Jerry and Don's Yager Pump and Well Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between October 2009 and March 2010. Customer last names have been initialized for privacy.

“They are always available to come out when we have a problem.”
–D.S.
“When I call them, they are there, nights, weekends, and anytime I need them.”
–L.F.P.S.C.
“They know what they're doing.”
–R.F.
“I really think they go above and beyond. They are always looking for ways to help us, not only with the regular maintenance, but they also tell us things to improve. They help us save water. They are amazing. They could teach other businesses how to do things. They have a great business model.”
–V.F.H.
“Their prompt response when we have an emergency, they are right on task.”
–Al P.
“They are very competent and friendly. They do what they say they are going to do when they say they are going to do it. They hold my hand when I have a problem.”
–Alyson B.
“I liked their promptness and reliability. They were courteous and they fixed the problem like they always do.”
–Andrew B.
“They really know what they are doing. They come out when I call them. They have a guy who is on call on the weekends.”
–Ann P.
“They were quick and responsive. They did what needed to be done.”
–Bertha B.
“They came when they said they would. They made the right diagnosis. I liked the guy they sent out. He was intelligent and he knew what he was doing.”
–Bill D.
“They were quick and they took care of the problem. They knew what they were doing and they were very efficient.”
–Brian B.
“They are nearby. We've been using them for a long time.”
–Bruce A.
“I especially like the owner. They are very responsive and the owner takes full responsibility.”
–Carol S.
“I thought they were efficient, orderly, helpful, and courteous. They do good work and they have a good reputation.”
–Chris G.
“I've had them over for a pasta dinner. I liked that they fixed my pump. It was a great thing.”
–Cory B.
“They are very customer service oriented, honest, and local. They are easy to get a hold of when you need them. I think they are a good company.”
–Dale L.
“They were very good I was very satisfied.”
–Dave B.
“They are professional and easy to deal with. I think their prices are good.”
–David L.
“They came out when I called them. They were pleasant to deal with. They answered my questions and they fixed the problem.”
–Ellen B.
“Their employees are very knowledgeable and their service is prompt.”
–Ernie D.
“They seem very knowledgeable.”
–Fred H.
“They are very prompt. They explain everything. They've been very good. I don't know how they are with other people, but they do a great job for me. I've never heard a bad thing about them.”
–Gloria W.
“Everyone is both knowledgeable and easy to work with. They are nice people. I am confident in their abilities. They are on time and they come when they say they will.”
–Jack M.
“Their prompt and professional attitude, they know what they are doing.”
–James R.
“They came when they were supposed to and they did the job.”
–Jean B.
“They do good work. I'm very happy with them. What more could I say?”
–Jeff J.
“They're local. They've been around a long time.”
–Jerry C.
“They are right there all of the time, anytime I need them. They work with me and waive the house call.”
–Jim T.
“I like the owner, Jim. He is personable.”
–Joel M.
“They did what I wanted. They had a friendly service. We've used them as long as we have lived here.”
–John A.
“Prompt and professional, every time I've used them, they've handled the situation well.”
–John C.
“Every time I call them, they are right there. Their price is good. They're here when I need them. They know what to do and that's what I need. I have used them quite a few times and I will continue to use them.”
–John N.
“We've always relied on them and we have never been disappointed. We keep coming back.”
–Judy D.
“They show up.”
–Kathy J.
“They know what they are doing. They know their product really well.”
–Mark C.
“They are very efficient. They explain things so a layman can understand them. They get there when I need them. Their customer knowledge is great.”
–Marvin H.
“Nice people on the job and good customer service, I have a complex system and they know it very well.”
–Mary T.
“The man knew what he was doing. The quality was very good.”
–Mike A.
“They're great. I've used them for thirty years.”
–Nancy D.
“They come out, they do it, and they warranty it. They're good.”
–Pete H.
“They are very knowledgeable and professional. They really know what they are doing. I've used their competitors in the past and these guys are much better.”
–Randy K.
“At the moment, my favorite thing is that they have an afterhours service. I've used them quite a bit and they are always responsive and professional.”
–Ray R.
“We live close to them. When we have a problem, they come out and take care of it.”
–Richard A.
“We are going to make them our regular maintenance people. They were very thorough. They solved the problem. We were very satisfied.”
–Richard K.
“They showed up when I needed them.”
–Rob B.
“They do the job.”
–Robert A.
“They came out and did a good job. He was a nice guy.”
–Rocky L.
“They did the job thoroughly and carefully, especially when they were planning. The price was reasonable.”
–Sandy W.
