The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2008 and March 2010. Customer last names have been initialized for privacy.
“Tony gives very personal service, given the field that he's in. He knows his stuff.”
–Dave A.
“His willingness to be here whenever we need him.”
–Evan D.
“Competency, they did a pretty good job.”
–Jerry H.
“Expertise, my wife and I were very happy with everything that they did.”
–Jim B.
“His personality and his knowledge.”
–John C.
“He is personable, professional, and on time.”
–John M.
“Tony was incredibly responsive. He really wanted to do the job right, the way we wanted it done, and he did it.”
–Kyle B.
“Can we give him a '12'? Tony was wonderful. His services went above and beyond to make sure that we got exactly what we wanted. He has come to assist us in every instance where we needed help. He made absolutely everything work the way we wanted it to, and he did whatever it took to accomplish that, including crawling through the wall space.”
–Michael B.
“Trust, the information that he gave me was honest. I had no doubts about what he said. He was on time, and he gave excellent service. I am a rating fan. I spread the word to other people about the quality of the work that he does.”
–Mike M.
“His follow-through, he was also very thorough and fair. If there was a problem, he would make sure it was right. He's pretty sharp. He was punctual. He called to let me know what time I could expect him. He stayed until the problem was fixed and the installation was complete. He's one of the best at what he does.”
–Rich P.
“He is very friendly, warm, and his prices are very fair for the products that he sells.”
–Robert T.
“I was delighted with Tony. Everything went right. He was technically sound, amiable, willing, and trustworthy.”
–Stan H.
“Their creative suggestions, good solutions, and good follow-through.”
–S.C.
“All my questions were answered and everything I asked them to do, they did.”
–Joe B.
“Their humanity, Tony Probst was knowledgeable and friendly.”
–John A.
“He is very responsive, and he has a lot of good knowledge.”
–Paul C.
“Tony is a very professional guy who knows what he is doing.”
–Patty B.
“He had current information about the products we wanted.”
–John G.
“I call and Tony comes. He is always available, which is why I use him.”
–Judy G.
“They knew what they were doing.”
–Susan J.
“We got everything we asked for.”
–Victoria N.
“They kept in contact with me after the installation. I liked how they asked if I was happy and if I had any other questions.”
–Kathy P.
“Tony is awesome. He is very attentive, and he works quickly.”
–Daniel R.
“The service was great. It was a wonderful experience. I would use them again in a heartbeat.”
–Gary J.
“His technical expertise.”
–S.E.S.
“His amiable personality.”
–John A.
“It is a very personal service. He comes to your home and develops whatever you need based on your desires.”
–Dave A.
“He really knows what he is doing. He calibrated my entertainment unit perfectly.”
–Alex B.
“We called him in for expert advice regarding our television. He was very helpful. He really knows what he is doing.”
–Jeffery B.
“I liked their prompt response.”
–Tom B.
“I liked that Tony was very efficient and thorough. I enjoyed the customer service aspect.”
–Jim B.
“Knowledge.”
–John C.
“He's responsible, professional, and personable.”
–Weldon C.
“I liked that Tony was very knowledgeable.”
–Paul C.
“His quality of work is excellent, and he is easygoing.”
–Jim C.
“He's knowledgeable and willing to come over at a moments notice.”
–Evan D.
“He is very comprehensive.”
–John E.
“He calibrated our television perfectly.”
–Jean E.
“Tony was very helpful. He has excellent customer service skills. His technical expertise is also very good.”
–Robert F.
“They demonstrated a competence in the technology.”
–John G.
“I liked how knowledgeable of the product Tony was, as well as being extremely professional. I also liked how perfectly it was installed.”
–Mark G.
“Product knowledge.”
–Nick G.
“I liked how knowledgeable Tony was. He really helped me out with a lot of things.”
–Eric H.
“They were responsive and timely.”
–Bob H.
“His expertise, and his knowledge base is extensive. Tony is just a top notch guy.”
–Brett J.
“They fulfilled my order.”
–Kay L.
“Tony knows a lot, which honestly comes through in his work. He is also down to earth. We felt very comfortable with him. After the sale, he didn't disappear on us. I would recommend his services to anybody.”
–Ken L.
“As soon as I called, he was here. We were really happy with the outcome. I was very satisfied with our experience with Tony.”
–Mike M.
“Tony is a good guy. He lives up to his word.”
–Ed M.
“I have used Tony several times, and I like the quality of his work. Tony doesn't use inferior equipment.”
–Frank M.
“Tony's knowledge, and he does what he says he will do. That's rare these days.”
–Mike M.
“Tony came and did what we asked him to do. He is a great guy.”
–Alice M.
“I like his professionalism and demeanor. I just love him.”
–Merrick O.
“He is very knowledgeable.”
–King O.
“I enjoyed Tony's knowledge and efficiency. I was very satisfied with the finished work.”
–Terese P.
“The end product was solid. I am delighted with my system. Tony is great.”
–Jim P.
“Tony was quick. He fixed the problem with my television.”
–John P.
“Tony seems like a nice guy.”
–Donna P.
“His knowledge and pricing.”
–Rich R.
“I've recommended him to three other people. He knows what he is doing. He is also very friendly.”
–Ian T.
“Tony was able to acquire the specific parts that I requested. I liked how he did his research. He was able to complete the task that I needed him to do.”