Hodges Insurance Services, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2002 and September 2010. Customer last names have been initialized for privacy.

“Whenever I call, they act like they know who I am. No matter how busy they are, they always get back to me.”
–D.W.M.
“They are delightful and people oriented. They have people skills. I am not just another number. They listen to what I need and want.”
–David F.
“They aren't afraid to address issues. They get back to me promptly. They help with employees individually. They're great.”
–D.O.S.
“Valerie is to die for. If we ask a question, she explains everything. Stewart is a great guy. He comes out and walks us through everything one hundred times, if that's what it takes. If we still don't understand, he'll do it again. They take the time and they are patient. I think they are just wonderful.”
–G.S.E.
“They were personable and quick. They handled my application quickly. They were courteous and wonderful.”
–H.A.S.
“They provide the complete package of personalized service.”
–K.K.P.
“They are very receptive to any requests. They are accommodating and very professional.”
–M.D.C.
“Flexible, good customer service, and reachable, they are extremely helpful and very professional. They have very good service all around.”
–M.C.F.
“They answer my calls promptly and I get results from them when I call.”
–N.C.N.G.
“I love them and they are always there for me. They are very professional and they have all of the answers. They always come through for me.”
–P.A.C.
“Their customer service, they are super competent. We have used them quite a bit. They are very accommodating.”
–P.C.
“They have the most incredible service and staff that I have ever worked with. They always return phone calls, they always help, and they are so knowledgeable. They are like a one-man band.”
–R.C.P.
“They are very quick to get back to us when we have questions. They explain everything really well.”
–S.N.S.I.
“They are comprehensive and accessible.”
–S.S.S.
“David is one of my best friends in the world after using his services. I have been using them for fifteen years. He treats my company as if it is his own.”
–W.H.
“Their personal service”
–Z.Z.
“Their quick and knowledgeable response, if I email David after hours, he gets back to me.”
–C.S.C.
“They have always been responsive. I had a personal challenge awhile back. They were helpful and they met my needs.”
–C.H.R.F.
“They really listen to me and treat me as an individual. They customize a plan to fit my needs.”
–F.I.
“They have a really good follow-up. They usually return calls immediately. They are pretty accurate. We've been using them for fifteen years. They are really good people.”
–H.C.
“They are always there when we need them. When we have a question, they refer us to the right person or look into the matter for us.”
–L.V.I.
“Personal service and very quick response”
–M.A.W.S.
“I can usually get answers pretty quickly.”
–P.E.I.
“Customer service, Dave makes himself extremely available. His staff is always readily available to assist when there are problems. Even if they can't come up with an immediate solution, they come up with a solution within hours.”
–S.T.C.
“They return phone calls.”
–A.C.G.F.
“They are responsive.”
–Amanda G.
“The knowledge and patience.”
–Michael L.
“Friendly and professional.”
–Barbara R.
“They are very nice and always respond when you need information.”
–Joy P.
“They follow up with you, they make sure you understand the answer, they're very very professional and courteous.”
–Eleanor P.
“Knowledge and personality.”
–Paul H.
“They treat you as an individual.”
–Laverne N.
“They are experts at what they do, their depth of knowledge.”
–Brian P.
“How quick they are to respond.”
–Tabitha W.
“We had some problems with one of our employees who needed special care insurance and they spent days and hours on the phone trying to make that happen.”
–Wally M.
“We get service immediately from them, he spends the time explaining things, our questions are answered, he doesn't waste time.”
–Karen T.
“Friendly attitude.”
–Teresa P.
“Their office manner when you call they take care of things immediately.”
–Anne M.
“They return calls promptly, they've always got an answer for us when we call, they don't say I'll look in to it and get back to you.”
–Lori S.
“Personal service, when I call I get answered, he really handles it.”
–Margot W.
“They're very pleasant to work with.”
–Lezah J.
“Promptness to solving problems in the insurance industry.”
–Randy V.
“Service. They were very very good helping us get set up.”
–Tom G.
“They answered my questions.”
–Lenora A.
“They try to give us the best rates.”
–Robert B.
