The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2002 and March 2010. Customer last names have been initialized for privacy.
“They were reasonable and responsive. I was satisfied. I've used them for six years now.”
–L.P.
“They're friendly and helpful.”
–R.L.
“Their prompt service and attention to detail, we had a big store, and they were able to isolate the problem and resolve it quickly.”
–T.C.D.
“I've dealt with them on several projects. I think the world of them. They are prompt, efficient, and they do a great job. They also clean up after themselves. The quality of their service is fantastic. They are the type of guys that will give me their personal best.”
–U.N.C.
“They were prompt, and there was no fooling around.”
–Bill K.
“The guy who came out was right on time. He was very informative and very honest. He was also very fast and efficient.”
–David B.
“My husband passed, and I had a minor problem. I looked in the Diamond Certified book and chose to do business with them. I was really pleased with their work.”
–Diane O.
“They were prompt, and their electrician was very nice. He knew his job.”
–George C.
“They are friendly, and I trust them.”
–Guy W.
“I've been working with them for years. They always do what they say they will do. They are really clear about problems. The communication is good. You pay for quality. There are cheaper people out there, but I always know what I'm going to get when I call them.”
–Harry P.
“They were really good about sending someone over as quickly as they could. The guy was terrific. He was very helpful, and he did a good job.”
–Joanne A.
“We had them install a light fixture. They installed it, and it went smoothly.”
–Leann B.
“They're a company that stands behind what they do. They get the job done.”
–Marco V.
“I liked their delayed billing process. They waited six months before they billed me. They completed the job. The guy at the service desk was very good.”
–Marion G.
“They were very competent. They seemed to know exactly what to do for the problem that we had.”
–Robin R.
“They did the job right.”
–Yvonne H.
“They are the company that I call when I need a job done quickly. I like their efficiency and that they do the job right.”
–C.M.
“The people are easy to work with. I've worked with them several times. I've always been very satisfied.”
–Ellerbe B.
“They're usually prompt. In working with them, I have gotten to know some of the guys. This makes it easier to work with them.”
–S.C.C.
“Their quick response and their personal touch, the employee who came out here spent extra time making sure the job was done right.”
–Craig K.
“They generally respond promptly to us and get the job done.”
–Dan T.
“I liked Blaine. He had attention to detail and good service skills. We had an urgent need, and he sent a technician out immediately. I was impressed with Blaine. I deal with a lot of contractors and for me to even remember his name, that is saying something.”
–L.E.
“The service was good.”
–S.C.
“They were able to do the work quickly, and they seemed to be very knowledgeable.”
–Colleen P.
“They had a quick response, and I liked their efficient resolution to the problem. We were very happy with them. One thing that I can say is that they were there until the job was done. They would work overtime if it was necessary. We had an emergency during the summer last year and called them at 5:00 PM. I was absolutely amazed that they were able to come out at such a late hour and that they were able to resolve the problem the same evening.”
–Jennifer S.
“They were just very good about taking care of things. They did everything very promptly. They did a nice job for me.”
–Carol G.
“They were fine. I've used them in the past. They are very professional and nice folks. They do a clean job.”
–A.L.
“We've used them several times. They are friendly and helpful. The electricians don't give me the creeps. They are competent.”
–A.I.
“They had a prompt response time. They did excellent work. They were the only company, out of five, that called us back. They even called the supervisor to come out and physically double check the work. That was impressive.”
–Elizabeth Y.
“Efficiency, knowledge, professionalism, and timeliness.”
–Marilyn D.
“They were prompt. They actually got somebody from another job to come out here. They were worth every penny.”
–Susie C.
“The customer service and knowledge.”
–V.V.A.
“They came right away. They did what they needed to do.”
–Pat F.
“They were prompt and very accommodating. They came over and they did a job that others said they couldn't do. They got it done when I needed it.”
–Lee R.
“The electrician knew what he was doing. He was prompt and on time.”
–John B.
“From the office staff to the electricians, they were very professional and really nice to work with.”
–Megan C.
“Pretty much everything, they were quick to send someone out. The electrician was efficient and explained things well. The office was also great to deal with.”
–Kim D.
“They know what they are doing. They get it done right and on time.”
–Steve S.
“They were on time. They solved the problem.”
–Jeff G.
“Professionalism and quick response.”
–N.U.S.D.
“They are very prompt and reliable. They performed the service that was requested.”
–C.O.S.
“It was quick.”
–Megan K.
“They were prompt. The first time they came, it didn't work out, but they corrected it.”
–A.I.
“It was a small job. They did a good job.”
–Janet S.
“The gal who arranges everything is really efficient and really good.”
–Betty S.
“They did the work correctly. I've used them before for my home and for the homeowners' association.”
–Linda B.
“We were able to get a hold of them quickly.”
–Christopher W.
“I've had them out a couple of times. They did what they were supposed to do.”