The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2008 and March 2010. Customer last names have been initialized for privacy.
“They showed up on time and did the work well. There were no surprises.”
–Greg R.
“They were very clear in pinpointing the problem.”
–Jack H.
“They are very capable. They do stuff that not everyone knows how to do. They are very qualified.”
–Jack A.
“Clear communication, well-managed expectations, and they were on time. They were competent and confident.”
–Jeff H.
“The guy knew what he was doing.”
–Lee H.
“They were prompt, polite and efficient. They did everything I needed to have done and they did a very good job.”
–Marion M.
“They were perfect. Everything I wanted done was done. They cleaned up and the work they did was very nice. They are very nice people.”
–Paula T.
“They came when they said they would and they stayed on top of everything.”
–Steve A.
“They were on time and neat. The work was high quality. I like that they are Diamond Certified.”
–Steve L.
“They were nice people. They seemed like they really knew what they were doing. They did good work. I thought they were very easy to do business with.”
–Sundew M.
“The young man who came out was there when he was supposed to be. He was punctual and friendly. I don't want to get off track, but being a middle-aged woman, I feel like contractors tend to take advantage of people and try to sell you things you don't need. I feel like I should come to the door with a tool belt on so they think I know what I'm doing. With Integrity I didn't feel like that at all. They came in, did the job and they were very straightforward and helpful.”
–Susan D.
“They were prompt, friendly and efficient. They are Diamond Certified.”
–Toni S.
“They were on time. They seemed to work efficiently and the pricing was what I expected.”
–Cathy P.
“They were very good, knowledgeable and efficient. They got the job done in a timely manner.”
–Christy W.
“They did quality work.”
–David B.
“They were prompt and courteous. They did excellent work. They stand behind their work.”
–Gene P.
“They seemed to know what they were doing and they were pretty responsive. They were very accommodating. They said that they didn't have any openings, but they made an extra trip just to take care of us.”
–Greg W.
“They got the job done quickly.”
–Julie G.
“They did what they said they were going to do.”
–Sam H.
“The owner was a good guy. He actually came out the first time to do the work. It was just a matter of changing some switches and he did it himself. It is always nice when the owner is involved. They did a good job and it was reasonable. The price on the big job was not cheap, but it was fair.”
–Lawrence C.
“They were prompt and very good with pricing. They were clear and accurate. They didn't do anything extra that didn't need to be done.”
–Beth B.
“The fact that I already know them, I am in construction, and they are one of our subcontractors that we use frequently. I liked that they could get out here quickly and get it done.”
–Chris B.
“They were on time, polite and very courteous. The owner knew what he was doing.”
–Gary G.
“They got the work done when they said they would and they seemed knowledgeable.”
–Vanessa G.
“They were very pleasant people.”
–Susan A.
“They have always been fair in their assessment and pricing. They get the job done in a timely manner. They are pleasant to do business with.”
–Joan
“They were prompt and knowledgeable. They knew what they were doing when they got here. They got the job done.”
–Bob A.
“They were pretty quick to get everything done. They showed up when they said they would, and their prices were pretty reasonable.”
–Carol L.
“They came out and did the job. We were happy with what they did.”
–Carolyn
“I have a lot of confidence in the fact that he knows what he is doing.”
–Christine O.
“They did what they said they were going to do. They were polite and accommodating. I felt like I could trust them.”
–Courtney W.
“They were prompt, and they did a good job. They were very courteous and respectful.”
–Dick W.
“They did what they were supposed to do, and they finished their work on time.”
–Howard G.
“The work was perfect. They did a great job.”
–Ingar S.
“I liked their promptness, craftsmanship, and the fact that they cleaned up when they were done. I will use them again.”
–John C.
“The man was honest. He did a great job.”
–Karen S.
“They did the job right the first time, and I liked the people that came over. They were very friendly.”
–Larry N.
“I liked their integrity.”
–Lauren H.
“They were very professional, clean, and knowledgeable.”
–Linda T.
“They are professionals. They are very knowledgeable in their field of work.”
–Mylos S.
“They were very polite, clean, and they picked up after themselves. They were very nice people to do business with.”
–Paula T.
“They did the job competently and for a reasonable price.”
–Roger R.
“I liked that in a difficult situation, they arrived right away. They also did quality work.”
–Sandy C.
“They are fantastic. I can't say enough about them. They seem to be very honest and hardworking.”
–Sonya
“I thought they were very straightforward, and they did a good job. They explained things so my client could understand.”
–Susan V.
