them by cell phone. I liked the choice of material selected by Chris. ”
–Charlene W.
“The way that they did their work, and there was no lag time between installing different parts of the kitchen.”
–Joseph D.
“They delivered what they said they would, and the quality of their work was very good. Javier was great. We were very satisfied with him.”
–Haig M.
“They did it in the timeframe and budget we agreed to, and the people were nice to work with.”
–Mrs. R.
“Craftsmanship.”
–John H.
“The craftsmanship was great and the crew was nice.”
–Mr. P.
“He got the job done right at a good price.”
–Mr. Q.
“They were responsive, and he was there when he said he would be.”
–Rosina W.
“Timeliness and the quality of the work.”
–Deanna D.
“I liked working with Patrick.”
–Mr. V.
“Padraig returns calls and communicates well with his clients.”
–Steve F.
“They did what I wanted them to do.”
–Randi P.
“The quality of the work and the price.”
–Mr. S.
“They were very organized compared to others I have had to deal with.”
–Bob S.
“I like the countertops. They are perfect, I thank God every day that I made the decision to get them done.”
–Rosemary V.
“The cabinets are very nice.”
–Dori W.
“Professionalism.”
–Mr. C.
“He was responsive and always followed through on any issues we had.”
–Robert E.
“They were easy to work with, and they adjusted to our situation.”
–Tom S.
“The variety of choices.”
–Georgianne S.
“He has a lot of experience, and he listened to our ideas.”
–Keith B.
“The person who did the work was excellent.”
–Mr. H.
“The cost was fair.”
–Annette R.
“The fact that anytime there was a problem Padraig was there to resolve it. He was very personable, and the people in the workroom were excellent.”
–Roger H.
“I like how Padraig ended the job.”
–Jerry T.
“Their personalities were pleasant.”
–Mr. D.
“The selection of products.”
–Mr. C.
“The quality of the finished work.”
–Mark B.
“He is very accommodating and has been trying very hard to fix a problem we are having.”
–Mr. K.
“They showed up whenever they said they would.”
–Hazel T.
“He is pleasant to talk to. He did a great job when he did my kitchen, and I recommended him often.”
–Mr. B.
“They came out and were able to give me a fast estimate for the job.”
–Mike M.
“Their thoroughness, they would call me the night before to let me know what was happening the next day. All of the workers were neat. They cleaned up after themselves. I didn't have a mess to clean up. I liked that. Also, they were really friendly.”
–Peggy A.
“They told us what time they would start and what time they would finish. They did it on time. We knew what would be done beforehand. They did what they said they were going to do. They said they would be in good shape and there wouldn't be a mark on them. That is exactly what it was. Also, their follow-up was good. We had a question about the stove. They came out, looked at it, and repaired it to the best of their abilities. Padraig came around and checked our job regularly. They did a lot of really good work. We were very pleased with them. We had a nice experience with our remodel.”
–Bob W.
“Personal touch, they were hands on. They handled everything for us. They were there to help us with our purchase and to complete a project. We really liked them. If we had to do the kitchen again, I would call them. They were spot on for us.”
–Doug M.
“Everything was very upfront. We liked their proposal the best. We're very detail oriented. We put many details into the standard contract and he worked with us on every point. Also, he was fast. I was pregnant with our third child and we needed the job done on time. He came through for us. There were no surprises, as far as costs. There were no issues. It was pretty close to perfect. We love our kitchen. We're really happy with it.”
–Ed K.
“We've used them a couple of times. They're timely, they do what they say they're going to do, and they do it quickly.”
–Jim M.
“Everything, craftsmanship, timeliness, and coordination, they had great coordination skills between the subcontractors. Also, they were super clean. They were great.”
–Mark C.
“Pretty much everything, especially their workmanship, their friendliness, and the wide selection of material they have to choose from, I liked the style and wood choices available. I am very compulsive, very particular, and very detailed. They satisfied every request I made.”
–Scott M.
“They were a very nice and caring crew. The job they performed was excellent. They did everything according to my satisfaction. I am very happy with the job they did. They did everything beyond my expectations.”
