Jetton Construction, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2009 and March 2010. Customer last names have been initialized for privacy.

“The job was done exceptionally well and without a lot of hassle. It went very smoothly. They brought in very good subcontractors.”
–B.B.P.
“Their attention to detail, the overall quality of their work, and the professionalism of all of their employees, they have just been a charm to work with.”
–Dean O.
“Working with Robert Lee was very nice. He was very detail oriented. He answered all of our questions. It was a historical building and they handled the 'BS' very well. For example, our forty thousand dollar window turned into an eighty thousand dollar window. This happened because the park service didn't think the historical window that we were putting in was historic enough. They kept telling us to do it differently.”
–G.R.
“They have a professional approach to things, high quality, and good communication. I like their subcontractors.”
–Helen D.
“Thoroughness, great communication, and they just always stayed ahead of what needed to be done.”
–Mark T.
“They are absolutely professional in every sense of the word. They do excellent work. They are easy to work with.”
–P.P.
“The quality of their work and the friendliness of their people.”
–Alan R.
“The quality of their work and their caring attitude, I can't recommend them highly enough. They are amazing people. They think of things homeowners don't see, such as potential problems. They get to them. They have great foresight, great solutions, and great quality of work. They tell you if there is going to be an extra cost way ahead of time. There are no surprises. They are just first class. Also, all of their workers are just the nicest people. There isn't a lemon in the bunch.”
–Susan H.
“They have very good communication over the phone, in person, and through email.”
–Charlotte H.
“They are very professional. They have excellent subcontractors. They are always looking out for the customer. He is a great person to work with. He is honest, hardworking, and all of the other great things you can say. The man is stellar. I can't say enough good stuff. He is skilled at all of the aspects of the job, which includes plumbing and electrical. He has an aesthetic eye. We love him.”
–Peggy C.
“I've been using them for ten years. They are very thorough and professional. They always hire very good subcontractors. They are very nice. They are the best we have ever had. When a company is good, we stay with them. We used them ten years ago. When we used them again recently, they had the same staff. That says a lot. They are excellent.”
–Marie L.
“Everything.”
–Jane H.
“I like his work and I like him.”
–June F.
“Bill has an accommodating personality. I like his effort to do everything right.”
–Gail S.
“Their attention to the customer's desires and needs.”
–Leroy H.
“Their professional ability to handle everything, they always had an assistant available who would take over if we needed it. The foreman, Bill, was always available. If we needed something, Jim jumped in to do it. That was always nice. I would hire them again in a nanosecond.”
–Lisa S.
“They were on time. I thought they were pretty good.”
–Mario R.
“Their craftsmanship was wonderful. They were very careful and kept the mess to a minimum. They always tried very hard and they were always highly professional. They cleaned up after themselves everyday.”
–Rick W.
“They are just really into high quality service and they have the ultimate integrity. They are nice and they make it as fun as it can be.”
–Ron G.
“I think they are very meticulous about their work. They pay attention to minute details and they do really good quality work.”
–Samuel W.
“They are just really competent and knowledgeable.”
–Stan B.
“They are reliable, honest, and easy to talk to. I trust them. They do great work.”
–Steve B.
“They were just completely professional. All of the subcontractors were good. They showed up when they were supposed to and they did amazing work.”
–Susan R.
“They did excellent and professional work. They did a great job. We would recommend them.”
–Terry G.
“They show up and they do what they are supposed to do. We are completely satisfied.”
–Tom S.
“They were very efficient and very professional. The follow-up was fantastic and the people were very responsible.”
–Victor L.
“Their follow-through and excellent work, I liked that they called back to check if things were okay. They also helped with additional work.”
–Wendy M.
“They had a very good reputation. It was a good experience. They paid good attention to customer service. They acted more like a consultant to us. They were very attentive to the owner's needs and schedule. We had a very demanding client, but their staff was extremely accommodating. They did everything that they were asked to do. They were very good with our clients. That is why we chose them for this particular project. I have used them several times within the past year and a half.”
–G.S.A.
“The people and the open communication.”
–Melissa W.
“They are professional, friendly, and reputable.”
–Jane W.
“Their attentiveness to the task at hand, they showed up everyday. They had a businesslike approach to the project.”
–Mark E.
“The quality of their work, I felt like I could rely on them to do a conscientious job.”
–Robert T.
“They are highly competent as well as very good interpersonally and technically. When doing this type of work, you need really good interpersonal skills. They possess special skills. They are able to engage in high-level technical subject matter. They are also really good at handling conflict and disputes that routinely come up when handling this kind of work.”
–Veronique B.
“The quality of their work was very high. They were very thorough.”
–Mary I.
“Nobody walked off the job. It was awesome. The quality was good. The people that worked for them were awesome. I referred them to a friend.”
–Dana Y.