“I liked their response time. I thought they were awesome.”
–Toni S.
“I liked the owner a lot. He did the work personally, so I felt really confident about it. He did a good job.”
–Barbara S.
“They came when they said they would, and they finished quickly.”
–Bill W.
“They were very responsive, and they arrived when they said they would. I felt they were very honest. I was very happy with them.”
–Bob G.
“I liked Jerry.”
–Bud S.
“He is responsive, reasonably priced, and he is always there when I need him. I have used him for years. They are just a great company.”
–David D.
“They were good.”
–Dawn A.
“The guys responded and came over. Everything was done very professionally.”
–Don G.
“They were local. They were very straightforward about what I needed and what they could actually do. They were also prompt.”
–Eleanor H.
“They showed up on time, they knew what they were doing, and they did it. Also, they were efficient and friendly.”
–Jim C.
“They are prompt, very clear with communication, and they seem to have competitive pricing. They get the work done right the first time.”
–Joe K.
“Very organized, professional, and Jerry formats his paperwork well. We have worked together a lot, and we have a great relationship.”
–Jon T.
“They were responsive. They did what they said they would do.”
–Lisa T.
“They communicated well. They were on time, they did a good job, and they cleaned up. Overall, they were very responsible.”
–Marilyn Y.
“They do the job the right way. They know what to do. I think they are good. They are always on time, and their prices are good.”
–Maryam B.
“Everything, the service, the people, the technicians that came out, all of them were prompt and helpful. They explained electrical things that I didn't understand. Also, they went out of their way to work on a permit with PG&E. They were fantastic.”
–Penny C.
“I liked his personal touch. He figured it out, where as PG&E couldn't. He fixed it right away. I liked his style of service. I was very happy with him.”
–Richard F.
“They did it in a timely fashion and fairly quickly. I remember them being there. They did it and then they were done.”
–Timothy B.
“They were on time.”
–Chris M.
“I like their integrity. Jerry and his crew are great individuals.”
–Greg G.
“They did exactly what they said they would do, and it was good.”
–James S.
“They were able to come out quickly. They came out during the holidays.”
–John C.
“He did what he said he was going to do promptly and with a smile.”
–Kasey B.
“The owner was very technically sound and personable. I used them for a small job.”
–Mark
“Their thorough technical knowledge, they are better than the average person.”
–Paul H.
“They came when they said they would, and they did a good job.”
–Ruth J.
“They seemed like they knew what they were doing. They showed up on time.”
–Wanda S.
“They came out quickly, and they did a very professional job. The owner, Jerry, was a very nice man.”
–Chris M.
“They answered the phone, and they came out when they said they would.”
–Jeff B.
“They were on time, and they did a good job.”
–John S.
“They are efficient and straightforward.”
–Larry B.
“They show up on time, and they do the job correctly. I think they do a nice job.”
–Stephen F.
“They are professional, on time, and they use quality components.”
–Steve V.
“Quick response, and they are easy to get in touch with. They have good customer service.”
–David G.
“They were prompt.”
–Jeff
“They did their job properly.”
–Jim
“Their workers were very personable.”
–L.J. N.
“I liked their on time performance. The last guy who came out to my house was really proficient at his job.”
–Mike R.
“The guys really knew what they were doing. They were pretty friendly.”
–Mike S.
“They were prompt, and they seemed like they knew what they were doing.”
–Norman S.
“I liked their personalities.”
–Shirley C.
“He is fairly responsive.”
–Steve A.
“When you call them, they sound very businesslike. They are good at scheduling appointment times. They are very prompt, and they handle things quite well.”
–Susan A.
“I liked Jerry and his responsiveness. They also offered a fair price for their repairs.”
–Tom M.
“Their response, and they are friendly and helpful.”
–Cathy F.
“I thought they were prompt, reasonable, and they completed the job quickly.”
–Dale E.
“Jerry, the owner, is knowledgeable and easy to work with.”
–Larry P.
“I thought they were very knowledgeable about my system.”
–Madeline R.
“They were prompt, they did the assigned work right away, and they didn't make a mess. They also cleaned up after themselves.”
–Peter K.
“I thought the person was very respectful and efficient. He did not waste any time.”
–Richard M.
“He came right away.”
–Rita C.
“We dealt with Jerry. We liked him.”
–Robert S.
“They were responsive.”
–Elena G.
“Clear scheduling, professional work, and they provided suggestions for improvement.”
–Eric T.
“The guy came when he said he would, and he fixed the problem.”