The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2002 and March 2010. Customer last names have been initialized for privacy.
“I liked their pricing. It was right for what we were looking for. They were very responsive, they did our estimate quickly, and they started the job on schedule. They finished the work on budget and the crew was on time. They were clean and they didn't leave a mess. They were flexible and easy to work with. We were able to bounce ideas off of the owner. He was very helpful.”
–Brian G.
“We are using them again to do another job for us. They have a good crew and they do a very good job. They are clean and on schedule.”
–Carole L.
“They did a great job. We were very satisfied. They were clean and they finished the whole job in a day, which was great. I also liked the person we dealt with. He may have been the owner's father. He was great.”
–Diane F.
“They were in and out. They did a good job, no mess and no problems.”
–Don E.
“I've used them before. They take care of things, they are nice guys, and they are easy to work with. They do a really great job. I couldn't ask for anything more.”
–Doug F.
“We've used them many times in the past. They are very efficient and they get the job done. When there are little things that need to be touched up or you need something extra done, they take care of it.”
–Elmer S.
“I liked that they were on time and didn't play around. They were clean, honest, and they got the job done. I've used them twice. I liked Harold. He was a very nice man.”
–Eva Z.
“We've used them more than once. They are very thorough and fast. They do a lot of preparation work and a good clean up. They leave the place immaculate. The painters and the owners are very nice people.”
–Jack H.
“They were great. Harold was super friendly and warm. Their quote was really fair. They came out and did the work right away. They were fast, professional, and clean. There wasn't one single thing that I could complain about. I've recommended them and Diamond Certified to a couple of people who were looking for a painting contractor. I plan to use them again in the future.”
–Jennifer L.
“They did a great job. They were extremely professional and neat. They actually did more than we asked for. Everything was talked about and discussed before they started the work. They finished the entire house in just two days. Everything was excellent.”
–Jim P.
“The overall job was great. They were very professional. I liked that they wore uniforms. I was very happy with everything. I even recommended them to a very picky neighbor, which says it all right there.”
–Juanita S.
“The outcome of the painting, they worked hard and they were thorough. The employees were very professional. I found their quality and professionalism to be outstanding.”
–Lynn Z.
“We've used them several times. They do what they say they will do. They are prompt and they get back to us quickly with any questions or issues we may have. They also correct things as needed. They are easy to work with. It is a high quality service and product.”
–Mary A.
“Everything, they are responsive, quick, clean, knowledgeable, and easy to work with. I'm planning to use them again in the future.”
–Nikki C.
“They came highly recommended from a close friend. They didn't let me down. I liked the fact that they were clean and professional. They were very nice young men.”
–Norma R.
“The very high quality paint job.”
–Barry C.
“They did great work, they started and finished when they said they would, and they were easy to deal with.”
–Betty C.
“I liked their promptness and their thoroughness.”
–Dan T.
“They came in and worked fast and efficiently. They did a good job.”
–Derek S.
“From my perspective, they are outstanding. I spent three years looking for a painter who could meet my expectations. That includes neighbors such as Armstrong and some of the bigger ones. In the end, they all fell by the wayside, not so much because of the bids, but also because of their follow-up after the bid. J & D met or exceeded all of my expectations. They took complete responsibility for every aspect of the job and they came through with everything they promised when they did the bid. It wasn't the cheapest, but it was fair. They were professional and top-notch people to work with every bit of the way.”
–Jim W.
“His painters were the ones we had the interaction with. For the most part, they did a good job. We were satisfied with the quality of their work.”
–Ben C.
“They were very efficient.”
–Conrad C.
“They are efficient, they clean up well, and they are easy to deal with.”
–Dick P.
“Their price was fair. They did very high quality work and they were very quick. The owner has integrity. They did the entire house in one day. They did everything great.”
–Craig W.
“They were efficient and professional. I thought they did an outstanding job.”
–Melvin S.
“They are very efficient. They do what they say they will do. They are professional, reliable, and conscientious.”
–Karen B.
“They are efficient and quick. They give a professional bid. They do a good job.”
–June M.
“They are very professional, on time, and thorough.”
–Parvin B.
“They show up and they do what they say they are going to do.”
–David S.
“I like that he is responsive. He stands behind his work. He is great about communicating with the neighbors and the tenants.”
–Dina S.
“They showed up promptly, worked quickly, and they cleaned everything. After they left, it was like they were never here.”
–Nina B.
“They were professional and courteous. They delivered what they promised.”
–Debbie S.
“They did a good job. They met my expectations.”
–Bill G.
“He is a class act and so are his guys. They are on time, very professional, and clean. They clean up after themselves.”
–Gage G.
“Everything, and they were on time. They did an accurate estimate. They were polite, safe, and very helpful with the color selection.”
–Mark Z.
“They are friendly and clean. They do good work. They basically do what I ask them to do. I've used them several times.”
–Joe M.
“They did the job well. They were thorough, on time, and the prices weren't extravagant.”
–Charles C.
“The most important thing was their flexibility with the tenants. They were willing to schedule with them and not inconvenience their operations while doing the work. Their price was good and they did good work.”
–Panette T.
“They were punctual and their time frame was wonderful.”
–Irene O.
“They were clean and priced right.”
–Katheryn C.
