John A. Manuel Construction Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between April 2005 and March 2010. Customer last names have been initialized for privacy.

“I liked his attitude, and he was very good at communicating with me.”
–Nancy M.
“They have a high level of communication. I say this because he spent a lot of time finding out my needs and asking my opinion.”
–David K.
“He oversees the entire process including the subcontractors. He does good work, and he is very responsive when he needs to be. We've used him several times.”
–Ken H.
“He was very clear and upfront about what he would do, how long it would take, and how much it would cost.”
–Linda A.
“John was very conscientious. I feel lucky that I found him. He was very responsive and responsible.”
–Judy P.
“His personality, and he does good work. The work itself is worthy of being Diamond Certified.”
–June S.
“They were on time, and they did quality work.”
–Elizabeth A.
“They were prompt, they worked steadily and finished on time.”
–Evelyn D.
“He's on time, unlike a lot of other contractors.”
–Jerry H.
“I liked his honesty and he came into my home as a gentleman. We exchanged ideas, and he offered great ones. He is very professional and everything was organized and every detail was included in writing. John offers total customer satisfaction.”
–Peter K.
“He has a human heart and everything falls into place after that. He's concerned with the customers' welfare and feelings. He always asks if things are going well with his crew as well as with the subcontractors.”
–John L.
“He communicates very well and gave us good advice.”
–Tim N.
“He is extremely orientated towards customer satisfaction.”
–Mike P.
“He is honest, and he sticks to his timeline.”
–Cecilia S.
“I chose John out of five contractors because I felt that I was able to talk to him about my needs.”
–Barbara T.
“The knowledge and the professionalism.”
–Tom K.