–Yoshi K.
“They were very prompt and efficient. They did good work.”
–Joe L.
“Their salespeople and workers were very caring and professional. Padraig, the owner of the place, was very accommodating and on the spot with responses to my questions.”
–Doug W.
“The quality was good and everything was done in a timely manner.”
–Linette B.
“They were easy to work with, started and finished on time and did quality work.”
–Mrs. C.
“They provide a full service. They're able to contract the electricity work, the plumbing, and the floors.”
–Bob D.
“They were prompt, clean, efficient, and I liked their product.”
–Mrs. E.
“I liked the work they did. They were clean, and it looks great.”
–Len J.
“The way they came back when things needed adjustments and touch ups.”
–Ms. K
“They were very prompt, the workers were neat and conscientious, and the quality of the material they used was excellent.”
–Jim K.
“They started and finished on time, and they came back out when we called them about a couple of problems.”
–Martha L.
“I take my hat off to Louis, the installer. He was on top of everything, and he looked out for us.”
–Rose N.
“I liked the workmanship, the quality of the product, and the people. They started and finished on time, and they were easy to work with.”
–Ned P.
“They did everything that they were supposed to do in the contract and they came back out when we had little things that needed to be changed.”
–Steve P.
“They were on time, clean, and they came back out to address the little problems that we had.”
–Mrs. P.
“The workmanship.”
–Mrs. W.
“I've used them twice, and both times, they started and finished on time. The work was also very good.”
–Mrs. B.
“They are fast, the price is right and they seem honest.”
–Addie M.
“They were pleasant, on time, responsive, and did a very good job.”
–Carly W.
“They did a good job.”
–Carol P.
“Their attention to detail and the quality of the workmanship.”
–Fred K.
“They were extremely dependable, they were always on time, and they met all their deadlines and appointments.”
–Sue H.
“They were professional, on time, and they did everything they said they were going to do.”
–Theresa H.
“They were very efficient, and there were no problems or headaches.”
–Tim H.
“They were on time and worked hard.”
–Edna H.
“They were conscientious, and they seemed like they really wanted to please us.”
–Mrs. D.
“The finished product.”
–Richard C.
“I liked the work they did for me several years ago. The quality was good.”
–Sally H.
“They were attentive and responsive.”
–Laurie L.
“They were punctual, finished on time, and they did a good job. They did anything that needed to be fixed, and had no problems.”
–Magda L.
“The finish work was beautiful.”
–Chris B.
“The people.”
–Mr C.
“The quality of the work and the efficiency.”
–Mr. C.
“I have a comfortable relationship with Padraig.”
–Mr. E.
“He was very upfront, very systematic, and it was done on-time.”
–Verna J.
“Mr. Mareno was excellent, I love my pull-out shelves. They are a big help. The quality of the product is excellent, and they work beautifully. They even took the time to match the wood perfectly with other areas of the kitchen.”
–Jim M.
“His customer service and his quality of work.”
–Kevin P.
“Everything was done well.”
–Rich R.
“They are reliable, on time, and it was finished when they said it would be. Padraig was on top of everything,”
–Mr. S.
“I liked the way they organized the work to get everything done.”
–Richard S.
“They were here when they said they would be, they were courteous, and they worked hard.”
–Mr. S.
“He was very willing to listen to everything we had to say. He was receptive, and he redid some painting the painters did. Everything looks real nice.”
–Ron S.
“I like their responsiveness, the quality of their work, and the employees.”
–Glenna T.
“They were reliable, they showed up on time, they cleaned up after themselves, they were responsive to request for changes, and I thought they were reasonable.”
–Joyce W.
“The quality of the work was excellent and I had a good experience with them.”
–Tom C.
“Exceptional quality, and he meets deadlines. They stand by their work; outstanding personality and trustworthiness of employees.”
–Sally H.
“They were very proficient, courteous, and they were very work conscious .”
–Mr. P.
“The overall quality of the end product.”
–Cath S.
“They were honest, very clean, and did a great job.”
–Lissy B.
“The quality of the work was good, as well as their attitude.”