The following are verbatim customer responses from research that American Ratings Corporation conducted between November 2007 and March 2010. Customer last names have been initialized for privacy.
“I liked that they were honest. They came when they said they would, they cleaned up their mess, and they were cordial. If I asked for something extra, they did it. Joe was a great guy. What I liked most about them was that I could leave them in my house and know that nothing would be touched.”
–Bill R.
“He was very timely, and he did high quality work for a reasonable price.”
–Emmet M.
“I liked their organization, their finished work, and the people they hired. They were polite and very clean.”
–Joan R.
“They were here when they said they would be. They were extremely clean, and they cleaned up after themselves each day. They were very pleasant to be around. I found the whole experience to be very good.”
–Judy M.
“They are very professional. They showed up on time, they cleaned up, they did excellent work, and they didn't cause me any grief.”
–Michael R.
“There were so many things. The workmen were very professional, clean, and they picked up after themselves. When they came to do the work, they put down tarps to make sure there was no dust. They taped up the area, so there would not be any dirt, dust, or debris blowing into the house.”
–Richard E.
“The quality of the work, and both Joe and the lady who answered the phone were very good and professional. They were good people to work with. They gave estimates, and they were timely. They would get there on time, and the work was done on schedule. I thought they did a great job.”
–Sharon H.
“They came on time, they did what they said they were going to do, and they were very courteous.”
–Suzanne R.
“They were constantly asking our opinion on stuff. They were very good at communicating. We had a designer come in to design our bathroom. They were quick to make changes, and they were constantly keeping in touch with us to make sure everything was how we wanted it.”
–Kathleen R.
“They were very professional, very patient, and very clean. They communicated well, and they got the job done on schedule.”
–Mark D.
“Their promptness and cleanliness.”
–Dan W.
“They were trustworthy. They always did what they said they were going to do, they didn't overcharge for things, and they didn't surprise me about anything.”
–David K.
“The fact that they did the work quickly, they had it all done in one day as promised. Everything he did was exactly what was on the order. It was done as he said it would be.”
–Nancy D.
“I liked their responsiveness.”
–Ira M.
“He was very easy to work with and easy going. He had some good recommendations. For example, we wanted to put in a skylight but he suggested something else. We were very happy with what he suggested. He was neat.”
–Angel B.
“I liked the fact that they were punctual, worked hard, and they were clean. It was incredible to me that they even vacuumed the grass. They cleaned up every single night before they left.”
–Greg B.
“Follow through and honesty.”
–Beverly B.
“He is honest, and he will tell you why his price is sometimes higher than others.”
–Kathy B.
“The craftsmanship was very well done.”
–Michael D.
“They did a very nice job, and we're still very happy with it. They did it in the amount of time they were supposed to, and everything still works years later.”
–Melissa F.
“He showed up when he said he would and followed up. He knew what he was doing, but when he found something wrong, he brought it to our attention. We felt he was extremely competent, and we liked what he did. The people he had working for him were top notch. I really liked him.”
–Patti G.
“Very willing to please.”
–Andrea G.
“They were friendly, cleaned up well, easy to talk with, and approachable.”
–Mr. H.
“I thought they delivered the job the way I expected it. His team was very personable, and you could talk to them.”
–Susan L.
“They were very careful not to get the carpet dirty. They covered everything and cleaned up at the end of each day. The men that did the work were quiet. The work that was done was really good.”
–Marliza M.
“I liked the quality of his workmanship and his dependability, which is hard to find among contractors. I had questions about the design, so a lady that works with him helped me lay out the rooms. She helped me to get what I wanted. The design service was very helpful.”
–Joe M.
“I thought they were really professional. They showed up when they said they would, gave me very detailed quotes, and the quotes were exactly what they said it was going to be. I liked the fact that they provided me with a copy of their insurance, and they made sure I knew that they had a contractor's license.”
–Jennifer M.
“Attention to detail, persistence in getting it right, flexibility, incredible quality of the work and responsiveness, I loved working with him.”
–Dennis O.
“First of all, when they said they were going to be there, they were there on time. They worked hard, and if a certain part of the job needed to be completed by the end of the day, they stayed until it was done. We had a window installed, but it had to be done by the end of the day, so he stayed to finish the job. They were skilled at what they were doing, and they were polite and nice. They were all the things you want from a contractor but don't often get.”
–Bonne R.
“He was honest, reliable, and does what he says he will do.”
–Bill R.
“I liked the quality of work they did. They were prompt, always here when they said they would be, and reasonably priced.”
–Connie R.
“They came when they said they were coming. They were courteous and cleaned up after themselves. Joseph was very easy to work with. If I had questions about what was going on or what was in progress, he was very easy to deal with.”
–Tyler R.
“They arrived the day they said they would and cleaned up after every project.”
–Judy S.
“He was very quality oriented and able to get things done in a timely and professional manner. The subcontractors were very well qualified. I thought they were great, and I was happy with their work.”
–Bob S.
“The clean-up was thorough, and they did a nice job.”
–Charolette T.
“Their quality of work was great. They were on time, pleasant to deal with, and had a reasonable price.”
–George V.
“They are a family-owned business, and I liked the personalized service.”
–Naomi W.
“He told us there was a gas leak outside, and we got it fixed right away. He gave us very good advice as well.”
–Tanya W.
“He was on the site a lot.”
–Pamela A.
“The quality and timing was good, and he was there when he said he would be. He was fine, and it went smoothly.”
–Tom H.
“They did what they said they were going to do, and it still works today. He didn't have to come back and fix anything.”
–Tracy H.
“I thought he was very honest and fair.”
–Walter H.
“They were personable and easy to work with.”
–Lorriane M.
“They did very good work.”
–Randy R.
“He was very timely and a nice guy.”
–Steve S.
“They did the work as described and cleaned up with no problems.”
–Eileen S.
“I liked the quality of their work.”
–David B.
“I liked the fact that they kept a really clean work site, and they took care of all of my problems.”
–John C.
“He completed everything on time and when he said he would.”
–Will C.
“He really took the time to talk to us and tell us what was going on.”
–Dan H.
“I liked that he was very fast and competent.”
–Bill K.
“Good communication.”
–Mary L.
“Joe's honesty.”
–Cosmo R.
“They cleaned up very thoroughly before they left.”
–Mary R.
“I had faith in what they were doing. They just did a good job.”
–Lisa W.
“He had a real positive attitude and did a good follow-up.”
–Ira M.
“He was professional and very specific. Before the job started, he told me how long it was going to take.”