“They did what they said they would do. They were on time and they did a good job cleaning up.”
–Alan M.
“Price.”
–Jeff L.
“Thorough and quick.”
–Jeff A.
“They were on time.”
–Norman M.
“They were on time, very professional and they did an outstanding job.”
–Roy H.
“They work so well and do a beautiful job.”
–Lola G.
“I owed them a lot of money and they said 'Let's put it on hold until spring, when we do the rest of the work.' He was very nice. They are very professional. They did an excellent painting job. They were far more professional than other companies we have worked with.”
–Jim H.
“Their service and the way they handled painting during the rain. They finished up well.”
–Ray J.
“Straightforward, efficient, and no complications.”
–Richard M.
“They did what they said they were going to do. They were honest, on time, and efficient.”
–Cameron S.
“They were timely, efficient, and nice people.”
–Frances J.
“They just did everything right the first time. The price was reasonable, very competitive. I couldn't ask for anything more.”
–Tony M.
“The customer service, the personal attention during the initial estimate. They did everything just fine.”
–Paul J.
“They move in, work very efficiently, and move out. I asked if they would do something extra for me and they did it. I asked if one of them would be able to go out and spray my garden furniture. They asked their boss and came back and said,"It would be our pleasure. This is your early Christmas present.'”
–June M.
“Very professional. He did what he promised to do. If there were any problems he took care of them. I have never had any problems with them. If there was a problem with a painter that he hired, he fixed it and took care of it. I am satisfied.”
–Mrs. P.
“They were prompt and professional. They are pretty good already.”
–Bruce M.
“The fees, the cleanliness, and they did the job right.”
–Ed O.
“Their promptness and their quickness.”
–Chris R.
“They did what they were supposed to do and we were well satisfied with their work.”
–Paul A.
“Harold is very easy to work with. He is very accommodating. He goes over the work with you. If you have any questions, he'll talk to you. He is accessible, and very responsive.”
–Frances B.
“They arrived on time and left on time.”
–Allene W.
“He did the job in a timely manner and it was professionally done. I didn't have to go back and ask him to do anything.”
–Mr. H.
“They are pretty easy to work with.”
–Curt F.
“Their service was nice. I liked their service.”
–Mr. W.
“They were able to complete the work very quickly. They completed the work in spite of bad weather. Overall it turned out lovely.”
–Alan M.
“I called and they came.”
–Greg B.
“The workmen were very nice.”
–David S.
“They were excellent. I liked the crew and he put a lot of people on the job. I appreciated that job.”
–Jean M.
“They were fast.”
–Lali M.
“The entire service and workmanship.”
–Michael W.
“They did what they said they would do; prices were fair; you deal with the owner.”
–David S.
“Timeliness, cleanup, everything.”
–Dave M.
“Everything was perfect. They were responsible, showed up on time.”
–Mark Y.
“They sent a good crew out and got it painted in 1 day.”
–Bill M.
“They were responsive, communicated well and the work was high quality.”
–Dina S.
“He sticks with estimate and everything goes smoothly. He came out and fixed a couple of small gliches which I really appreciated.”
–Charles C.
“Speed and efficiency.”
–Mark C.
“It was ultimately done to my satisfaction.”
–Wendy W.
“They were very polite, neat, and very thorough. They came back to touch things up.”
–Sallie R.
“Quick service, on time, on the job.”
–Ben C.
“Harold is very receptive to making sure things get done right, there were a few things I wasn't happy with and he had them taken care of immediately.”
–Amy H.
“Harold is a man of his word.”
–Ron M.
“They're dependable and on time; they clean up afterwards.”
–Elizabeth S.
“They were well prepared and came right away.”
–Parvin B.
“The owner is very responsive.”
–James V.
“I like the integrity of the company, they're cooperative and pleasant to work with and responsive if we have problems, I like that our needs are taken into consideration.”
–Warren G.
“They were punctual.”
–Scott H.
“The owner is very easygoing.”
–Robert B.
“They were very efficient, and didn't fool around.They came in, did the job, and left.”
–Ethleen E.
“Harold is extremely professional, very positive, and he make sure everything's right with the customer. I liked that they were on time and they do what they said they would do.”
–JeanMichel L.
“They've been doing a lot of painting for me for six years, and they have a track record for superb service.”
–Michael W.
“I liked that they showed up on time, completed the work on a timely manner and good quality of work.”
–Liz P.
“They did a good job. They came in with a lot of people and got the job done quickly. There was a problem that they caused, and they were willing to work with me and they didn't try to make me pay before they fixed the problem. I felt that was so important.”
–Pauline P.
“He was reliable, he did everything he said he would in the time he said he would, he was professional, courteous, friendly, helpful and patient in picking the right colors, and his preparation was outstanding. We would definitely use him again and I recommended him twice, they both used him and have nothing but good things to say.”
–Richard H.
“They were professional and on time.”
–Billy W.
“They were on time, fast and cleaned up when they were finished.”
–Sheila K.
“Herald, the owner was easy to get along with and the customer servcice was great.”
–Laura G.
“They were fast.”
–Christine F.
“They came in and got things done, and they put good protection on the house before they did the painting.”
–Larry M.
“They were prompt and responsive when it came to fixing all the problems.”