Find Local Companies Rated Highest in Quality
Japan Auto Repair, Inc. Survey Responses
“I think they are very good at what they do.”
–Andi V.
“I liked their personnel's expertise and their pricing.”
–Barbara G.
“They had excellent communication and their prices were reasonable. They only did essential repairs very quickly and very well.”
–Becky R.
“Kenzo, the owner, is very honest and very straightforward. He is very helpful and prompt.”
–Buz J.
“I think they are very trustworthy and direct with me. They tell me what they think the problem is and come up with a solution. They follow through.”
–Debra S.
“Friendly, courteous, and they went above and beyond. When I needed new tires, they drove to the tire shop and put the tires on for me. I use them all the time.”
–Frank P.
“I have been going to them for 10 years. They are very thorough, competent and informative. They give me options and tell me about possibilities. They help me spend my money the way it needs to be spent. They are always courteous and respectful. Their prices are fair. Kenzo has an outstanding business and an outstanding staff.”
–Greg S.
“They do excellent work. They are very honest.”
–Irving W.
“They are very responsive and they tell you what they're going to do. They work with my schedule and they are just competent, nice people. The price is very reasonable. I have recommended them to a lot of people. I have been using them for 15 years.”
–Jeff K.
“My husband has been going to him for about 20 years. They are consistent, fair and honest. Kenzo is great.”
–Jennifer B.
“They are very trustworthy. They never do more than you need them to do. I am never pressured into buying parts.”
–Joannie G.
“I use them routinely. They are actually very friendly and personable. Kenzo is a really nice guy. He has great mechanics who have been working there for a long time. They do a clean and thorough job. They do what they say they are going to do when they say they are going to do it. The shop is very clean and organized.”
–Joe M.
“They find out what the issue is and you can trust their price. The problem always gets fixed. Over the years, I have recommended them to a couple of people. Kenzo is always even-keeled and they're pretty much always on schedule. They get the work done on the same day you drop the car off. Some of the mechanics have been there for a while. You can drop the car off at 5:00 AM and leave the key there. I often expect the problem to be bigger than it ends up being.”
–Maritza A.
“They take everything that I say seriously. They took out something in the steering column and fixed it. Their prices are much better than the dealer. I recommend them to my friends because they are a high-quality place.”
–Marv L.
“Every time I take my car there, I have a good experience.”
–Noboko N.
“I like the fact that they are always available to look at my car. They repair everything. They do a perfect job every time.”
–Patricia R.
“They are very courteous and helpful. They meet my demands of whatever I need done. They are helpful in all aspects, including payments.”
–Peter S.
“They fixed the problem.”
–Andi T.
“They are just honest.”
–Bob K.
“They're very good at explaining cars. I am someone who doesn't understand cars. Kenzo is just great at explaining in detail until I finally get it.”
–Jennie U.
“They are efficient and trustworthy. They communicate well and solve the problem.”
–Kerri M.
“Probably just the knowledge of the technical staff and the laid-back atmosphere.”
–Ben Y.
“They changed the oil for me and they did a good job.”
–Qang X.
“They are very direct.”
–Rich V.
“Probably the price.”
–Rajesh K.
“They explained everything thoroughly.”
–Billy D.
“The owner is really honest. He doesn't oversell you. If a part needs to be replaced, he lets you know. He is a good technician.”
–Charles M.
“They have been around for a long time. They have a good reputation. I have used them several times.”
–Dan W.
“I have been there before, and I trust him.”
–Debbie S.
“They know exactly what they are doing. They are very reliable.”
–Edward G.
“They are very friendly, and they do good work. I have been going there for a long time, and I am very happy with them.”
–Estes S.
“I can trust them. If I have a problem, I can come right away.”
–Esther M.
“They were thorough. They explained everything that was done to the car.”
–Karen S.
“I liked Kenzo's customer service.”
–Marci V.
“I just like their service. They're reliable, and they have a lot of integrity.”
–Mark E.
“I think they're straight with me.”
–Mary H.
“They're honest, fair, and trustworthy.”
–Pat G.
“I liked their knowledge and the friendliness of the staff.”
–Paul F.
“They are very friendly, competent, and very personable. The mechanic made sure everything was okay before I left.”
–Peter B.
“I was able to call them, get a hold of someone quickly, and have my car issue addressed in a short period of time.”
