J & J's Final Coat Painting, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2004 and March 2010. Customer last names have been initialized for privacy.

“They explained everything. The colors they helped pick out for the building were perfect. They remembered to remove the awning and everything. They did a great job.”
–D.V.D.
“I have used him a couple of times. I like his attention to detail. He is prompt at getting back to me. His guys stay on the job once they get started. This is important to me as a general contractor.”
–J.L.P.
“I liked that they were very clean and accurate. They were here every day. They were very organized, and they didn't mess up anything.”
–Baan R.
“They were here when they said they would be. They got the job done when they said they would. Everyone was really friendly, and they cleaned up after themselves. They actually came out and helped us pick out the colors. They did a good job.”
–Barry H.
“The contractor was very attentive. He communicated really well. He was easy to access, quick to answer questions, and he provided us with information.”
–Darcie R.
“They were on time. The painters did a thorough job. They suggested the color scheme, and we like it very much.”
–Lani R.
“The workers were really great. They were clean, professional, and they did their job.”
–Jean B.
“They had painted the inside of our house before. They did such a great job that when we wanted the outside painted, we had them come back.”
–Phil W.
“They were on time. They did everything perfectly. I've used several painters, but they were the only ones that did the job correctly.”
–Terry M.
“I thought they did a good job. They were professional, and they finished in a timely manner.”
–Janis T.
“They were thorough, and they took their time.”
–Joe C.
“I had no second thoughts about giving him the key to my house. The owner was a very bright guy, and he got the job done on time.”
–Cliff C.
“They did good work. They were fast and neat.”
–Joe G.
“I liked everything about them. They did a great job.”
–Norma G.
“They were very efficient. They did three coats of paint.”
–Len G.
“They were very professional, responsive, and on time. The bidding process was easy. Overall, I thought they did a great job.”
–Rachel H.
“They did a good job. I thought they were excellent.”
–Myron L.
“They did a very good job. They masked everything, and they were on time. I thought the price was good too.”
–Allen L.
“They were quick, and they got the job done.”
–Morton M.
“I liked the people, their workmanship, and just everything.”
–Kris P.
“They were very professional. It was done exactly when they said it would be done.”
–Julie R.
“They were clean, on time, and professional.”
–Kelly B.
“They were prompt, professional, and they did a good job.”
–Barrett G.
“They were timely. They did a great job, quality wise. They always kept me informed.”
–Scott M.
“They did everything they said they would do.”
–Gordon S.
“They were quick at getting the job done, and they didn't overspray.”
–Lloyd T.
“They were very courteous and nice. They did a good job.”
–Daisy W.
“The workmen were good and very polite.”
–Jack W.
“They got in and out quickly.”
–Tammy B.
“His workers were very friendly and courteous. They did a good paint job.”
–Eleanor G.
“I think they have reasonable prices, and they do a good job.”
–Kathy L.
“They were on time and pretty efficient.”
–Andy M.
“They got the job done in one day.”
–Kelly C.
“They got the job done quickly.”
–Ruben G.
“They are clean, their contracts are real professional, they have good warranties, and they did the job real quick.”
–Robert C.
“They came when they said they were going to come, and they were very meticulous.”
–Sharon K.
“All of the personnel. Everyone from Jill, to Joe, to the one who prepped the house, to the painters, we liked them all. They were very professional and cleaned up well. Joe was very helpful in selecting colors that we liked.”
–Shirley M.
“The painters seem to be pretty thorough.”
–Dorothy O.
“They were prompt, on time, and did a clean job.”
–Jim B.
“I felt that their pricing was reasonable, and they were obviously looking for repeat business.”
–Milt H.
“How they did it.”
–Katherine K.
“Nice people who really tried to accommodate and be pleasant. They did great work. Joe was so nice and pleasant and did what he said he would do. I would highly recommend them to anyone.”
–Dorothy M.
“The quality of their work.”
–Diana O.
“The attention to detail. Joe shows up when he says, which is novel, and I thought it was well managed.”
–Hal W.
“The overall the quality of the job. The guys were here at 7:30 am, worked the day through, and kept the place clean.”
–Jim D.
“Quick and professional.”
–Karen F.