“They're responsive. They have all of the resources. There are no surprises. They do what they say they can do and they do it quickly. I am very happy with their services.”
–Sara F.
“I would absolutely use them again. I had no water the morning I called and they came right away. They were here within a couple of hours. I nominate them to be Diamond Certified.”
–Sherry V.
“They are really nice. They have good quality workers. Their workers have good communication skills. They communicate things quite well.”
–Steve R.
“They were on time, fast, and very knowledgeable.”
–Tom D.
“They respond very well to any requirement I might have. They're very good, technical people. Being in a similar business, I can appreciate what they do.”
–Trudi B.
“When I had a problem with my pump, they were here quickly. They were able to fix the pump and I haven't had a problem since.”
–Bob S.
“They got out here fairly quickly and took care of the problem we were having. They seemed to be fair, honest, and they knew what they were doing.”
–Dave S.
“On time, very nice, and they stay on budget, which is always a good thing.”
–Eliseo G.
“They were very helpful and they understood what I needed. They worked quickly. They were able to take care of my pump problem for less than I thought it would cost.”
–Ernie C.
“I like them. They make themselves available. They have been able to address our problems and they are very straightforward and upfront in the way they work with me.”
–Gary L.
“I love them. They have concern for their clients' time and money. They are responsive and prompt. They try to keep the cost down wherever they can.”
–Gayle L.
“My husband had a great time with them. He was always laughing and talking. Everything they did was right. They came out right away. They were prompt.”
–Jack M.
“They performed.”
–Jim F.
“I thought the guy did an excellent job of explaining what could be done and giving me a couple of options.”
–Jim W.
“Knowledge, courtesy, and promptness.”
–Keith B.
“They were responsive. They were here when they said they would be.”
–Mark G.
“I'm a builder. I've brought him in several times to do projects. I am very satisfied with the work he does. They are prompt and competent.”
–Michael R.
“Fast and very easy to talk to, they explained what they did very clearly.”
–Michelle W.
“They are really prompt. They seem to be very knowledgeable about what they're doing. One of the things I like about them is that when I request that they don't send out someone new, they honor that. Sometimes, our problems are beyond that.”
–Nancy S.
“I thought they knew their field very well. They put up with a lot of questions from me. They had innovative ideas about what to do. They were creative and persistent. I had a bit of a mess, but they worked to straighten it out.”
–Pam B.
“Their response time, they know what they are doing.”
–Paul L.
“They have a lot of knowledge and 'know how'. They are very easy to work with.”
–Rick L.
“We had a thorough technician, which helped. The appointment scheduling was convenient. We were home and it happened to work out well.”
–Taylor L.
“I would definitely use them again. They were easy to deal with. I had some pumps that broke down. They quickly replaced them since they were under warranty. They stood by their work and didn't ask too many questions. They were very helpful. They didn't give me the run around, the way a lot of companies do when an item is under warranty.”
–Wes B.
“They fixed the problem.”
–Barbara P.
“I liked the guy who took care of me. He was very personable and knowledgeable. He was able to adjust the noise on the new system, as it was a lot louder when it was running than the old pump was.”
–Bill N.
“The competency of the team and the people.”
–Ed D.
“They were easy to work with and friendly. Everyone in the office was nice. The salesman was a good guy.”
–Jason S.
“I have been using them for years. They are knowledgeable. They are pretty attentive when I need them to come out. Their prices are pretty fair. They work when they come out. They don't dawdle.”
–Jeff T.
“Responsiveness.”
–Jim F.
“Prompt service.”
–John R.
“They come quickly at difficult hours.”
–Julien C.
“They are quick and responsive. They are close to us. We've always had good service. We'll continue to use and call them.”
–Lori B.
“They come out when I call. They are there if I need them. They are a fine company.”
–Mike C.
“They are close. The office is nearby.”
–Mike H.
“They were very courteous. They did what they said they would do.”
–Pat Y.
“They are very responsive. They return my calls quickly. They get to me quickly when I need them.”
–Richard M.
“They are prompt.”
–Robert W.
“They are prompt and good.”
–Stan M.
“They always respond immediately.”
–Susan D.
“They've been around for a long time.”
–Dave C.
“Normally, they are very good. They are local. We are able to get them out here when we need them.”
–Gail F.
“They are polite and they try to explain what is going on.”
–Mrs. W.
“They were the least expensive and they were responsive.”
–Regina R.
“They were pleasant and timely from what I recall. It has been three years since I used them.”
–Barbara F.
“They are close by.”
–John S.
“The man who was here was very polite.”
–Mary S.
“I like some of the people.”
–H.H.