–Peter O.
“They were efficient. They had my car done on time, and they did what they said they were going to do. They really fulfilled their role as a good mechanic.”
–Tim H.
“They are knowledgeable. They let you know what upcoming problems may occur.”
–Amber N.
“They did it the same day. They weren't busy, and it was very quick.”
–Dan K.
“What I like is their trustworthiness, they do an evaluation, and they don't try to oversell anything. We've been using them for about 15 years.”
–Jack M.
“He was honest, and the work was very good. I've been using them for years, and I've never had a delay.”
–David B.
“Their efficiency and turnaround time.”
–Matt M.
“I like that I can trust them to do a good job every time I bring my car in.”
–Tim K.
“The owner.”
–Bill T.
“I liked their availability of scheduling.”
–Sue O.
“They are always very willing to listen to what I have to say.”
–Darryl B.
“I like Kenzo and his staff. I think he is an excellent mechanic, and his service is fairly priced.”
–Marcolm J.
“They are pretty honest, good mechanics, and you can always depend on them.”
–Saeed G.
“They do great follow-up after the repair.”
–Karen W.
“They may not be perfect, but they are very honest.”
–Lou S.
“Kenzo is honest, and he doesn't try to sell you service you don't need.”
–Wells
“I have a unique car, and they give me good service.”
–Braummenger
“They seem honest, the car is ready when they say, and they run a good operation.”
–Bernstein
“They got the car done on time.”
–Peter P.
“I've used them for fifteen years, Kenzo is so honest, he is very straight forward, his turn over of staff is very small.”
–Mr. W.
“Service, nice people, helpful, explain everything, never extra charge.”
–Mrs. R.
“They seem to be honest and they are very quick.”
–Mr. A.
“They did a good job.”
–Mr. G.
“I can trust them, they do quality work and charge fairly.”
–Mr. H.
“Service, prices, very honest.”
–Mrs. C.
“Always honest, very helpful, great to work with.”
–Mr. B.
“I like Kenzo very much, they do the work they promise to do.”
–Mr. S.
“I think they are competent, I was a kid and used to work with cars and they always struck me as knowledgeable and whatever the problem is they repair it and they show me what was wrong with the old part to the extent that I have a high opinion of them, very favorable opinion of them, I recommend them.”
–Mr. M.
“I like Kenzo cause he knows what he's doing.”
–Mrs. W.
“They work on the type of car I have.”
–Mr. M.
“They have a good reputation.”
–Mr. S.
“I like the guy who wrote my estimate and the mechanic who took the time to talk to me about what they thought needed to happen and what actually had been done, before and after the work.”
–Mr. U.
“Honest and fair. They know what they're doing.”
–Brett G.
“At tentative, timely and reasonable prices.”
–Marjorie D.
“Their persistence to solve the problem.”
–Faith R.
“Always fix the problem. Very knowledgeable.”
–Debra S.
“The work that they do is the best around.”
–Ed E.
“They were really good I was very satisfied.”
–Maria G.
“Owner is knowledgeable, fair honest. Kenzo is wonderful.”
–Denise Q.
“They are prompt and they are cost conscience and straightforward about what has to be done.”
–Katie B.
“I love Kenzo. They take me on short notices.”
–Juliann C.
“Very prompt and solve the problems.”
–Beverly W.
“Honest.”
–Roger S.
“Competency and honesty.”
–Mark B.
“You can talk to them and know how to fix the problem.”
–Ernest B.
“They explained the problem to me.”
–Randy C.
“I like the service and friendliness.”
–Althea N.
“Very honest.”
–Tony F.
“Knowledge and honesty.”
–Paul H.
“They try their best.”
–Susan W.
“The same guys for 15 years or more.”
–Brooks M.
“I think they're honest.”
–Stewart W.
“I have Toyotas. They know Toyotas. Kenzo and Ken are the best.”
–Steve R.
“Very friendly, do good work.”
–Margie K.
“They're prompt, seem to be honest and do good work.”
–Jack A.
“They're excellent, I've never had a problem with them, and it's run by a Japanese guy what can I say.”
–Richard B.
“The service and price.”
–Lisa B.
“Reliability.”
–Eric C.
“They are friendly, always ready for you.”
–Judy D.
“Quick, honest, reliable.”
–Gigi F.
“They're good mechanics and honest.”
–Katherine H.