“When the owner came out he took his time and he was very detailed oriented. The workers were polite, professionals and the price was fair for the job they did and I was completely satisfied.”
–Ellen C.
“They were friendly, their prices were good, and they were detail oriented.”
–Jeff E.
“They were all wonderful, efficient and caring. They were very thorough.”
–Sharon G.
“The quality of work.”
–Jack P.
“I thought the crew was very nice and agreeable people to have around. They did a nice job, especially in the kitchen.”
–Jane B.
“They did good detail.”
–Margaret G.
“They were prompt, they did an excellent job, and they took in consideration of my particular needs.”
–Rene D.
“They made sure that everything was cleaned up before leaving the job. They were very professional.”
–John D.
“Reliability.”
–Daren T.
“They returned my calls promptly, they have high quality paint and do detailed work and they keep me informed.”
–Pan A.
“They responded to my requests and I was very satisfied.”
–Ken G.
“They are very thorough and professionals.”
–Ray M.
“They were service oriented.”
–Liz K.
“They tried very hard to be very thorough with the painting job.”
–Lynn G.
“They were nice to deal with. They came in and did what they were supposed to do when they were supposed to do it.”
–Marie A.
“They were professional, and they got the job done quickly.”
–Joanne F.
“The quality of the work, their promptness, and professionalism.”
–Rex F.
“They were timely, conscientious, friendly, and they cleaned up after themselves.”
–Robert H.
“They were easy to deal with and highly recommended.”
–Gordon K.
“They are friendly, prompt, and professional. They do what they promise to do.”
–Don K.
“They were timely, clean, quick, and they have integrity. Also the quality of the work was good. They came back to fix things they missed.”
–Karen L.
“The quality of the work, the workmanship, the efficiency, the timely work, and the competitive prices.”
–Victoria S.
“They cleaned up when they were done, and the quality the work was good.”
–Judy T.
“The crew was courteous. They were also careful, on time, they paid attention to detail, and cleaned up when they were done.”
–Lorraine W.
“They were quick, neat, and they did a great job.”
–Rick W.
“They are honest, open, and responsive.”
–Ben G.
“They were prompt, neat, and very professional. I picked out a color for the porch that looked terrible when the job was done. Joe came out, picked another color, and repainted it. Now it looks great. They went above and beyond for me.”
–Mara L.
“They were very helpful.”
–Bernice D.
“They were in and out quickly, and they cleaned up afterwards.”
–Bill H.
“Very professional, it was easy to work with them, they did a good job.”
–Stacy A.
“I liked the quality of paint they used, we're so happy with the way our house turned out.”
–Linda B.
“They did a good job.”
–Sue B.
“They did a good job and they were very friendly.”
–Randy B.
“They came when I wanted them to they cleaned up really well they got it done fast.”
–Ellie B.
“They were so efficient and clean.”
–Dale B.
“He did a good paint job.”
–Steve C.
“They were very easy to work with, helpful and they cleaned up after themselves; the whole thing was very pleasant.”
–Pat C.
“They are the nicest people, I've used then three times now, they come in, do their job and they leave your house spic and span. They're perfect - 10 isn't high enough.”
–Hope D.
“I appreciated being met by the owner, they were fast, they did quality work.”
–Mike D.
“They were thorough, professional, did as promised, and they cleaned everything afterwards.”
–Joe D.
“I liked the service, I liked Joe, and the painting is wonderful.”
–Bill D.
“After we agreed on the quote, it was paperwork-free on my part.”
–Empire Business Center
“They came, did their job, explained everything, and it worked out nicely.”
–Dolores G.
“The work was good, I was very happy with the paint job.”
–Peter H.
“We were very happy with the work they did. Just give them 10s on everything.”
–Claudia H.
“The employees were very easy to communicate with.”
–Robert J.
“The quality of their painting.”
–Scott K.
“They were quick.”
–Janet K.
“They were professional, careful and clean.”
–Sharon K.
“They came when they said they would, they finished the job and the foreman was particularly great.”
–Lisa M.
“I like the way they do business.”
–Flora M.
“They were clean, it was a very fast process.”
–David S.
“They were great, on time, did it quickly, were careful, and cleaned up.”
–Matt S.
“Their workmanship, the quality of the paint, and the final job looked great.”
–Woody S.