Independent Drywall Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between October 2004 and March 2010. Customer last names have been initialized for privacy.

“They just did a really professional finish. The supervisor came out and double checked the work afterwards to make sure it was done right and everyone was satisfied.”
–Barbara K.
“They did a good quality job.”
–Chinn
“Their work product was excellent and they showed up when they said they were going to. They got in and got out. They did it in two phases. They were spot on in both instances. They were as good or better than any other drywall contractors we have ever seen. Their customer relations were very good and the owner was very good. The workers knew what they were doing. The owner stayed on top of the workers.”
–Grant W.
“They answered my call right away and they came out right away. They gave me an estimate and finished the job when they said they would. They did everything right.”
–Jim A.
“They were reasonably priced, they came when they said they would, and they finished on time. They brought the correct materials, they cleaned up, and they were very friendly. I was very happy with them.”
–Joel P.
“I liked their customer service and their attitude about pleasing the customer. Their response to my request was fast. I felt like my needs were listened to and addressed very successfully.”
–Karen H.
“They were professional in all respects.”
–Ken G.
“They did what they said they were going to do and they did it in a timely manner. They did a good job.”
–Larry L.
“Fast, efficient, and good prices.”
–Lucy W.
“They were really prompt. I called them and they got here on time. He drove from Santa Rosa to Gualala every day that I needed him. They were great people to work with. I refer everybody to them. They did a good job. I was very happy.”
–Pat C.
“They were timely, they showed up when they said they would, and they were in and out in two days. The job was done really well. We were very happy with it.”
–Roger W.
“They were prompt, on time, clean, courteous, and very professional.”
–Steve H.
“They are responsive to our needs. They are fast and dependable.”
–C.C.
“He got the work done in a timely manner. He came back to repair anything that needed to be repaired quickly.”
–S.C.B.
“They came all the way out to our house and did quality work.”
–Jon L.
“They do what they say they are going to do and they do it on time.”
–Neal G.
“The communication was good. The quality of the work was as good as anybody's. Don was there a lot. He was able to talk to the crew and the finishers. It was a positive experience. I would definitely hire them again.”
–Russ H.
“I think it was basically their availability, I felt like they were right there and interested in doing a good job. They were very customer service oriented.”
–Jason R.
“They were very straightforward in their bid. They kept their promises and did what they said they would do.”
–Joe R.
“They were nice and Don came to check on everything.”
–Pinky P.
“They were professional, on time, and clean.”
–Steve P.
“They are reliable.”
–S.M.C.
“He showed up when he said he would.”
–George V.
“They are flexible.”
–J.B.L.
“They were on time.”
–M.S.C.
“They came out here when they said they would and did excellent work. The owner even came back and followed up to make sure everything was done right.”
–Joanne A.
“Good quality, fast, efficient, and honest.”
–Mike C.
“Just their promptness and professionalism.”
–Steve H.
“The quality of their work, and they follow through to make sure that everything went well.”
–Barbara K.
“They did a good job.”
–Kathryn K.
“They were available to do the job, and they did it correctly.”
–Marcia L.
“Professionalism, their work was very good.”
–Gen P.
“They were very responsive. They got back to me when I had questions.”
–Jason R.
“The owner was very honest. He gave us a good quality product for the job. The people were very pleasant, nice, and they just did a good job.”
–Steve S.
“They were quick. The job was well done, and the estimate was accurate.”
–Laura Y.
“I felt like we were treated fairly. The cost was definitely reasonable for the job that they did.”
–Brian
“They showed up on time, did a good job, stuck to the estimate, and cleaned up when they were done.”
–Chester
“The guys that hung the drywall did a good job.”
–David
“I like how they do their work. I feel confident using them.”
–G.R.P.
“Prompt service.”
–J.P.B.
“They stood behind the contract, and they did the work very timely and professionally.”
–Jacob
“They were here quickly, and they did the job well.”
–Linda
“They got the work done.”
–R.B.I.
“They did what they said they were going to do.”
–R.G.O.C.
“I've been using them for years now. They're honest, professional, and reliable.”
–R.J.C.
“They showed up on time.”
–R.S.C.
“I liked the personal service.”
–S.C.B.
“They came out promptly and followed through when the work was done.”
–S.M.C.
“They were here on time, reasonably priced, and they got the job done.”
–Susie
“They were very responsive. With drywall companies, it's usually hard to get them out quickly. For our business we needed them right away, they were there for us and the price was right.”
–Eric S.
“They did their job and got out.”
–Jim H.
“I like the friendly people.”
–Mike L.
“His quote was competitive. He met his schedule and finished on time.”
–Tania V.
“I enjoyed the helpfulness, honesty and the reliability.”
–Christine G.
“Fair price, prompt service, quality of work.”
–M.B.A.
“They responded on short notice. Everything was perfect except for clean-up.”
–John S.
“The quality of the hanging and Don's attitude, wanting to make me happy and taking care of everything.”
–V.L.C.
“They were on time and fairly professional.”
–Bill F.
“Professionalism, good attitude.”
–B.B.D.
“Prompt service.”
–C.J.R.
“They got the job done fast.”
–C.H.
“I know the owner and we've worked together. He tries hard.”
–C.C.
“I like their ability to get in and get the job done.”
–C.C.L.
“Responsiveness, good price.”
–G.P.P.
“The service was very fast.”
–J.J.
“They helped us out at the last minute.”
–J.M.A.
“They worked fast.”
–Mary E.
“The boss is always nice to deal with.”
–D.S.C.
“The finish job was good. Don was polite and responsive.”
–Judith T.
“They showed up on time and did the work well.”
–M.F.H.
“He responds quickly.”
–Ron C.
“The performance was great.”
–Stewart B.
“They did a satisfactory job.”
–W.C.C.
“The owner was personable and did what I asked.”
–Theresa W.