“They can answer your questions.”
–Frederick B.
“They are responsive. You don't have to wait two or three days to get an answer.”
–Melvin D.
“They are great at explaining and answering questions.”
–Donna F.
“They got us some pretty reasonable rates.”
–Stephen G.
“Easy to work with. Responsive and knowledgeable.”
–Russell H.
“You can call and get an answer which is rare these days.”
–Jorge J.
“They are responsive and have good customer service.”
–Bernice K.
“They are nice and work hard for the customers.”
–Monty O.
“The customer support, they explain everything to you thoroughly.”
–Dana W.
“Respectful, professional and responsive.”
–Debbie J.
“The service is good. They are professional and helpful.”
–Brad S.
“The response is always good.”
–Barbara M.
“They are available.”
–Judy M.
“They don't bug me.”
–Suzanne V.
“Very professional.”
–Bruce R.
“Informative, if they switch you to other companies, to save you some money, they let you know. You don't have to call them and tell them to do it. They're just fabulous.”
–Sharon C.
“I like that they provide information and solutions as opposed to sales pitches.”
–Bill O.
“I get the feeling they're looking out for our best interests.”
–Ken W.
“I guess they do a good job of keeping us informed.”
–Deanna A.
“They are professional and available.”
–Robert C.
“They spent time with us to answer our questions.”
–Shawn D.
“They seem to care. They are quick about getting back to you.”
–Esther F.
“They are very informative.”
–Elke H.
“Professionalism.”
–Kylie K.
“I think they are good at what they do.”
–Ruth M.
“They are responsive.”
–Santiago S.
“Helpful when you need them.”
–James Y.
“Prices.”
–Russ V.
“I think they try hard to please the customers.”
–Anne B.
“The personal service.”
–Patrick S.
“Their information given to us for the best insurance for our employees here.”
–Henig Dental
“They're responsive to our questions.”
–Faith T.
“He has patience in explaining and answering the questions that I had.”
–Jeff J.
“They are responsive and easy to contact.”
–Rick H.
“Personable service, they're on the ball.”
–Marlys L.
“I've known Dave from before, he's very personable, easy to work with and his staff is really strong.”
–Corliss L.
“They pay attention to what we want.”
–Bobby G.
“We know them so they're kind of friends of ours.”
–Don R.
“I like Dave and his one person-staff, Valerie's really easy to deal with.”
–Dennis P.
“They're very knowledgeable. They know their business, and they're very helpful. They always return my calls.”
–B.S.
“They put our needs ahead of their own. They sold us an insurance policy that was the best for us, even though it was less profitable for them.”
–B.P.
“Their service and knowledge.”
–B.B.
“They really know their stuff. Whenever I call them with a question, they have all of the answers. They know all of the ins and outs of medical questions. They've been able to walk me through issues. They know what they're doing.”
–C.L.M.B.
“Their customer service is outstanding. They are responsive. If I have a question, and they don't know the answer, they are quick to look it up and get back to me. They talk to my employees one on one. Sometimes insurance issues are hard to explain.”
–C.S.C.
“They are knowledgeable about all aspects of the insurance industry.”
–C.C.P.
“It seems like we have a lot of coverage in the areas that we need.”
–D.L.T.
“They're wonderful and fair. Their service, when there are questions, they stand behind their answers. David is great. They are the best insurance provider we've ever had.”
–D.C.
“Their personalization and the way they get my issues right, they are good at problem solving. They don't hesitate to take questions from my employees. I have recommended them to several people.”
–D.O.S.
“They are responsive, and they know what they're doing.”
–K.F.C.
“When I call with a question, they get back to me right away.”
–L.V.E.C.
“They are very smart about what they do. They will sit down and meet with us if we have any questions. They are very attentive and very knowledgeable.”
–Q.H.D.C.
“If I have any questions, they get back to me the same day. They are on top of things.”
–S.N.S.I.
“They are easy to get a hold of.”
–W.S.
“I think Val is terrific and so is the whole group. They are good people.”
–B.A.A.I.
“The quality of their advice and their responsiveness.”
–B.I.